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ASAP to PSAP

I-View Now announces new service

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Wednesday, May 16, 2018

I-View Now recently announced the launch of a new service: Police Alarm Portal. The process is powered by I-View Now’s Software as a Service Video Verification platform, and will send video directly to authorized emergency responders through the ASAP to PSAP program. Additionally, I-View Now will provide the service to law enforcement free of charge.

In the announcement, I-View Now said that Police Alarm Portal helps the entire electronic security industry by improving the path of communications flow from end users to the monitoring station and then to law enforcement. “It allows for a faster and safer response to alarms by authorized emergency responders, increases the value of the alarm provider's monitoring service, and improves customer retention,” the company said.

The new service will provide better information and collaboration to help keep communities safer, according to I-View Now.

"We're thrilled to be offering this revolutionary and patented service at no cost to law enforcement,” Larry Folsom, president of I-View Now, said in the announcement. “When an alarm goes off, you don’t always know what you’ll find. Using video verification with the Police Alarm Portal changes that unknown factor. Authorized emergency responders will have real-time information about what’s happening at the protected premises through live video and video clips. Police officers can respond appropriately and more safely to a verified alarm event.”

Police Alarm Portal is being tested at 911 Communications Centers across the nation, including in Richmond, Virginia, the first city to go live with ASAP to PSAP.

"The City of Richmond is honored to have been chosen to participate in a pilot of Police Alarm Portal with I-View Now,” Bill Hobgood, systems developer lead for City of Richmond, Department of Information Technology Public Safety Team, and recognized ASAP subject matter expert, said in a prepared statement. “The delivery of video sent via the Automated Secure Alarm Protocol (ASAP) program sent by an alarm monitoring company when suspicious circumstances are present, is a value added for public safety. The video will enable dispatch staff in the emergency communications center as well as responding officers to easily navigate to the same video witnessed by the alarm operator adding another tool in the interest of officer safety and suspect apprehension."

“ADT is a founding member of the ASAP system, and also the nation’s largest user,” Don Young, ADT’s chief information officer, said in the announcement. “As our nationwide deployment of Video Verification with I-View Now is complete, making that same video content accessible to law enforcement is a natural extension of the services we currently provide our customers. ASAP is the premier standard for sending life safety information to PSAPs, and ADT is excited to further enhance our outstanding partnership with public safety officials.”

ASAP expands in Virginia

 - 
Wednesday, August 9, 2017

PITTSBURGH—Vector Security announced in early August that Newport News, Va., is now live with Automated Secure Alarm Protocol (ASAP). Newport News joins other municipalities in the state of Virginia using ASAP, such as the City of Richmond, James City County, York County, and Henrico County.

The ASAP to PSAP program, created by The Monitoring Association—formerly CSAA—and the Association of Public Safety Communications Officials automates communication between alarm monitoring central stations and 911 centers.

Transmitting alarm information digitally results in improved accuracy and faster emergency responses by eliminating the need for communication over the phone between PSAP centers and monitoring centers.

Vector Security was the first alarm company to use ASAP in the City of Richmond, Va. in 2012. Vector Security assisted with implementation in Newport News by helping to perform extensive testing prior to the system going live.

“Alarm users in Newport News, including several hundred Vector Security customers, will benefit from faster and more accurate emergency response with the implementation of ASAP,” Anita Ostrowski, vice president of central station services at Vector Security, said in a prepared statement. “We hope the positive impact that ASAP will bring to Newport News will encourage other major 911 centers in the nation to adopt this technology as well.”

Ostrowski continued, “As a security provider, we seek ways to promote ASAP’s value to municipalities and public agencies, and help other alarm companies implement it for the greater good of the industry and the safety of our communities.”

Other municipalities that have implemented ASAP include Houston and High Point, TX; Washington D.C.; James City County, York County and Henrico County, Va.; Tempe and Chandler, Az.; Boca Raton, Fla.; Cary and Guilford County, N.C.; Kernersville and Durham County, N.C.; Johnston County, N.C.; Denton County and Grand Prairie, Texas; Morgan County, Ala.; Delaware County, Ohio; Bucks County, Pa.; and Highland Park, Texas.

Pennsylvania starts getting ASAP to PSAP

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01/26/2017

PITTSBURGH—Bucks County in Pennsylvania went live with the Automated Secure Alarm Protocol, making it the first in the state.

