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Monitoring in the IP age

Panelists at ESX discuss how central stations need to evolve to prosper in the age of IP signals
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07/09/2014

NASHVILLE, Tenn.—Good advice on running a central station was in no short supply at ESX. The show’s entire lineup of monitoring track seminars covered virtually every aspect of what it takes to thrive as a central station in 2014 and beyond.

Readers lukewarm on social media and its benefit

For some, social media is integral to brand development and generating leads. For others, the benefits have been harder to identify
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07/09/2014

YARMOUTH, Maine—The latest SSN news poll shows that while the bulk of readers may be using social media, not all of them are convinced of its effectiveness as a business tool.

ADT closes Protectron acquisition

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Tuesday, July 8, 2014

The ADT Corporation announced yesterday that it has closed its acquisition of Canadian monitoring giant Protectron.

ADT, which executed a definitive agreement to acquire Reliance Protectron in April, acquired the company for total cash consideration of CAD $555 million.

ADT has now officially added 400,000 customers and 31,000 accounts north of the border, worth approximately $11 million in RMR.

ADT, which already has two central stations in Canada, adds four more through the acquisition. Protectron, a portfolio company of investment funds managed by Alinda Capital Partners, has 900 employees. Its customer base is 75 percent residential.

ADT’s plan, as stated at the time it agreed to acquire the company, is to use the acquisition as the platform for a stand-alone business in Canada with a dedicated management team, a move designed to address the country’s specific market needs. In a news release, ADT said it planned to continue to using the Protectron brand under ADT ownership.

In late April, following the acquisition agreement, Lee Jackson, regional VP Canada, said it was too early to say whether ADT would keep all six Canadian central stations in operation. He noted that ADT has yet to determine which resources and administrative functions it will transfer to Canada to supports its expanded account base in that country, now up to 800,000.

The acquisition goes down as ADT’s largest since becoming an independent company, far surprassing its 2013 Devcon deal, according to John Mack, EVP and managing director at Imperial Capital, who spoke to SSN when the agreement to acquire became public. At the time, Mack said the deal signals a return to “growth initiatives [through] high quality acquisitions” and predicted the deal would help ADT’s attrition profile while bolstering its enhanced services sales.

It will be interesting to wait and see if Mack's words prove to be prophetic.

COPS Monitoring wins CSAA central station of the year award

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07/08/2014

VIENNA, Va.—The Central Station Alarm Association has named COPS Monitoring the winner of the CSAA 2014 Excellence Award for central station of the year, according to a new release. The honor was bestowed at ESX 2014 in Nashville, Tenn.

Talking keypads and panels with Chip Shiver

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07/07/2014

DAYTON, Ohio—It’s safe to say that Chip Shiver, president of Sonitrol SW Ohio and Shiver Security Systems, got into the industry a bit earlier than most. “I guess you could say I was born into it,” he told Security Systems News. Shiver’s father started Sonitrol of Southwest Ohio in 1971, based here, and since then Shiver has been involved “on and off since day one.”

PPVAR completes video verification best practices in time for ESX

The best practices identify three different threat levels for video verification
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07/02/2014

NASHVILLE, Tenn.—Meeting the ESX deadline it set for itself late last year, the Partnership for Priority Video Alarm Response has completed a best practices document for video verification, which distills feedback from more than 30 security companies, 12 law enforcement agencies and four insurance industry associations.

Force Security: Audio and video verification essential

DC-based commercial security company grows with verified systems
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07/02/2014

MANASSAS, Va.—Force Security president Ken Kocher is a former cop who believes audio and video verification are essential elements of an effective security system.

Metrodial to go live with trio of mobile apps

The central station is the first adopter of SmartTek’s trio of personal protection apps, which includes an app-based mPERS service
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07/02/2014

HICKSVILLE, N.Y.—With several different mobile PERS models gaining traction in the monitoring space, it’s not yet clear what type of device and what combination of features will be the winner in the marketplace.

'Timing is perfect' for Honeywell upgrade solution release

Dealers can offer the cost-effective VISTA Automation Module (VAM) when they do radio upgrades as the 2G sunset approaches
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07/02/2014

NASHVILLE, Tenn.—Honeywell just introduced a new solution enabling dealers to offer affordable home automation upgrades to more than 10 million customers—and a company executive says the release of Honeywell’s VISTA Automation Module or “VAM” couldn’t have come at a better moment.

SafeStreets celebrates its 500,000th ADT customer

‘Megadealership’ created when three ADT dealers merged, SafeStreets may expand again
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07/02/2014

GARNER, N.C.—SafeStreets USA, ADT’s second-largest dealer, recently secured its 500,000th customer and has set its sights on adding more.

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