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Stanley enhances its monitoring

Tuesday, November 24, 2015

It seems that Stanley Security has really been focusing on how it approaches monitoring lately.

Monday, the company announced its partnership with I-View Now, a cloud-based platform for central station video verification. Last week CSAA announced Stanley’s participation in its ASAP to PSAP program. Additionally, all of this is coming just weeks after Stanley announced its acquisition of SentryNet, a wholesale monitoring center.

Steve Walker, VP of customer service for Stanley said this could lead to other monitoring companies under Stanley—such as Sonitrol and SentryNet—joining ASAP as well. He noted that SentryNet is already integrated with I-View Now.

“The big advantage [of joining the ASAP program] is it reduces the time to communicate or dispatch on an alarm, so it just translates directly into an improved, faster response from the agency [and] it improves the accuracy of the agency response,” Steve Walker, VP of customer service for Stanley, told me.

Walker said Stanley has been working on joining the ASAP to PSAP program for about a year. Integrating the ASAP. Integration with the company’s automation software, IBS. “We’re IBS’ first customer to successfully connect to the network,” he said. Having completed this integration should make it easier for other IBS customers to join ASAP, he said.

I-View Now is integrated with many different DVRs and cameras, Walker said, and that’s a benefit for Stanley. “It greatly expands our product offering. … We don’t have to worry about integrating all of these different technologies into our software—all we have to do is integrate with I-View Now.”

Walker lauded I-View Now’s ability to allow end users to review a video feed at the same time as the central station after an alarm signal is sent. Stanley has also been working on this partnership for a year, he said.

Stanley has about 250,000 monitored customers in the United States, and another 80,000 in Canada, Walker said. Stanley is the second predominantly commercial business to join the program, after Diebold announced its participation last month.

CMS joins ASAP


LONGWOOD, Fla.—Criticom Monitoring Services went live with ASAP to PSAP program in mid-October, starting with the city of Richmond, Va.

Diebold is first major commercial provider to go ASAP

Rollout will be complete in three cities by end of November

NORTH CANTON, Ohio—Diebold, the first commercial-focused company to participate in the ASAP to PSAP program, will be up and running in three cities by the end of November, Damon Kanzler, Diebold’s VP centralized services and business processes, told Security Systems News.

ADT goes live with ASAP

Other large nationals expected to follow suit

BOCA RATON, Fla.—ADT has joined the ASAP to PSAP program, which will cause a positive chain reaction for the program, increasing its prevalence nationwide, according to Jay Hauhn, CSAA executive director.

American Alarm sends first ASAP response in New England

Program reduces time and error in alarm response

ARLINGTON, Mass.—American Alarm and Communications, an installing central station based here, says it is the first New England monitoring center to use the ASAP program to respond to an alarm signal.

SSN News Poll: Readers debate central station of future

Readers say business as usual is not an option. Nontraditional services expected to play larger role

YARMOUTH, Maine—Though central stations will always hang their hat on the value of their core monitoring service, their transformation into hubs of more than just alarm signals is well underway.

ASAP extended to non-charter members

Wednesday, September 3, 2014

More companies will soon be able to reap the benefits of the Automated Secure Alarm Protocol, as the CSAA moves into its next stage of deployment by extending the program to non-charter members.

So far, the 100 CSAA members that have helped fund the program have been able to contract and connect to the system, which is designed to increase the efficiency and reliability of emergency electronic signals form central stations to Public Safety Answering Points, commonly known as PSAPs. In total, 42 companies have contracted for connection, though some do business in areas that do not yet have an active PSAP.

Currently, seven PSAPs are enrolled in the ASAP program, with Washington, D.C. and Houston representing the largest urban areas. In a recent press release, the CSAA said it expects to add Boston and Seattle to the mix in the coming year, along with the entire state of Delaware.

In August, Romeoville, Ill.-based Protection 1 became the largest participant to go live with the ASAP to PSAP program. Ed Bonifas, co-chair of CSAA’s ASAP steering committee, said in a prepared statement that Protection 1’s coming online would add “considerable traffic to the participating PSAPs.”

Later that month, Guardian Protection Services, based in Warrendale, Pa., in conjunction with the CSAA announced it was coming online with the program in Richmond, Va., where it has a solid presence. Jason Bradley, director of central station operations at Guardian, told me that implementation in Washington, D.C. was the next step.

It’s no exaggeration to say broader adoption of the ASAP to PSAP program will transform the industry, making signal transmission a faster and more informative process. To be sure, the program is expanding at a steady pace, and I imagine it’ll be sooner than we think before dealers are going to expect centrals, where possible, to join the ranks.

Protection 1 goes live with ASAP program

Pam Petrow, CSAA VP, says local advocacy will be key to getting more PSAPs—and central stations—on board

ROMEOVILLE, Ill.—Protection 1, a security company whose monitoring arm is CMS, is the latest central to go live with the Automated Secure Alarm Protocol program, according to an announcement from the CSAA.

UCC buys Red Hawk’s monitored accounts

Deal gives UCC 153 new alarm dealers and 20,000 new accounts

SAN ANTONIO—United Central Control, a provider of monitored security services based here, has purchased the wholesale monitored accounts of Red Hawk Monitoring, a wholly owned subsidiary of Houston-based Red Hawk Fire & Security.

Talking keypads and panels with Brandon Savage


NEWTOWN SQUARE, Pa.—While in college at Brigham Young University, Brandon Savage, senior VP of customer experience and operations, Alarm Capital Alliance, was introduced by one of his professors to Chad Christofferson, who had won the business school’s entrepreneur of the year award for his startup company, SafeHome Security.