ASAP expands in N.C.

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06/22/2016

PITTSBURGH—The Automated Secure Alarm Protocol is now live in Durham and Kernersville, N.C., bringing almost 1,700 Vector Security customers with it.

ESX 2016 sessions look at key topics for central stations

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Wednesday, March 9, 2016

ESX recently announced its educational tracks for its 2016 show; Run Your Company, Grow Your Business, Maximize Your Central Station, and Rethink the Future. At the end of 2015, I wrote about the biggest trends of the year for monitoring, and I see quite a few of those topics coming up in the Maximize Your Central Station track at this year’s ESX.

ASAP to PSAP had a big year last year, with the announced involvement of big names like ADT, Vivint and Stanley. On June 9, ESX has a session on the program, called “ASAP to PSAP - The Game Changer for the Central Station.”

Cloud came up quite bit last year too, with IBS, Dice, and Bold Technologies each announcing a cloud-based central station platform. The session   “The benefits and limitations of cloud storage in a central station environment,” and, “How UL-827 will impact you and what will be required to secure your technical configurations.”

Other topics sound new and intriguing. Lela Panagides, founder and CEO of Leap Into Leadership, will present a two-part session on “The Art of De-stressing Your Central Station.” The first part will address “How to Know When Your Team Needs a Chill Pill,” and the second will seek to give attendees “The Healthy Workplace Toolkit.”

The complete list of sessions in this track, as well as the others, is available on ESX’s website, www.esxweb.com.

Top 2015 monitoring trends: ASAP, DIY, PERS and cloud

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12/16/2015

YARMOUTH, Maine—CSAA’s ASAP to PSAP program, DIY being paired with 24/7 professional monitoring, PERS, and cloud automation were talked-about trends in monitoring in 2015.

ADS Security implements ASAP

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12/11/2015

NASHVILLE, Tenn.—ADS Security implemented the ASAP program, starting with Morgan Country, Ala., the company announced in December.

Stanley enhances its monitoring

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Tuesday, November 24, 2015

It seems that Stanley Security has really been focusing on how it approaches monitoring lately.

Monday, the company announced its partnership with I-View Now, a cloud-based platform for central station video verification. Last week CSAA announced Stanley’s participation in its ASAP to PSAP program. Additionally, all of this is coming just weeks after Stanley announced its acquisition of SentryNet, a wholesale monitoring center.

Steve Walker, VP of customer service for Stanley said this could lead to other monitoring companies under Stanley—such as Sonitrol and SentryNet—joining ASAP as well. He noted that SentryNet is already integrated with I-View Now.

“The big advantage [of joining the ASAP program] is it reduces the time to communicate or dispatch on an alarm, so it just translates directly into an improved, faster response from the agency [and] it improves the accuracy of the agency response,” Steve Walker, VP of customer service for Stanley, told me.

Walker said Stanley has been working on joining ASAP to PSAP for about a year. First, the company’s automation software, IBS, needed to be integrated with the program. “We’re IBS’ first customer to successfully connect to the network,” he said. This work should make it easier for other IBS customers to join ASAP, he said.

I-View Now is integrated with many different DVRs and cameras, Walker said, and that’s a benefit for Stanley. “It greatly expands our product offering. … We don’t have to worry about integrating all of these different technologies into our software—all we have to do is integrate with I-View Now.”

Walker lauded I-View Now’s ability to allow end users to review a video feed at the same time as the central station after an alarm signal is sent. Stanley has also been working on this partnership for a year, he said.

Stanley has about 250,000 monitored customers in the United States, and another 80,000 in Canada, Walker said. Stanley is the second predominantly commercial business to join the program, after Diebold announced its participation last month.

CMS joins ASAP

 - 
11/06/2015

LONGWOOD, Fla.—Criticom Monitoring Services went live with ASAP to PSAP program in mid-October, starting with the city of Richmond, Va.

Diebold is first major commercial provider to go ASAP

Rollout will be complete in three cities by end of November
 - 
10/21/2015

NORTH CANTON, Ohio—Diebold, the first commercial-focused company to participate in the ASAP to PSAP program, will be up and running in three cities by the end of November, Damon Kanzler, Diebold’s VP centralized services and business processes, told Security Systems News.

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