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Vivint taps into DIY with new online Support site

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Wednesday, July 9, 2014

Vivint is not a DIY company—it offers professionally installed and monitored home security. But its new online Support site—which the company announced this week—is geared toward those who like to take things into their own hands.

Vivint notes that it already offers customer support 24/7/365. But in addition to that, the Provo, Utah-based home automation/home security company has launched the new Support site. Here’s how it describes its new online service:  

“If you’re a go-getter, a do-it-yourself-er, a knowledge-seeker, or a hate-being-put-on-hold-er, then this is great news for you. On our new Support site, you’ll find video tutorials, step-by-step instructions, troubleshooting, FAQs and more for anything from changing the batteries on your electronic door lock to adding a new camera to your system.”

I checked out the site. It’s easy to read and it provides answers to basic questions that range from “Where can I send my payment?” to “Why do you use a door-to-door approach?” Vivint’s answer to the latter is that it’s more personal and allows a sales rep to customize systems for each homeowner.

But in case anyone is wondering, Vivint stresses that the site does not replace its traditional customer service. “If you’re a I’d-rather-just-talk-on-the-phone-er, we will always be here to answer your call,” the company says.

Alarm Grid's mission: ‘perfect panel’ for DIY

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Wednesday, June 11, 2014

Honeywell has released its new LYNX 5200 wireless security system and Alarm Grid DIY Security Solutions, a new Florida company that focuses on helping customers install their own security systems to keep costs affordable, says it is “on a mission to make the L5200 the perfect panel for security system Do-It-Yourselfers.”

It will be interesting to see how much traction Alarm Grid—founded in 2012 and based in Lighthouse Point, Fla., and which offers its customers no-contract central station monitoring—is able to achieve with its DIY approach.

It’s clear the company really likes the new Honeywell panel.

“The L5200 is the sister panel to this year's ISC [West] ‘Best in Intrusion’ winner, the Honeywell L7000, which is expected to be released in the latter half of 2014,” Alarm Grid said in a June 11 news release. “Like the predecessors of these two panels, Honeywell has designed the L5200 to be an integrated system that combines state-of-the art wireless security features such as Advanced Protection Logic (APL) and interactive services that allow an user to control the system from any smart device, with the incredible convenience afforded by modern home automation products.”

Alarm Grid said that with the new panel, “Honeywell has gone far to address many of their consumers' demands, and it's clear that with this panel the company is furthering its commitment to improved user experience. … The Honeywell L5200 comes with more zones of protection, the ability to display a camera on screen, and one of the most exciting developments in Honeywell's technology comes with the announcement that the L5200 is flash upgradeable … which allows the panel to download the latest software updates that have been released for the unit.”

Alarm Grid believes that DIY is the wave of the future and that Honeywell’s new panel is perfect for DIYers. The company says it is making it available to end users through its website.

"Do-It-Yourselfers have really taken up the reins in this industry. These panels are easy to understand, they are simple to program, and they are simple to install," said Joshua Unseth, Alarm Grid's director of marketing, in a prepared statement.

The news release continues: “While the release of a security system like the L5200 would generally mean big money for installers who bank on consumers knowing very little about how these systems work, Alarm Grid has already released the L5200 manuals, they have begun writing L5200 frequently asked questions, and they have even released a L5200 DIY installation video, which they say shows just how simple installing this system yourself can be.”

"We don't think you have to be an experienced DIYer to install a security system," Sterling Donnelly, Alarm Grid president, said in a statement. “… Our goal is to make it easy. For those who want to give it a try, our tech team patiently guides them through every step of the way."

SW24 adds DIY to tap apartment market

Security provider will sell the systems at new Manhattan store and online
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02/20/2013

NEW YORK—Targeting what it sees as an underserved market—apartments, with more than 2 million in metropolitan New York alone—SecureWatch 24 is getting into do-it-yourself security and is opening a store near Rockefeller Center to sell the systems.

Security top concern for consumers interested in home automation

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02/11/2013

Sixty-two percent of consumers interested in learning more about home automation said security was their primary motivation, with 67 percent preferring professional installation over do-it-yourself systems when making a purchase, according to new research by the Consumer Electronics Association.

IMS: Analog video surveillance still dominant in consumer market

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01/14/2013

YARMOUTH, Maine—Analog security cameras continue to dominate the consumer and do-it-yourself video surveillance market, accounting for 87 percent of shipments, according to a new report from IMS Research. And analog is expected to stay strong in that segment, with a significant revenue shift to network products unlikely in the next five years.

LifeShield: Pro 1 deal to open up channels

A new relationship with Protection 1 will give LifeShield customers monitoring and installation options
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07/03/2012

YARDLEY, Pa.—LifeShield Security’s new relationship with Protection 1 not only provides monitoring for LifeShield’s customers, but installation options that could attract new customers who don’t want to install the company’s DIY home security systems themselves, according to a LifeShield executive.