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Orange County Alarm Association

San Jose's non-response policy catches alarm industry off guard

Holiday 'surprise' has companies and owners assessing potential costs
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01/04/2012

SAN JOSE, Calif.—The police department’s new non-response policy for unverified alarms, announced the week before Christmas and put into effect Jan. 1, ignores data on enhanced call verification and rolls out a “welcome mat” for burglars, alarm industry officials say.