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ASAP to PSAP

ESX 2016 sessions look at key topics for central stations

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Wednesday, March 9, 2016

ESX recently announced its educational tracks for its 2016 show; Run Your Company, Grow Your Business, Maximize Your Central Station, and Rethink the Future. At the end of 2015, I wrote about the biggest trends of the year for monitoring, and I see quite a few of those topics coming up in the Maximize Your Central Station track at this year’s ESX.

ASAP to PSAP had a big year last year, with the announced involvement of big names like ADT, Vivint and Stanley. On June 9, ESX has a session on the program, called “ASAP to PSAP - The Game Changer for the Central Station.”

Cloud came up quite bit last year too, with IBS, Dice, and Bold Technologies each announcing a cloud-based central station platform. The session   “The benefits and limitations of cloud storage in a central station environment,” and, “How UL-827 will impact you and what will be required to secure your technical configurations.”

Other topics sound new and intriguing. Lela Panagides, founder and CEO of Leap Into Leadership, will present a two-part session on “The Art of De-stressing Your Central Station.” The first part will address “How to Know When Your Team Needs a Chill Pill,” and the second will seek to give attendees “The Healthy Workplace Toolkit.”

The complete list of sessions in this track, as well as the others, is available on ESX’s website, www.esxweb.com.

Top 2015 monitoring trends: ASAP, DIY, PERS and cloud

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12/16/2015

YARMOUTH, Maine—CSAA’s ASAP to PSAP program, DIY being paired with 24/7 professional monitoring, PERS, and cloud automation were talked-about trends in monitoring in 2015.

ADS Security implements ASAP

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12/11/2015

NASHVILLE, Tenn.—ADS Security implemented the ASAP program, starting with Morgan Country, Ala., the company announced in December.

Stanley enhances its monitoring

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Tuesday, November 24, 2015

It seems that Stanley Security has really been focusing on how it approaches monitoring lately.

Monday, the company announced its partnership with I-View Now, a cloud-based platform for central station video verification. Last week CSAA announced Stanley’s participation in its ASAP to PSAP program. Additionally, all of this is coming just weeks after Stanley announced its acquisition of SentryNet, a wholesale monitoring center.

Steve Walker, VP of customer service for Stanley said this could lead to other monitoring companies under Stanley—such as Sonitrol and SentryNet—joining ASAP as well. He noted that SentryNet is already integrated with I-View Now.

“The big advantage [of joining the ASAP program] is it reduces the time to communicate or dispatch on an alarm, so it just translates directly into an improved, faster response from the agency [and] it improves the accuracy of the agency response,” Steve Walker, VP of customer service for Stanley, told me.

Walker said Stanley has been working on joining ASAP to PSAP for about a year. First, the company’s automation software, IBS, needed to be integrated with the program. “We’re IBS’ first customer to successfully connect to the network,” he said. This work should make it easier for other IBS customers to join ASAP, he said.

I-View Now is integrated with many different DVRs and cameras, Walker said, and that’s a benefit for Stanley. “It greatly expands our product offering. … We don’t have to worry about integrating all of these different technologies into our software—all we have to do is integrate with I-View Now.”

Walker lauded I-View Now’s ability to allow end users to review a video feed at the same time as the central station after an alarm signal is sent. Stanley has also been working on this partnership for a year, he said.

Stanley has about 250,000 monitored customers in the United States, and another 80,000 in Canada, Walker said. Stanley is the second predominantly commercial business to join the program, after Diebold announced its participation last month.

CMS joins ASAP

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11/06/2015

LONGWOOD, Fla.—Criticom Monitoring Services went live with ASAP to PSAP program in mid-October, starting with the city of Richmond, Va.

Diebold is first major commercial provider to go ASAP

Rollout will be complete in three cities by end of November
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10/21/2015

NORTH CANTON, Ohio—Diebold, the first commercial-focused company to participate in the ASAP to PSAP program, will be up and running in three cities by the end of November, Damon Kanzler, Diebold’s VP centralized services and business processes, told Security Systems News.

ADT goes live with ASAP

Other large nationals expected to follow suit
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08/26/2015

BOCA RATON, Fla.—ADT has joined the ASAP to PSAP program, which will cause a positive chain reaction for the program, increasing its prevalence nationwide, according to Jay Hauhn, CSAA executive director.

American Alarm sends first ASAP response in New England

Program reduces time and error in alarm response
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04/29/2015

ARLINGTON, Mass.—American Alarm and Communications, an installing central station based here, says it is the first New England monitoring center to use the ASAP program to respond to an alarm signal.

SSN News Poll: Readers debate central station of future

Readers say business as usual is not an option. Nontraditional services expected to play larger role
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09/03/2014

YARMOUTH, Maine—Though central stations will always hang their hat on the value of their core monitoring service, their transformation into hubs of more than just alarm signals is well underway.

ASAP extended to non-charter members

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Wednesday, September 3, 2014

More companies will soon be able to reap the benefits of the Automated Secure Alarm Protocol, as the CSAA moves into its next stage of deployment by extending the program to non-charter members.

So far, the 100 CSAA members that have helped fund the program have been able to contract and connect to the system, which is designed to increase the efficiency and reliability of emergency electronic signals form central stations to Public Safety Answering Points, commonly known as PSAPs. In total, 42 companies have contracted for connection, though some do business in areas that do not yet have an active PSAP.

Currently, seven PSAPs are enrolled in the ASAP program, with Washington, D.C. and Houston representing the largest urban areas. In a recent press release, the CSAA said it expects to add Boston and Seattle to the mix in the coming year, along with the entire state of Delaware.

In August, Romeoville, Ill.-based Protection 1 became the largest participant to go live with the ASAP to PSAP program. Ed Bonifas, co-chair of CSAA’s ASAP steering committee, said in a prepared statement that Protection 1’s coming online would add “considerable traffic to the participating PSAPs.”

Later that month, Guardian Protection Services, based in Warrendale, Pa., in conjunction with the CSAA announced it was coming online with the program in Richmond, Va., where it has a solid presence. Jason Bradley, director of central station operations at Guardian, told me that implementation in Washington, D.C. was the next step.

It’s no exaggeration to say broader adoption of the ASAP to PSAP program will transform the industry, making signal transmission a faster and more informative process. To be sure, the program is expanding at a steady pace, and I imagine it’ll be sooner than we think before dealers are going to expect centrals, where possible, to join the ranks.

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