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Cliff Dice

Virtual roundtable: Monitoring in the cloud

What are the benefits? Who’s jumping onboard?
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09/07/2016

YARMOUTH, Maine—In the past few years, several providers have introduced monitoring center software that will enable central station infrastructure to sit in the cloud. Proponents of this software say it can reduce the cost of entry for new monitoring stations to start up, bring new capabilities to existing monitoring stations and make it easier for end users to set up proprietary monitoring stations.

DICE launches advertising agency, security products

New advertising agency will cater to entire industry, not just DICE customers
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05/25/2016

DETROIT—DICE announced a new security-focused ad agency among the company’s new services and products at the DICE Users Group conference.

SMS: The path to reducing work for central stations

End users can now get fewer calls, acknowledging low-priority alarms with a text
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04/04/2016

YARMOUTH, Maine—Monitoring centers can reduce their workload through alerting users by SMS text messages; more central station automation platforms are expanding this offering.

Alarm industry-focused telecom grows

Dice spin-off company, IPtelx.net, works with Dice competitors
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01/13/2016

BAY CITY, Mich.—IPtelx.net, a telecom carrier focused on the alarm industry, had a successful first year after spinning-off from Dice Corporation, according to Cliff Dice, president and CEO of Dice.

Dice has 200k accounts in the cloud

With 200k accounts in place today, Dice sets sights on 1 million accounts
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09/15/2015

BAY CITY, Mich.—Dice has added more than 200,000 accounts to its cloud-hosted monitoring center platform this year, said Cliff Dice, company president and CEO.

Dice adds 200k accounts to cloud-hosted center

 - 
Wednesday, August 19, 2015

Dice has added more than 200,000 accounts to its cloud-hosted monitoring center platform this year, the company announced today, and has a 24-month goal of reaching 1 million accounts total.

I got the chance to talk with Cliff Dice, company president and CEO, today about the platform’s growth and some of the problems it has helped solve, like dropped signals and account attrition.

Prior to this year, there were only about 10,000 accounts on Dice’s monitoring center, Dice estimated. Many of the new 200,000 accounts were added on after the service received its recent UL-listing. Here's a story on that.

When asked about strategies for hitting the 1 million hosted accounts mark, Dice said that the company’s currently focusing on current Dice software users. Though, he said it could be an easy way for alarm companies to switch from a different automation platform to Dice.

Dice is part owner of a telephone company, and Dice’s hosted monitoring center uses its own network. Having the ability to fully track the signal gives Dice the ability to see when and where a signal gets dropped and address the problem.

“Because we’re controlling everything end-to-end, we don’t have the problems with the VoIP issues that the alarm industry has,” Dice said.

This end-to-end understanding has even helped with attrition. “With the people we’ve put online, it’s cut their attrition primarily because we were able to analyze which panels weren’t working. … A lot of the alarm cancellations, problems, and service calls that alarm companies do, is related to the alarm panels not communicating right.”

Account attrition was cut by about 50 percent among the companies hosted on its cloud center, Dice said.

When I met with Cliff, both at ISC West and ESX, he mentioned the great reception the cloud-hosted service has had. It’s interesting to see more about that.

Many manners of monitoring

Third-party, proprietary, cloud: What’s the difference?
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08/05/2015

YARMOUTH, Maine—Central station monitoring comes in a variety of flavors. What’s the difference between an installing company that does its own monitoring and a proprietary central station? Are third party and wholesale synonymous? What about new cloud technology that some say will usher in new categories of central station monitoring? In an effort to sort out the differences, Security Systems News turned to CSAA president Jay Hauhn.

Dice’s hosted monitoring certified

Service complies with UL standards
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03/18/2015

BAY CITY, Mich.—Dice, a provider of central station software, announced that it gained UL certification for its hosted monitoring center platform.

Dice Users' Group Conference 2014

New products revealed
 - 
12/17/2014

MOUNT PLEASANT, Mich.—Dice Corp. has released a selection of new products at its most recent annual users' group conference, where 30 percent of its client base was present.

Dice: Conference, apps and growth

 - 
Wednesday, November 19, 2014

Dice released a selection of new products at its most recent annual users group conference, held Nov. 4-6 in Mount Pleasant, Mich., where 30 percent of its client base was present. Approximately 95 percent of those attendees were from North America, according to Carol Enman, senior VP of strategic business development and communications for Dice.

“One of the things we spent a good deal of time talking about was the difference between apps and applications and what they provided the customer,” Enman told Security Systems News. She described the root difference between the two as apps being for phones while applications are web-based.

Enman listed numerous examples of new products, including a system for mobile sales management, designed to allow managers oversee their sales people; a new data entry system that leads users step-by-step through information entry; a scheduling app allowing for customers to be quickly scheduled for service or installation; and a fire inspection app allowing service technicians to inspect fire systems on sites and fill out required forms. 

One of the precipitating factors to this lineup of releases was “that the company’s design and development staff has increased,” according to a prepared statement. Enman estimated an overall growth in the company of at least 30 percent across all departments in the past year and a half.

The main idea behind these products appears to be creating efficiency for monitoring companies. “We have customers with hundreds of thousands of subscribers operating companies with less people in them then some small alarm companies with a few thousand accounts have” Cliff Dice, CEO, said in a prepared statement.

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