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Rapid Response Monitoring

Rapid Response plans to expand its California facility

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Tuesday, October 10, 2017

SYRACUSE, N.Y.—Rapid Response Monitoring recently announced that it will be expanding its West Coast facility in Corona, Calif. This news comes as the company is currently working on expanding its headquarters here from 40,000 to 75,000 square feet. 

“Our partnerships with dealers on the West Coast have increased steadily since the opening of our Corona facility in January 2015. The growth of our dealer network and our commitment to provide the highest level of support for the industry is the driving force behind this project,” said Spencer Moore, vice president of sales and marketing for Rapid Response, said in a prepared statement.

In the announcement, Rapid said that the Corona facility—fully redundant with the company's headquarters in Syracuse, N.Y.—will be a total of 35,000 square feet after the expansion and “will include a state-of-the-art dealer and vendor training center, an enhanced employee training area and an expanded monitoring center,” the announcement read.

“We are excited to support our West Coast Dealers and vendors in an advanced space completely dedicated to learning and facilitating their growth,” said Moore.

Integrators '20 under 40' 2017—Kristy Johnson

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10/04/2017

Kristy Johnson, 28

Senior account manager, Rapid Response Monitoring

Syracuse, N.Y.

Central Monitoring Operators: training, empathy and thinking really fast

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08/30/2017

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what’s going to happen from one minute to the next, or talking people through crises, real and perceived, or getting information fast and accurate while determining whether lives are at stake.

Rapid Response plans to hire 125

Company to host job fair following the completion of headquarters expansion
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04/19/2017

SYRACUSE, N.Y.—Rapid Response Monitoring plans to hire 125 employees at its corporate headquarters, based here, over the next year, according to Christopher Denniston, the company’s marketing and communications manager.

The challenge of hiring

Visibility, having the right offering for applicants can be key
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02/16/2017

YARMOUTH, Maine—Many companies, of all sizes in the industry, face the difficulty of finding the most qualified and best fitting candidates to join their team. Security Systems News talked with a few of these companies to hear what the applicant pool looks like, what they look for in new hires and how they bring in the best talent.

ItsPayd partners with Rapid Response

 - 
Wednesday, July 20, 2016

ItsPayd.com, a company that makes an application to help dealers collect past due payments, recently added Rapid Response Monitoring as its first Affiliate Partner Program member, a program that specifically applies to companies with a central station.

The application uses text messages and emails to notify customers of past due balances and gives them a link to either send a one-time payment toward that balance or set up a payment plan, depending on their contract.

The idea behind ItsPayd is to help companies with collecting past due payments, but in a more friendly way that preserves the customer relationship and ultimately reduce attrition. “We can actually have the greatest impact on improving customer experience at the least likely moment, and that’s at the past due space,” Ken Green, company CEO, told Security Systems News.

“We’ve got one of our customers, who’s a [security] dealer—they’ve reduced attrition by 40 percent,” Green said. “We’ve recovered over 50 percent for them within the first 30 days.” The company benefited even more by maintaining the relationship and keeping these customers on, he said.

ItsPayd.com does about 90 percent of its work with security companies, mostly security dealers and monitoring centers.

Rapid dealers receive discounts on ItsPayd’s monthly subscription fee, through Rapid being a part of the Affiliate Partner Program. The Affiliate Partner Program specifically applies to third party monitoring centers and full-service companies with central stations.  ItsPayd is currently looking to get more members in the program, according to Green.

ItsPayd is currently working on an integration platform with MKS, to be completed around the end of the summer, Green said. 

ItsPayd was founded last year and went to beta with its product in August 205. The company went live with its offering in January 2016.

Morgan Hertel to focus on tech and trends in new role at Rapid Response

Communications pathways will be ongoing challenge for security industry
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05/18/2016

SYRACUSE, N.Y.—In his new role as Rapid Response Monitoring VP of technology and innovation, industry veteran Morgan Hertel intends to help Rapid leverage new and emerging technology in the monitoring space.

Central stations tout value of regional shows

Owners, managers and technicians attend NEACC Expo
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06/10/2015

MARLBOROUGH, Mass.—At the Northeast Security Systems Contractors Expo, held here on May 21, central stations said that regional shows are a great way to meet dealers, in person. The New England Alarm & Controls Council hosted the show.

2015 Northeast Security Systems Contractors Expo roundup

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Friday, May 22, 2015

Yesterday, May 21, I headed down to this year’s Northeast Security Systems Contractors Expo, in Marlborough, Mass. It was great to catch up with some of the companies I met at ISC West, and meet some new ones. In central stations, the biggest theme I heard about was that regional shows help monitoring centers get to know their dealers, in person and face-to-face.

Just as I was starting my first lap of the show floor, I briefly met Russ Ryan, organizer for the show.

After that, I ran into Jessica DaCosta, director of sales for ESA, and chatted about the upcoming ESX show.

I also met with Worthington Distribution’s Nolan Male, director of training. Worthington is a security disitributor based in Tafton, Penn., in the northeast part of the state.  

I met with a few members of the Affiliated Monitoring team out in Vegas last month, but at this show I got to meet Jesse Rivest, company territory manager. Rivest was recognized as one of SSN's "20 under 40," Class of 2013. He mentioned that the Northeast Security Systems Contractors Expo is a good way to stay in touch with current dealers, and get to know prospective ones.

At Alarm Central’s booth, I got to meet the company’s vice president, Kerry-Anne McStravick. She told me about the benefits of being a smaller central station—Alarm Central monitors around 40,000 accounts, she said—like getting to know dealers on a more personal basis. Alarm Central is based in Quincy, Mass.

When I spoke with All American Monitoring at ISC West, I heard about its new offering: cameras under the company’s MeyeView brand. Lisa French, national sales representative, and Laura Hutchinson, national dealer support, told me that there had been a great response to the cameras since their announcement last month at ISC West and during demos at this expo.

Rapid Response is another company I got to meet at ISC West, but it was great to see Danial Gelinas, Bryan Bardenett, company senior account manager, and Ron Crotty, in charge of new business development/corporate training. Bryan told me that a big benefit to regional shows is getting to know dealers in their area, and hearing about the issues and concerns affecting that area.

I got the chance to briefly catch up with COPS Monitoring. Bart Weiner, COPS’ senior account executive, also mentioned the benefit of regional shows to connect on a more personal level with dealers and “put names to faces.”

I stopped by Centra-Larm’s booth. Scott Mailhot, company VP of operations, and I talked about the eye-catching booth design, which I could recognize from the sidewalk—before even entering the show. This booth design is the same one that made its premier at ISC West last month.

Daniel Shaw is the assistant central station manager for NEXgeneration Central, based in Providence, R.I. He told me a bit more about the company, defining the footprint for its 35,000 accounts as predominantly on the east coast.

Keith Jentoft, president of RSI Video Technologies, walked me through the company’s various camera models and the variety of places they can be applied.

Tom Camarda, national sales executive for U.S.A. Central Station Alarm Corp., gave me a demo of the monitoring center’s recent integration with SmartTek, putting a GPS tracking and monitoring service into an app.

My day in Marlborough ended by talking with Keith Jentoft again. This time we spoke a bit about PPVAR, and the importance of finding common definitions—like the Texas Police Chiefs Association did in early April.

Centrals get social

Social media on the rise for many reasons
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07/30/2014

Social media may not be a major revenue generator at this point, but third-party monitoring stations are making more use of popular social media sites to reinforce traditional sales and marketing efforts, according to a group of executives from five well known third-party monitoring companies who spoke to Security Systems News for this report.

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