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DICE announces new mass notification system

Matrix SMS Check-In released in March
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03/28/2018

BAY CITY, Mich.—DICE on March 21 formally announced its new mass notification service, Matrix SMS Check-In, which is now available.

Virtual roundtable: Monitoring in the cloud

What are the benefits? Who’s jumping onboard?
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09/07/2016

YARMOUTH, Maine—In the past few years, several providers have introduced monitoring center software that will enable central station infrastructure to sit in the cloud. Proponents of this software say it can reduce the cost of entry for new monitoring stations to start up, bring new capabilities to existing monitoring stations and make it easier for end users to set up proprietary monitoring stations.

DICE expands operations team

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Wednesday, July 6, 2016

DICE recently announced the latest expansions to its operations team; James Beaty joins DICE in the newly created role of VP of operations and Jen Balash was promoted to director of account management.

The operations team will be focused on maintaining a cohesive environment between different departments of DICE, Beaty told Security Systems News. “Part of what I do is make sure that we’re working together and as efficiently as we can,” he said.

Beaty said one thing he is specifically looking at is improving internal communications between divisions and making sure that division leaders meet on a regular basis. “When we become more efficient, we become more efficient for our customers,” he said.

“As far as operations, Cliff [Dice] had seen a need for someone in a business position to bring together all the entities,” Beaty said. Beaty joined DICE in May, previously working with wholesale central station United Central Control

Beaty said that an important part of the team is Balash’s recent promotion. “By being promoted to director of account management, she has a team now that [is] specifically focused on getting new products to our clients, resolving any issues that they may have.”

A team had been in place at DICE, Beaty said, comprised of operations leaders in different departments. Currently the operations team is, in addition to Beaty and Balash, comprised of Amy Augustin, with DICE’s creative department, Stephen Senk, director of IT operations and Jerry Corrion, director of development.

DICE launches advertising agency, security products

New advertising agency will cater to entire industry, not just DICE customers
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05/25/2016

DETROIT—DICE announced a new security-focused ad agency among the company’s new services and products at the DICE Users Group conference.

SMS: The path to reducing work for central stations

End users can now get fewer calls, acknowledging low-priority alarms with a text
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04/04/2016

YARMOUTH, Maine—Monitoring centers can reduce their workload through alerting users by SMS text messages; more central station automation platforms are expanding this offering.

Alarm industry-focused telecom grows

Dice spin-off company, IPtelx.net, works with Dice competitors
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01/13/2016

BAY CITY, Mich.—IPtelx.net, a telecom carrier focused on the alarm industry, had a successful first year after spinning-off from Dice Corporation, according to Cliff Dice, president and CEO of Dice.

Dice has 200k accounts in the cloud

With 200k accounts in place today, Dice sets sights on 1 million accounts
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09/15/2015

BAY CITY, Mich.—Dice has added more than 200,000 accounts to its cloud-hosted monitoring center platform this year, said Cliff Dice, company president and CEO.

Dice adds 200k accounts to cloud-hosted center

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Wednesday, August 19, 2015

Dice has added more than 200,000 accounts to its cloud-hosted monitoring center platform this year, the company announced today, and has a 24-month goal of reaching 1 million accounts total.

I got the chance to talk with Cliff Dice, company president and CEO, today about the platform’s growth and some of the problems it has helped solve, like dropped signals and account attrition.

Prior to this year, there were only about 10,000 accounts on Dice’s monitoring center, Dice estimated. Many of the new 200,000 accounts were added on after the service received its recent UL-listing. Here's a story on that.

When asked about strategies for hitting the 1 million hosted accounts mark, Dice said that the company’s currently focusing on current Dice software users. Though, he said it could be an easy way for alarm companies to switch from a different automation platform to Dice.

Dice is part owner of a telephone company, and Dice’s hosted monitoring center uses its own network. Having the ability to fully track the signal gives Dice the ability to see when and where a signal gets dropped and address the problem.

“Because we’re controlling everything end-to-end, we don’t have the problems with the VoIP issues that the alarm industry has,” Dice said.

This end-to-end understanding has even helped with attrition. “With the people we’ve put online, it’s cut their attrition primarily because we were able to analyze which panels weren’t working. … A lot of the alarm cancellations, problems, and service calls that alarm companies do, is related to the alarm panels not communicating right.”

Account attrition was cut by about 50 percent among the companies hosted on its cloud center, Dice said.

When I met with Cliff, both at ISC West and ESX, he mentioned the great reception the cloud-hosted service has had. It’s interesting to see more about that.

Many manners of monitoring

Third-party, proprietary, cloud: What’s the difference?
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08/05/2015

YARMOUTH, Maine—Central station monitoring comes in a variety of flavors. What’s the difference between an installing company that does its own monitoring and a proprietary central station? Are third party and wholesale synonymous? What about new cloud technology that some say will usher in new categories of central station monitoring? In an effort to sort out the differences, Security Systems News turned to CSAA president Jay Hauhn.

News Poll: Cloud is security’s future

Opinions vary on whether cloud is good for the industry
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04/13/2015

YARMOUTH, Maine—Cloud offerings are proliferating in the security industry. Recently, Dice and IBS launched cloud-hosted monitoring and 3xLOGIC acquired cloud-based access control provider Infinias. In the latest News Poll, Security Systems News asked readers whether cloud is here to stay. Just over half of respondents—52 percent—said yes.

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