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Pam Petrow

Vector Security acquires IRG, managed network services company

CEO Petrow says deal is just the beginning of Vector's move into managed infrastructure and business intelligence space

PITTSBURG—National integrator Vector Security will be able to offer managed network services to its customers and will have access to the "Who’s Who of retail customers”—including American Eagle, Estée Lauder and Coach—as the result of its acquisition of Industry Retail Group (IRG), a managed network services company based in Bethesda, Md.

New leadership brings new approach to CSAA education

Association hosts session on industry businesses and health care

SONOMA, Calif.—At its first annual meeting with new leaders Jay Hauhn and Pam Petrow, the CSAA agenda included educational topics that directly affect central station business operations and products, such as the Affordable Care Act.

Shannon Woodman joins CSAA executive committee


SEATTLE—Shannon Woodman, COO of Washington Alarm, based here, has joined the CSAA Board of Directors’ Executive Committee.

Vector takes on 17,000 new customers

Wednesday, September 2, 2015

PITTSBURGH—Vector Security has acquired Pelican Security Network Inc., a regional alliance of independent life safety and security services providers, fire protection companies, alarm dealers and systems integrators based in Baton Rouge, La.

The employees and more than 17,000 Pelican customers merged with Vector Security on Sept. 1, according to a prepared statement from Vector.

Amy Varisco will lead the newly formed Gulf District, which includes the Pelican Security Network of companies, for Vector Security, according to the company.

“In Vector Security, we have found the perfect company to transition our valued customers,” said Louis J. Resweber, Pelican president and COO. “We have been impressed with Vector Security, watching as they grow and provide exceptional service to their customers, all with a focus on the regional support that communities want and need. I am confident that Vector Security will provide the quality products and customer service our customers have come to expect from Pelican Security Network since 1998.”

Pam Petrow, recently named CSAA president and Vector CEO,  “We look forward to introducing the Vector Security brand to the Louisiana, Texas and Mississippi markets as we focus the company growth across these regions in the coming months.


Protection 1 goes live with ASAP program

Pam Petrow, CSAA VP, says local advocacy will be key to getting more PSAPs—and central stations—on board

ROMEOVILLE, Ill.—Protection 1, a security company whose monitoring arm is CMS, is the latest central to go live with the Automated Secure Alarm Protocol program, according to an announcement from the CSAA.

New door-knocking scams prompt ethics code revisions

ESA revises its code of standards to specifically prohibit posing as a ‘preferred monitoring company’ for alarm manufacturer

NASHVILLE—ADT says unscrupulous door-to-door sales reps have some new scams and the Electronic Security Association has updated its code of ethics to specifically ban them.

Petrow stands out

Wednesday, June 25, 2014

Pam Petrow stands out in the industry as one of just a handful of female CEO’s of a leading security company.

Now, four years into her leadership as CEO and president of Vector Security, Petrow is being distinguished again, this time for winning the Ernst & Young Entrepreneur of the Year award for her region, the Pittsburgh-based company announced this week.

As the Western Pennsylvania/West Virginia award winner, Ms. Petrow will be automatically eligible for consideration for the Entrepreneur of the Year 2014 national program, the winners of which will be announced in November, according to a Vector news release.

The EY award “honors distinguished entrepreneurs who demonstrate widespread success, a commitment to innovation and forward thinking and unwavering passion for business,” the release said. Former recipients have included CEOs, private capital investors and regional leaders of a wide range of businesses.

Petrow succeeded Vector’s longtime president, John Murphy, after his death in October 2010. She formerly was Vector’s EVP and COO.

In a prepared statement about her EY award, Petrow credited company employees and the community with the win. “Being recognized for this prestigious award is not only a testament to the dedication of our employees, many of whom have made serving our customers their careers, but also to the stability and pioneering spirit of the people and businesses in our communities,” she said.

Vector serves nearly 300,000 residential and business customers. The release said Petrow “challenges managers to learn what their direct reports do on a day-to-day basis and to adapt their management style to extract the best performance from their employees.”

It also noted that she “held leadership positions in a number of security industry associations and received a number of awards including the Public-Safety Communications Officials International President’s Award and Central Station Alarm Association recognition for her outstanding contributions to the electronic transmission of signals between central stations and 911 dispatch centers. In 2012, Ms. Petrow was inducted into the Security Sales & Integration Hall of Fame.”

Pretty impressive!

Vector promotes White to VP of business development


PITTSBURGH—Vector Security has promoted Steve White to corporate vice president of business development, to help further Vector’s focus on growth in managed infrastructure and business intelligence, the company announced Sept. 24.

Barnes Buchanan conference to kick off Feb. 7


PALM BEACH, Fla.—The 18th annual Barnes Buchanan Security Alarm Conference is scheduled for Feb. 7-9 at The Breakers resort.

ASAP to PSAP: Full speed ahead

Tuesday, July 3, 2012

For central stations wondering if they’ll ever be part of ASAP to PSAP, there was good news from ESX 2012: Progress continues to be made.

Show attendees got an update on the protocol at a seminar led by Mark McCall of United Central Control, Glenn Schroeder of the Security Network of America, Pam Petrow and Anita Ostrowski of Vector Security, and Melissa Courville of DICE Corp.

While ASAP might not be advancing fast enough to satisfy everyone in the industry, the panelists in Nashville listed a number of bullet points that detailed the gains. Among them:

—A CSAA-owned message broker is up and running at the National Law Enforcement Telecommunications System (Nlets) facility in Arizona. The server acts as a scrubber for transmissions being forwarded from monitoring companies to public safety answering points.

—A trademark process has been completed to certify the ASAP name and logo.

—ANSI version 3.3 of the protocol is currently live in Richmond, Va., and it is scheduled to go online in other pilot project locations by the end of the year.

—ASAP leaders have expanded their outreach to the PSAP community in 2012, with presentations to groups including the Texas Police Chiefs Association and the Los Angeles Sheriff’s Department.

The three municipalities involved in the pilot project—Richmond, Va., York County, Va., and Houston—are scheduled to be joined soon by Tempe, Ariz., and James City County, Va. On the monitoring side, Alarm Detection Systems and ADT are in line to join pilot participants Vector Security, UCC and Monitronics.

McCall, director of information technology and facility security officer at UCC, told the seminar audience that central stations planning to become part of ASAP may find that the requirements “are a little bit more than what your operation is used to now.”

“Remember what we’re connecting to,” he said, referring to Nlets. “We’re connecting to the same network that every police department, every fire department and every emergency agency is connected to. Nlets is responsible for the integrity of that network, and for us as an industry to play in their sandbox, we have to meet their security requirements.”

On the plus side, most of those concerns were alleviated with the deployment of the message broker, McCall said. Other ASAP issues involving the preparation of automation vendors and CAD providers are being addressed, and the CSAA is creating a new website——to keep interested parties informed.

“The materials are continually being added to and the CSAA will let everyone know when [the information] is ready for public consumption, as it will be sending out ASAP-dedicated email blasts to confirmed charter members at that time,” said Courville, co-chairwoman of the ASAP to PSAP Outreach Committee.

In the interim, she said inquires about the protocol should be addressed to Becky Lane ( or Monique Talbot ( at the CSAA.