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New SIAC training program takes on user error

Initiative aims to cut false dispatches by helping customers understand their systems
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12/21/2011

FRISCO, Texas—False dispatches mean user error.
In the majority of cases that’s the reality, according to the Security Industry Alarm Coalition, which has found that customer errors account for up to 77 percent of false police dispatches. And while initiatives such as ECV, model ordinances and CP-01 equipment standards have cut into that number over the years, the problem continues to dog the industry.

Reversal of Avondale ordinance possible

Industry advocates overturning ordinance fining alarm companies
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11/17/2011

AVONDALE, Ariz.—A city provision to shift the fines assessed for false alarms from consumers to alarm companies could soon be rescinded due to concerns about the measure’s constitutionality.

Pueblo considering ECV

Local alarm companies dissatisfied
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10/13/2011

PUEBLO, Colo.—The Security Industry Alarm Coalition is facing opposition from local alarm companies in its work with municipal authorities here to create and adopt an acceptable ordinance that includes fines for false alarms and an enhanced call verification (ECV) policy.

Major market no longer responding to unverified alarms

Moves from ECV to VR
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10/05/2011

DETROIT—City police here have instituted a new policy—effective Aug. 22—of no longer responding to alarms that aren't verified by the alarm system owner or the monitoring company.

ESX reinvests $1m in security industry since 2008

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10/03/2011

VIENNA, Va. and IRVING, Texas—AE Ventures, the management company that produces the annual Electronic Security Expo for the Central Station Alarm Association and the Electronic Security Association, announced on Aug.

DMP committed to reducing false dispatch

New feature simplifies false alarm cancellation for end users
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07/21/2011

SPRINGFIELD, Mo.—Digital Monitoring Products on July 19 announced a new feature to its alarm panels that, according to VP of marketing Mark Hillenburg, displays the company's continuing dedication to reducing false dispatch, which ties up central station operators, can lead to end user fines, and wastes police resources and tax payer's money.

SIAC has a busy summer so far in California

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07/21/2011

BAKERSFIELD, Calif.—The Security Industry Alarm Coalition has been proactively advocating for alarm industry interests and better municipality/industry relations in California for the past several weeks.

Changes underway at GELSSA

The Georgia security association has new director, new initiatives
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06/21/2011

KENNESAW, Ga.—The Georgia Electronic Life Safety and Security Association (GELSSA) saw its membership decline by 60 percent in the last five years, according to John Loud, the group’s president since January.

Stallings alarm ordinance draft in the works

SSN Staff  - 
06/20/2011

STALLINGS, N.C.—A June 3 story from the Union County Weekly reports the Stalling Public Safety Advisory Committee has gone back to the drawing board to draft an ordinance to drive down false alarm calls.

Metro Phoenix city looks to force false alarm fines on alarm companies

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03/17/2011

AVONDALE, Ariz.—City officials here held a meeting March 7 with certain members of the local security industry as well as representatives from SIAC to discuss their false alarm ordinance. The results of that meeting include the city remaining firm on its decision to fine alarm companies for false alarms. According to SIAC industry/law enforcement liaison Jon Sargent, the outcome could have been better.

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