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CMS’ Tony Wilson talks about DragonFly

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Wednesday, June 15, 2016

I recently got the chance to have an email conversation with CMS’ president Tony Wilson about the company working with Honeywell’s DragonFly DIY offering. The DragonFly product is a self-installed system that is tied to professional monitoring. Wilson said the company hopes to have dealers on the DIY program by the end of June.

Wilson said that this is the first DIY solution that CMS is offering its dealers, adding that the company is also “considering adding an additional DIY program that will offer a more traditional security system solution.”

CMS has been looking at the DIY offering since April 2015, according to Wilson. “In April 2015, CMS hosted a small dealer meeting, where one of the hot topics was the growing DIY market. I invited Keith Jentoft, president of RSI/Videofied at the time, to speak at that dealer meeting. Keith introduced the DragonFly offering to the group, and there was a fairly positive response from that small group of dealers.”

“Once we knew the majority of our dealers were interested it was a no-brainer,” he said. “We ramped up the integration of DragonFly with our monitoring platform, and started educating our Business Development team about the product.”

“After a year or so of discussion with our dealers about the DIY business model, and the growth of DIY as a competitor in the security market, we’re hoping that this is an easy way for them to combat against sales they’re losing to DIY only companies.”

Wilson also said that the offering could help CMS dealers enter new markets, “like renters, and all those millennials who don’t see the value in a traditional security system.”

The company announced the DragonFly offering at ISC West, alongside its new proprietary dealer portal, CMS Compass. “Our dealers are excited about the mobile app, the real time data entry, and easy access to reporting.  They realize that CMS Compass is going to be much more than a dealer portal, it’s going to help them navigate their business in a whole new way. … [It] should be ready for our dealers by the end of July.”

CMS is a wholesale monitoring company under Protection 1. Concerning the recent deal merger with Protection 1 and ASG, a company spokesperson declined to discuss the deal, saying that not much has changed at CMS.

Select Security reaches $1m in RMR

Growing company prepares for ‘big announcement’ in DIY Space
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04/05/2016

LANCASTER, Pa.—Select Security, based here, has reached $1 million in RMR following several years of rapid growth both organically and through acquisition. Select Security president Steve Firestone told Security Systems News, “We are getting ready to make a big announcement in the DIY space within the next four- to six weeks.”

Smart homes—all is not golden?

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Wednesday, March 23, 2016

While the “smart home” may be a vision of the future—with the rise in interest and demand for these technologies and services continuing unabated—all is not golden in this quickly emerging world of interconnectedness. Potential concerns include cost, ease of set-up and self-service, and support services.
 
Following data released in December by Argus Insights that shows growth in consumer demand for connected home devices slowing in 2015, findings from a recent survey reveal the specific challenges consumers are facing.

SSN reported on a June 2015 study from Argus, “Connected Home or Ho-Hum?” that showed a similar downward trend for smart home services, although many in the industry disputed the report, and many leading smart home companies are showing increases for 2015 in the adoption rate for their smart home interactive services.

As the industry continues to show interest in, and adopt the myriad new smart home services now available—controlling everything from your lights and heat to tracking your sleep patterns and even when your toast is done—there still may be some growing pains for this quickly emerging market.

To gain a better understanding of these challenges and explore possible solutions, Support.com, a provider of cloud-based software and services, surveyed more than 3,000 U.S. consumers in an effort to look at drivers and barriers of smart home usage and consumer behavior for both smart homeowners and potential buyers.

While nearly a quarter of respondents (23 percent) indicated that they have a smart home system installed in their home, the survey found key areas (cost, ease of set-up and self service, and support services) that may be causing some challenges or obstacles for existing and potential new consumers.

Despite the enhanced value to a home, the survey found that the perceived cost of smart home systems is a deterrent for many consumers, with 42 percent saying that price was their greatest frustration when purchasing, installing and maintaining their smart home systems.

The complexity of installing and configuring smart home systems is also frustrating users and causing hesitation in potential buyers. The survey found that 31 percent of smart home owners struggle with the complexity of setup, configuration and ongoing support for their devices, while 18 percent of smart home owners said their biggest frustration is when all of the devices don’t properly communicate and work together, and 43 percent of potential smart home buyers are concerned about the complexity of installing and configuring smart home devices and systems.

According to the survey, of current smart home owners, 61 percent want to fix issues on their own and become frustrated if they can’t, and 57 percent installed, connected and set-up all the devices and services themselves to save money on installation. Of potential buyers, 39 percent would rather install, connect and set-up all the devices and services on their own and save the money, and 22 percent would not buy a smart home system because they perceive it would be too complicated to install and set up on their own.

