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Iris

Comcast: 'We’re not just a cable company anymore'

It offers Xfinity Home security and is creating Xfinity Customer Centers to showcase and sell the product
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05/01/2013

PHILADELPHIA—Comcast was a leader among telecoms and cablecos entering the security market, launching Xfinity Home in 2010. Now it’s on the leading edge of a new trend of selling home security in retail stores—opening more than 40 Xfinity Customer Centers nationwide, with more on the way.

Comcast sold on retail security sales

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Wednesday, April 24, 2013

I’ve been writing about a new trend in the industry: selling home security in a retail environment. And now communications giant Comcast is one of the latest to embrace retail, opening a new store in Albuquerque, N.M. designed to let customers experience its Xfinity Home automation/home security product firsthand.

Philadelphia-based Comcast on April 20 held a grand opening of its new Xfinity Customer Center, the company said. It invited elected officials and community leaders to tour the facility, and Comcast gave a $2,500 donation to the Boys & Girls Club of Central New Mexico.

Comcast said the 2,500 square-foot center, which is open seven days a week, “is designed entirely around the needs of customers and provides consumers with an opportunity to explore, learn about, and interact directly with the latest Xfinity products and services.”

Here’s more on what Comcast had to say about the center:
 

Featuring fully interactive touchscreen displays; the environment enables customers to learn about products and indulge in the complete Xfinity Experience. The center also exhibits a 3D viewing experience, and comfortable seating areas. Customers can try out Comcast's Xfinity Home security system, the Xfinity TV app and popular apps on an iPad. Customers also can experience Xfinity TV, test drive Xfinity Internet's speeds and learn more about Comcast Business Class products and services at Kiosks throughout the center.

In addition, customers will receive personalized service from trained and knowledgeable Sales Consultants and more time-saving offerings, including a self-service kiosk for quick bill pay and a new queuing system that allows customers to explore and be entertained instead of waiting in line for service.

Comcast was a leader in the trend of among telecoms and cablecos entering the security market, launching its Xfinity Home Security product in June 2010. The company renamed the service last year as just Xfinity Home to reflect the fact that it includes many home automation features in addition to home security. The product has been rolled out in major markets across the nation.

Comcast is now part of a retail trend being embraced by both large and small companies selling security.

Telecom giant AT&T has told me that selling Digital Life, its home security/home automation product, in its retail stores is a key part of its sales strategy. Also, retail giant Lowe’s recently announced it is selling its Iris product not only its own stores but in Verizon Wireless stores.

And I just wrote recently about a small, traditional security company, Madison, Miss.-based The Alarm Company, finding its new retail location a roaring business success.

I’ll be talking to Comcast to learn more about its new store.

 

Lowe’s selling Iris in Verizon Wireless stores

Home improvement retailer also will expand sales of its new home automation/home security product in its own stores this year
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03/06/2013

MOOREVILLE, N.C.—In a new partnership, home improvement retailer Lowe’s has recently started offering Iris, its new home automation/home security product, in Verizon Wireless stores in 10 Eastern and Southern states.

Self-monitoring on the down low

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Wednesday, September 19, 2012

I just saw an item that takes self-monitoring of a home security alarm system to new heights … or should I say to new lows?

It also falls under the category of: “Dude, wouldn’t it be easier (not to mention safer) to have your alarm system professionally monitored?”

What I saw was on a site called Hack A Day. The site is devoted to news about hacking, so I guess I shouldn’t be too surprised about the item, which describes how a hacker who wanted to cancel his monitoring contract decided to rig up a system in which he could monitor his security system himself.

Security Systems News has already written about the drawbacks of legitimate self-monitored systems like Lowe’s Iris home management system. Check out what my colleague Rich Miller wrote on that topic about how most homeowners really don’t want to function as their own central station, trying to decide when to call 911 or not.

In the case of this hacker … yeah, so after what looks like a lot of work he reportedly can now monitor his home security system himself. But to provide the service a central station does, he has to be keeping tabs on his home 24/7 and know how to respond appropriately to each emergency when it occurs. Those kinds of benefits can’t just be hacked into.

All eyes on Iris: Will DIY hurt RMR?

Lowe’s new offering will generate interest, SSN readers say, but many question its long-term viability
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08/29/2012

YARMOUTH, Maine—Is it a home security “game changer” whose time has come, a marketing annoyance that will confuse consumers, or a false-alarm nightmare waiting to happen?

Lowe’s launches home automation/home security service

Company's Iris offering is self-installed and self-monitored; Lowe’s ‘will evaluate’ installation assistance
 - 
07/19/2012

MOOREVILLE, N.C.—Lowe’s, the world’s second-largest home improvement retailer, announced July 19 that it has launched Iris, its new home automation/home security service. The do-it-yourself, cloud-based service currently is available on Lowes.com and will be offered in the company’s 500 stores nationwide late in August, Sarah-Frances Wallace, a spokeswoman for Lowe’s, told Security Systems News.

Lowe’s home automation/home security launch near

The giant retailer’s offering will help grow the mass appeal of such services, a new report says
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05/22/2012

MOOREVILLE, N.C.—Lowe’s, the world’s second-largest home-improvement retailer, is expected to launch its new home automation/home security service soon.