For the first time, PPVAR is looking to offer online operator training. Yesterday, the partnership put out the call for volunteers that would like to help write modules for this training.
The call was a "great success," with 47 total registrants, individuals had registered for it, PPVAR's immediate past president Steve Walker told SSN in an email interview.
Part of the call covered PPVAR's mission and approach, as well as its overall objective with the training. "The process of finding volunteers for any worthwhile initiative is difficult because qualified people have so many demands on their time," Walker said. "Therefore, we want our volunteers to understand the value of what we are trying to accomplish while also explaining how the process will ensure that we use their time respectfully, efficiently and effectively."
PPVAR has hired a professional training firm to do most of the "leg work," he said. "[O]ur volunteers will provide the creative oversight needed for ensuring a great final product that is creative, accurate, meaningful and effective."
"The ideal volunteers are people with experience in using verification technologies (audio and video) in monitoring centers today—people that can draw on their own experiences to know what works and doesn’t work in the real world. Owners, central station personnel (leaders and trainers) were all represented in the call," Walker said.
"Our end goal is to develop seven different online training modules that will be useful for central station employees and PSAP employees, alike," Walker said.
There are seven tracks that PPVAR is focusing on. According to PPVAR, the goal is to have the first module done in the next 30 to 60 days.
“Crime in Progress Verification Monitoring – Introduction,” which focuses on audio and video verification as compared to other methods of reducing false alarms.
“Design of a Video Verified System,” which covers information on how verified systems are installed, as well as software platforms specifically for video verification.
The “PSAP Communications” module covers communication between operators and PSAPs regarding verification.
“Video Threat Levels and Flowchart” focuses on how operators should execute decision making within the Threat Level Flow Chart, as described in the Video Alarm Verification Best Practices.
The “Design of an Audio Verified System” track will cover the installation of an audio verified system, as well as software platforms specifically for audio verification.
“Audio Threat Levels and Flowchart” looks at how operators should execute decision making within the Threat Level Flow Chart, as described in the Video Alarm Verification Best Practices.
The final module, “Verification and Insurance Impacts,” is designed to make insurance agents able to better advise clients on options available in mitigating costs related to crime.