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Vivint takes door-knocking rival to court

Vivint contends a competitor used deception to steal Vivint customers
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08/08/2012

PROVO, Utah—Vivint is suing another door-knocking company, alleging it has been using false and misleading statements to “slam” or take over Vivint customers.

Sizing up the competition

Go small for better service and big for better pricing? It’s not always that easy when comparing central stations
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08/07/2012

“Don’t look back. Something might be gaining on you.”
That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.

ASAP to PSAP: Full speed ahead

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Tuesday, July 3, 2012

For central stations wondering if they’ll ever be part of ASAP to PSAP, there was good news from ESX 2012: Progress continues to be made.

Show attendees got an update on the protocol at a seminar led by Mark McCall of United Central Control, Glenn Schroeder of the Security Network of America, Pam Petrow and Anita Ostrowski of Vector Security, and Melissa Courville of DICE Corp.

While ASAP might not be advancing fast enough to satisfy everyone in the industry, the panelists in Nashville listed a number of bullet points that detailed the gains. Among them:

—A CSAA-owned message broker is up and running at the National Law Enforcement Telecommunications System (Nlets) facility in Arizona. The server acts as a scrubber for transmissions being forwarded from monitoring companies to public safety answering points.

—A trademark process has been completed to certify the ASAP name and logo.

—ANSI version 3.3 of the protocol is currently live in Richmond, Va., and it is scheduled to go online in other pilot project locations by the end of the year.

—ASAP leaders have expanded their outreach to the PSAP community in 2012, with presentations to groups including the Texas Police Chiefs Association and the Los Angeles Sheriff’s Department.

The three municipalities involved in the pilot project—Richmond, Va., York County, Va., and Houston—are scheduled to be joined soon by Tempe, Ariz., and James City County, Va. On the monitoring side, Alarm Detection Systems and ADT are in line to join pilot participants Vector Security, UCC and Monitronics.

McCall, director of information technology and facility security officer at UCC, told the seminar audience that central stations planning to become part of ASAP may find that the requirements “are a little bit more than what your operation is used to now.”

“Remember what we’re connecting to,” he said, referring to Nlets. “We’re connecting to the same network that every police department, every fire department and every emergency agency is connected to. Nlets is responsible for the integrity of that network, and for us as an industry to play in their sandbox, we have to meet their security requirements.”

On the plus side, most of those concerns were alleviated with the deployment of the message broker, McCall said. Other ASAP issues involving the preparation of automation vendors and CAD providers are being addressed, and the CSAA is creating a new website—www.asaptopsap.org—to keep interested parties informed.

“The materials are continually being added to and the CSAA will let everyone know when [the information] is ready for public consumption, as it will be sending out ASAP-dedicated email blasts to confirmed charter members at that time,” said Courville, co-chairwoman of the ASAP to PSAP Outreach Committee.

In the interim, she said inquires about the protocol should be addressed to Becky Lane (membership@csaaintl.org) or Monique Talbot (communications@csaaintl.org) at the CSAA.

The best of ESX: And the winners are ...

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Wednesday, June 27, 2012

Just off the show floor after a very busy Wednesday at ESX, starting with the CSAA Excellence Awards Breakfast. There were a number of great seminars throughout the day and the floor was abuzz with networking. I assume everyone saved a little energy for the ESX Crawl …

I’m about to get out there myself to sample a little of that Nashville hospitality, but I’d be remiss if I didn’t mention the award winners who highlighted the day. For those who might have missed it:

CSAA Central Station of the Year: Vivint
Honorable mention: United Central Control

CSAA Central Station Manager of the Year: Amy Becht, Vivint
Honorable mention: John Williams, Alarmco

CSAA Central Station Operator of the Year: Gale Gordon, The Protection Bureau
Honorable mention: Jorge Rodriguez, Monitronics

CSAA Central Station Support Person of the Year: David Palacios, UCC
Honorable mention: Kate Brickner, Vivint

ESX also announced its Maximum Impact Award winners for 2012. Hats off to the following:

Overall winner: 2GIG Technologies Go! 2.0

Best Access Control/ID Systems—Access Control System: Interlogix TruPortal

Best Access Control/ID Systems—Biometrics: 3M Cogent MiY-Card

Best Access Control/ID Systems—Telephone Entry Control/Intercom Systems: Optex iVision Plus

