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Honeywell Security Products

New First Alert leader aims to 'reinvent' the program

Marek Robinson says Honeywell dealer network has had "a phenomenal year" but can do even better
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11/28/2012

HOLLYWOOD, Fla.— Marek Robinson, the new leader of First Alert Professional, says his hiring is an example of Honeywell Security Products’ renewed focus on its premier dealer program.

Connecting—with costumes and without—at Honeywell's Connect 2012

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Friday, November 2, 2012

Imagine Scott Harkins, president of Honeywell Security Products, lumbering about in an inflatable sumo wrestler suit. Envision Stan Martin, executive director of the Security Industry Alarm Coalition, stalking around in a long cape as Count Dracula, looking for blood as well as donations to SIAC. And then picture Patrick Egan, president of Select Security, scarily attractive in drag as a red-lipsticked brunette in an elegant gown.

Those attending the Honeywell First Alert Professional Convention here in Hollywood, Fla. didn't need to conjure up those images—they were all there for everyone to see tonight as security dealer attendees let their hair down (quite literally in Egan’s case) at a belated Halloween costume party.

They got into the fun with inventive costumes, which included a nun and monk, wizards with tall hats, a beekeeper, a gladiator, a Wizard of Oz scarecrow, Popeye, cave men and cave women in leopard skin clothing and one brave dealer in a Scottish plaid kilt and matching tam–o'–shanter.

It may sound silly, but it turned out to be a good way to break the ice at a networking event—and it was just another way to connect at Connect 2012.

Earlier today, Harkins, in his more familiar attire of a suit and tie, explained why the event was given that name this year.

Speaking on the first full day of activities of the annual event, which launched yesterday and runs into this weekend, Harkins said, “Why the name ‘Connect’? … We wanted to rebrand the entire experience.”

Networking was one reason, he said—“connecting companies and individuals.”

But he said the word also shows how home automation services are transforming the security industry. “It’s not just a security space anymore,” he said. “It’s a connected home space.” And, he added, “we think interactive home services will continue to expand under our brand Total Connect.”

Harkins’ talk this morning also included a sober moment that contrasted with the lighthearted event that ended the day.

He asked everyone in the audience to pause a minute to think about fellow FAP members who couldn’t make the event because of Hurricane Sandy.

He said this year’s event was slated to have had pretty much the largest attendance ever, with 165 companies represented and 740 people total. But he said about 50 of those companies were “in the eye of the storm,” which early this week battered the East Coast, especially New Jersey, where Honeywell is located, so some people couldn’t attend.

However, Harkins said he was impressed with the numbers of people who did turn up despite problems like delayed flights and power outages in their homes. “There has to be about 400 to 500 people here,” he said. And some attendees were still arriving Friday evening.

Harkins already has set his sights on 2013, which will be the 24th year for the dealer program, which Honeywell bills as the “longest running” in the industry. “Our goal is 250 companies and 1,000 people next year,” Harkins said.

And what will the name be in 2013? Expect something similar. Harkins said that “Connect” also will be “a brand going forward.”

ADS Security tour a hit at ESX

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Tuesday, June 26, 2012

“Very impressive.”

That comment, made by a tour-goer gazing at the hardware at ADS Security’s central station in Nashville, pretty much summed up the sentiment of the rest of the group that visited the facility Tuesday afternoon as part of ESX 2012.

And it wasn’t just the equipment and monitoring capabilities detailed by the tour guides. It was more of what ADS President John Cerasuolo described as “a culture of recognition” at the company that has motivated its employees and translated into better service for its customers.

Cerasuolo greeted the tour group and gave a brief history of ADS, which was established in 1990 and now monitors about 70,000 accounts at its two-story headquarters. Scott Harkins, president of Honeywell Security Products, followed Cerasuolo with a few remarks about ADS and its success, with both men praising the partnership between the companies.

The tour group was then divided to allow for a more efficient look at the site. Stops along the way included a session with SSN “20 under 40” honoree Patrick Ritter, company VP and controller, who detailed improvements like the SedonaOffice daily dashboard that has helped the company keep better track of its accounts and make any necessary adjustments. ADS also provides laptops for all of its technicians, improving service and efficiency in the field, and it has established a Web portal to speed the payment process for customers.

There was also a lot of talk about technology that I won’t detail here, and well-deserved trumpeting of employee training—all 28 full-time operators are certified CSAA Level I and Level II at the Five Diamond central, the tour group was told.

The kudos reflected the culture of recognition that Cerasuolo spoke of, which has translated into a low turnover rate among operators—the average tenure is 7.6 years—and a long list of rewards for performance companywide.

 “I’ve been here four years and I absolutely love it,” one tour guide told me.

What company owner doesn’t want to hear that?

Honeywell to name new FAP/CSS/HIS dealer group leaders, integrate business units

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02/22/2012

MELVILLE, N.Y.—Honeywell Security Products is integrating its two business units—access control/video and intrusion—into one P&L, and is planning to name new leaders for its three dealer programs before ISC West, Scott Harkins, who was named president of Honeywell Security Products in December, told Security Systems News.