I’ve been writing a lot recently about telecoms—Comcast, Verizon, Time Warner Cable, Frontier Communications and AT&T—entering the security space.
The industry experts I’ve talked to about their new competitors have all been polite, saying that basically, the telecoms don’t have the security expertise or the reputation for good service that security companies have earned with their customers.
So I had to smile at the more in-your-face way that a consumer expressed that same idea in a recent Los Angeles Times article. Here’s what it said:
“Consumers reacted with derision when the Consumer Reports website the Consumerist published a piece on Comcast's entry into the business.
"Yes Mr. Smith, we got a report that your burglar alarm is going off, we are dispatching a security officer to your home and you can expect him on Monday between 8 a.m. and 5 p.m.," one commenter wrote.”
The article also points to the reasons why those big companies are so interested in security/home automation.
It’s not just that there’s so much money to be made in the space, the article said, but because “the cable industry is facing myriad challenges to its core businesses. The weak economy has led many consumers to cancel their pay-television service, while others are switching to competing video-delivery options, such as satellite operators, telephone companies and the online services Netflix Inc. and Hulu.”