Best Accessories & Aids—Dealer Company Software: DICE Matrix Tech Service

Best Accessories & Aids—Mobile Applications: SedonaOffice, SedonaFSU Web Edition

Best Accessories & Aids—Installation Tool/Tester: Salient Systems, Salient University eLearning

Best Alarm Equipment—Alarm Signal Transmission Equipment: Telguard Cellular Communications for 3G/4G Networks

Best Alarm Equipment—Annunciators, Bells, Sirens, Strobes: Metis Secure Solutions, Metis Secure ENS

Best Alarm Equipment—Enhanced Video Alarm: Videofied-RSI Video Tech, IP Upgrade Kit with Videofied Free

Best Alarm Equipment—Intrusion Alarm Control Panels: Interlogix Simon XTi

Best Alarm Equipment—Intrusion Sensors/Detectors: Honeywell Security Group 5816OD

Best Alarm Equipment—PERS Hardware: SilverFox Link Watch/Pendant PERS System

Best Alarm Equipment—Wireless Alarm Systems: 2GIG Technologies Go! 2.0

Best Central Station Equipment—Central Station Software: DICE Matrix Fire Inspection

Best Central Station Equipment—Remote Video Monitoring Equipment/Software: SureView Systems Immix Cloud

Best Services—Alarm Monitoring: Bold Technologies UniversalConnector

Best Services—Dealer Marketing Services: BlueStar Security Solutions FUSION

Best Services—Security as a Service (SaaS): Honeywell Security Group MAXPRO Cloud

Best Services—Video Monitoring Services: I-View Now

Best Video Security—Cameras: Altronix eBridge IP over Coax Adapters

Best Video Security—Video Analytics: CheckVideo, CheckVideo HD Megapixel IP Bullet Camera (CV135)

Best Video Security—Video Surveillance System: Axis Communications, AXIS Camera Companion

That’s it for now. The weather prognosticators are calling for a summer stew over the next couple of days in Nashville, so the ESX show floor will be the place to be. See you out there …

Tuning up, tuning in for ESX Nashville

 - 
Monday, June 25, 2012

Off and running shortly in Nashville for ESX, which promises to be the biggest and most informative edition in the event's five-year history. The show returns to its roots this year after stops in Pittsburgh and Charlotte, and people are already talking about the ESX Crawl. There will be a lot of business before the pleasure, though, and here are a few highlights:

—The ESA Eye-Opener Breakfast on Tuesday will shine the spotlight on Security System News' "20 under 40" Class of 2012, young professionals who are already making their mark on the industry and likely will continue to do so for many years to come. They'll share stories of how they've gotten to this point in their careers and talk about the people who have helped them get there.

—Later in the day, show attendees who want a backstage look at a CSAA Five Diamond central station will get their chance when ADS Security opens its doors for a tour of its monitoring facility in Nashville. The session is sponsored by Honeywell Security Group.

—Who will head home with the CSAA's Excellence Awards for 2012? Find out at the group's annual breakfast Wednesday morning, with awards for Central Station of the Year, Manager of the Year, Operator of the Year, and Support Person of the Year.

—Learn the latest on the evolution of ASAP to PSAP at a Wednesday morning session featuring Ed Bonifas of the CSAA and Alarm Detection Systems. Vector Security, UCC and Monitronics have taken the reins during the pilot phase of the program, but the CSAA had 75 other companies waiting to adopt ASAP at the beginning of 2012. It's an exciting time for exciting technology that is advancing every day.

That's just a taste of what ESX is serving up this year. There is a long list of seminars at www.esxweb.com, and there will be four days of networking on the show floor. And the Crawl, of course. I'll be doing my best to make the most of it. See you there ...

Platinum sued again, but two other cases dismissed

Ohio AG accuses Platinum of deceptive sales practices, but Monitronics and CPI withdraw their lawsuits against the company
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06/13/2012

AMERICAN FORK, Utah--Financially beleaguered Platinum Protection, a summer-model company here that laid off most of its employees in February, is facing another lawsuit, this one filed by the Ohio attorney general, charging that Platinum engaged in "false and misleading"

'20 under 40': Meet the Class of 2012

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05/23/2012

YARMOUTH, Maine—The editors of Security Systems News are pleased to present the “20 under 40" Click here to see photos and interviews with the Class of 2012.

Jensby out at Monitronics; Simon moves on to Brink's

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Tuesday, May 22, 2012

Mary Jensby, a well-known contributor to the alarm industry who served as central station and data entry director for Monitronics, is no longer with the company.