So while these findings are showing some hesitation as consumers try to make sense of the potential this new world of interconnectedness has, they also point to the need for security dealers and installers to connect more with their customers—and potential new customers—to bridge that gap between their interest in these new smart home technologies and their fear of taking the leap into this cool new world of interactive services.

By addressing these concerns up front, and adding some more transparency to the overall process, companies and installers may find that this initial resistance to smart home technology and services gives way to understanding and wider acceptance and adoption.

 

Initial research: Telecoms, cablecos responsible for half of new subscribers

Parks Associates' Kerber talks about interactive services, DIY, and new entrants in security
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03/09/2016

DALLAS—Interactive services, self-installed options, the presence of cable and telecom operators, new smart-home technologies—it truly is a pivotal time for the residential security industry. To help sort it all out, Security Systems News caught up with Tom Kerber, who leads Parks Associates research in the areas of home controls, energy management and home networks.

Lowe’s goes with UCC for professional monitoring

Mark Matlock: Lowe’s DIY offering doesn’t pose a threat to traditional dealers
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01/06/2016

MOORESVILLE, N.C.—Home improvement company Lowe’s chose United Central Control as the professional monitoring partner for Iris, its DIY home automation system, Lowe's announced Jan. 4.

Top 2015 monitoring trends: ASAP, DIY, PERS and cloud

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12/16/2015

YARMOUTH, Maine—CSAA’s ASAP to PSAP program, DIY being paired with 24/7 professional monitoring, PERS, and cloud automation were talked-about trends in monitoring in 2015.

My Alarm Center launches new DIY division

LivSecure sells DIY install devices with 24/7 professional monitoring
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12/08/2015

NEWTOWN SQUARE, Pa.—My Alarm Center launched LivSecure, a direct-to-consumer division focused on DIY-installed equipment paired with professional monitoring.

ISC East picks up steam, organizer says

Growing show focuses on hot topics this year
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10/05/2015

NORWALK, Conn.—Cyber security melding with physical security, dealers and installers competing with the DIY market, law enforcement’s wearable cameras: All will be hot topics at this year’s ISC East conference, scheduled for Nov. 18-19 in New York City.

Good news for dealers: Consumers still disappointed with DIY cameras

Satisfaction with other smart home devices slowly rising, Argus Insights says
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09/30/2015

LOS GATOS, Calif.—Consumers’ disappointment with DIY home security cameras could become a “renaissance” for traditional dealers, according to John Feland, CEO of Argus Insights. Customers need some help, he said, and dealers are positioned to do just that.

Novi looks to bridge gap between DIY/MIY and traditional companies

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Wednesday, September 16, 2015

DIY and MIY—Monitor-It-Yourself—have been big topics lately. Gavin Tanner, VP of marketing for the new startup DIY security company Novi, told me that Novi is looking to “bridge the gap” between the DIY and traditional security companies.

Tanner said that Novi bridges this gap by offering a spectrum of options, ranging from MIY, pay-as-you-go monitoring, and constant professional monitoring. 

I recently saw a report comparing Novi to nationals like Vivint and ADT. A primary difference is Novi doesn’t charge monthly fees, installation costs or have contracts, while traditional security companies do. I wanted to take a closer look at the main differences is both installation and monitoring.

Novi’s product, the Guard, incorporates a camera, smoke detector, motion sensor and into one device. The Guard is battery operated and connects to a hub linked with the user’s router. It has not been officially released, Tanner said, but roll out should begin in the next 6 weeks. The most basic model of Novi’s system is entirely DIY install and MIY.

“We offer you the DIY benefit of self install … there’s no contracts, there’s no monthly fees to use it,” Tanner said. “That being said, we have additional features that you can add-on, features that you would often find at a traditional security company like ADT.”

“We [will] offer professional monitoring at a monthly rate, [but] there’s still no contract—you can opt out at any time. We offer cloud storage—which, again, [has] no contract.” It can also incorporate a cell connection, he said.

Tanner said Novi’s monitoring would be at a third party monitoring center, though he declined to say which central station.

Novi is currently exploring a pay-as-you-go option for professional monitoring as well, Tanner said. As examples of pricing, Tanner estimated full monitoring would cost around $8 to $12 dollars per month, or $4 to $5 per week.

Tanner said that the company is exploring how to give customers the option of professional installations, through installers close to them. 

Novi is based and manufactured in Orem, Utah.

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