In a LinkedIn update posted on Monday, Jensby expressed thanks to all of her professional contacts for their "friendship and kindness… (I) appreciate all of your support in the loss of my job. … It has been my pleasure working with many of you through the ASAP project, FARA, TBFAA, NTTA and CSAA."

Jensby came aboard at Monitronics in June 2007. She previously worked for T-Mobile and MCI WorldCom, according to her LinkedIn profile. In March, she was named the recipient of the 2012 Humanitarian Award from Mission 500 for her volunteer work in the Dallas/Fort Worth area. She received the award during a presentation at ISC West in Las Vegas.

Megan Weadock, communications specialist for Monitronics, said that Jensby's departure was announced on May 8. Weadock said the company was looking for a replacement "both internally and externally." No other details were announced.

Melissa Courville, head of marketing and communications for Dice Corp., served as co-chairwoman with Jensby on the CSAA's ASAP Outreach Committee. Monitronics is one of three alarm companies currently participating in the Automated Secure Alarm Protocol, along with Vector Security and UCC. Courville said the CSAA is evaluating who will fill Jensby's seat on the panel.

"Mary did a professional job of delegation where she was very organized and kept her information together, beyond being a sheer joy to work with," Courville said.

Ed Bonifas, co-chairman of the ASAP Program Committee, said Jensby "has been a great contributor to the ASAP Outreach Committee as well as a participant in the beta phase of the program. … (She) will undoubtedly land in another central station, carrying her knowledge to another participant."

Jensby could not be reached for comment, but said on her LinkedIn post that she hoped to be able to find another position in the security industry.

Simon moves on to Brink's: In another shift of industry personnel, David Simon has stepped down as SIAC's public relations chairman after being named the marketing communications manager at Brink's Inc. Simon said he will continue to contribute to SIAC, "blogging, posting to the website and Twittering, along with occasional other writing." Simon also served as the industry/law enforcement liaison for SIAC.

Opinions wanted: It's not too late to let the CSAA know where you stand on the future of the industry. The group is asking members to take a few minutes to fill out the "Emerging Trends in Security Monitoring" survey, which aims to determine where the industry is heading in areas including video monitoring and PERS. To participate, go to www.zoomerang.com/Survey/WEB22EUM64F659. The deadline is Friday, May 25. Those who respond will receive an executive summary of the report.

Key piece of ASAP puzzle now in place

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Wednesday, May 16, 2012

The CSAA has taken the next step toward bringing more participants into the fold with the Automated Secure Alarm Protocol by going "live" with a computerized message broker in Arizona.

The server at the National Law Enforcement Telecommunications System (Nlets) in Phoenix serves as a scrubber for transmissions being forwarded from monitoring companies to public safety answering points. It checks for errors and ensures that the information is properly formatted before sending it to the appropriate state control point and PSAP.

The Central Station Alarm Association reported that Vector Security and the 911 center for the city of Richmond, Va., switched to the message broker in mid-April. The move was seamless for the end users at Vector and at Richmond's PSAP, according to Bill Hobgood, project manager for the city's Public Safety Team.

Anita Ostrowski, Vector's VP for central stations, told the CSAA that operators at Vector required only very brief, informal training before the move was made to the server at Nlets.

Vector, UCC and Monitronics are the three alarm companies currently participating in ASAP, which speeds alarm notifications by providing information to 911 centers via computer instead of a phone call. Three municipalities are involved in the pilot program: Richmond, Houston, and York County, Va.

Ed Bonifas, vice president of Alarm Detection Systems and co-chairman of the CSAA's ASAP Steering Committee, told an audience at ISC West that Tempe, Ariz., was the next city signed up for the protocol. And there is plenty of industry interest: The CSAA had 75 companies waiting to adopt ASAP at the beginning of 2012.

With the message broker fully operational, one more hurdle has been cleared.

"This sets the stage for the future participation of additional alarm monitoring companies," Bonifas said. "Stay tuned for more information as it becomes available."

Going phone-free: A ringing endorsement for ASAP

Bill Hobgood details Richmond’s experience leading an alarm ‘revolution’
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04/11/2012

LAS VEGAS—For Bill Hobgood, it’s easy to sum up the effectiveness of the Automated Secure Alarm Protocol: “We hate telephones ringing. We love ASAP.”

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