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Bold Technologies

A Bold move to the cloud

Wednesday, October 7, 2015

Bold Technologies has launched its new cloud-based automation platform, Manitou Cloud Services, and is working to add 30,000 accounts to it by the end of the year, Rod Coles, Bold’s president and CEO, told Security Systems News.

Designing the service to be UL compliant was the company's top priority, Coles said, and it is currently in the process of attaining that certification.

Coles said the release of Manitou Cloud Services was sooner than he expected and credited a rise in consumers’ confidence in cloud-based systems. “Hosted solutions seem to have a better reliability than individual service because they have so much redundancy.”

“The first installations will be on our existing Manitou platform,” Coles said, but the cloud automation will also be ready to use Manitou Neo, the next version of Bold’s central station automation, to be released in 2016. Coles estimated its release to be around ISC West 2016.

Bold first talked about the service at its annual Users’ Group Conference in early August, Coles said, and now has a couple of clients transitioning.

Bold has experience with hosted services, according to Coles, through similarities with the company’s disaster recovery center—a separate cloud-based center that Bold has been offering for years.

The cloud center will be based in Colorado Springs, Bold’s hometown, because of the area’s small risk for natural disasters and its location between both coasts, the company said.

Manitou Cloud Services can make operations easier for Bold users, according to Coles. “We’re getting to the stage now where people [have] to replace their hardware, every few years. They're also having to employ staff to look databases, to look after operating systems to make sure that these things are running 24/7. All of these [issues] go away when you have a hosted solutions.”

ESX 2015: IoT changing lives, industry

Panelist stress need to respond, adapt

BALTIMORE—Just as the smartphone has transformed the way people conduct their day-to-day lives, the Internet of Things will, too, said panelists at ESX 2015.

ISC West 2015—The daily monitoring report

Monday, April 13, 2015

Friday, Day 3

The last day, like the first, started off with a great meeting at the media stage. This time I met George De Marco, ESX chair, and talked about how the different ways booths look to bring in visitors, everything from booth design to attractions. 

Then I headed into the show floor for a meeting with Cliff Dice, company president and CEO, and Carol Enman, Dice SVP for strategic business. We talked a lot about the reception of Dice's cloud-hosted central monitoring software platform, now UL certified. "I actually thought there would be more resistance to it when we came out with it," Dice said, pleased with the positive reactions he's heard at the show.

Just after noon, outside the show floor, I did a video interview with Darryl Bray, sales manager for Security Central. We talked about the company's upcoming CSAA Five Diamond certification and increasing sales efforts.

I then went back in to the show to visit EMERgency 24's booth to hear about the partnership with BluePoint. I met with Patrick Devereaux, SVP of EMERgency 24; John Shales, partner at BluePoint; John McNutt, partner and CEO at BluePoint; and Terri Douglas, co-founder and principal at Catapult public relations firm.

My final meeting of this year's ISC West was with Larry Folsom, president of I-View Now, who told me about the company's latest integration with Honeywell's Total Connect.

I thought it was a great show. I look forward to hearing more from the people I met with, and seeing them at future shows.

Thursday, Day 2

Helping out at the Security 5k in Sunset Park was certainly not a bad way to start the day. It was sunny, with very little wind—all around a great day to get out for fresh air and a walk or run. On the ride back, I met Kevin G. Clark, global communications & PR for Genetec who was kind enough to point out some of Las Vegas' notable buildings along the strip for this new-comer.

One of the things I liked hearing from central stations at this show is what makes each of them stand out. My first show floor meeting of the day was with Acadian Monitoring Services, where I met with Jason Caldwell, national sales representative, Tim Newman, business development, and Kristin Hebert, security operations manager. "Where we really differentiate [ourselves] is our special focus on video monitoring and medical monitoring," Caldwell told me. The company also operates the second largest AES network in the country, according to Caldwell, which has seen a bit of growth lately. "We're seeing a lot of growth on that network now," with upwards of a thousand customer radios added recently, he said.

From there I went over to IDIS, one of the top 10 biggest booths at the show this year, to hear about what the company was doing with all the space. Right away, I met Benjamin Bryant, IDIS public relations consultant and Tara Farley, IDIS marketing and PR consultant. While at the booth, I was able to talk with a couple of people from 4sight imaging, one of IDIS' partners. Brook Jackson, managing director for 4Sight, and Marcus Boden, business development director,  talked with me about 4Sight's license plate recognition and gave me a demo. I also met with Young-Dal Kim, company CEO. 

Jens Kolind is the VP of external partnerships at Innovative Business Software. We spoke a couple of months back about SBN Cloud, the first UL-listed cloud-hosted monitoring automation platform. It was great to meet him and amazing to see what a UL central station could look like with SBN Cloud, below.

I met Kevin Helmig, president and CTO for Centra-Larm, and Scott Mailhot, VP of operations, not too long ago, but it was good to see them again and their first ISC West booth.

I circled back to the IDIS booth a little later, to talk with Keith Drummond, senior director of sales for IDIS America. He told that this event really signals the company's entrance to the American market, a key step in becoming a global company. While this regional launch was preceded by two others, UK and Middle East launches, the American extension of IDIS was planned before the first step outside of the company's native Asia region. Launching in America was a very strategic process, according to Drummond. "The one thing I'm letting people know is that we are here to stay." I got a chance to meet IDIS America president Andrew Myung on this second trip to the booth.

I briefly met Brett Springall, Security Central's CEO, at the media booth. He mentioned that the company has been increasing its sales team lately.

After that, I met with a.p.i. Monitoring's Lewis Jacobson, the company's director of dealer sales. He told me that a big thing for the company at this show is the release of their partnership with Numera's mPERS.

Monitronics' Bruce Mungiguerra, the VP of operations, told me that the company is moving to a new facility, 165,000 square feet large. This will be the consolidation of three different Monitronics buildings in the Dallas area under one roof. The new building will be three stories, which makes more sense for a central station than the current building's six floors. The new building is on a lake, with walking trails in the surrounding area, and two gym facilities. This will create "a campus environment that our employees can be proud of," he said.

One of the biggest things I heard about when talking with COPS Monitoring, is that the company is expanding in both staff and technology. In terms of staff, it is adding 30 dispatcher stations at its Florida center, with similar expansions planned for COPS' Tennessee and Arizona facilities, Jim McMullen, president and COO said. In technology, the company is upgrading its capacity to be able to handle as many as 3.4 million accounts. 

"We've been talking a lot about the econtract app" at the show, Michael Zydor, Affiliated Monitoring's managing director, said. Apps were the big thing this year, with a new end-user app, which takes functions from the company's previous end-user app and puts it into a newly made format, made much "simpler," according to Zydor.

Next, I met with Steven Schmit at UL to talk about new standards under the new version of UL827, published last Fall. Central stations will now need more redundancy and capablities and cybersecurity measures. This is the first time Cybersecurity has been directly involved in requirements, Schmit said. "Now with that in the standard we're going to have conversations about [central stations'] network security, how they keep their customers' data secure." The current plan is for these standards to be required by late 2016. I also met with Neil Lakomiak, director of business development and innovation, at the UL booth. Lakomiak and I talked about some of the other technologies that could see standards with UL, such as mPERS.

My final floor meeting was guided by Tiffany Coles, marketing manager for Bold Technologies. I started by talking with her and Chuck Speck, company president about the next version of its Manitou platform, Neo. From there, Tiffany and I walked over to White Rabbit's booth, where I met Rod Coles, White Rabbit's CEO, as well as Toby Prescott, White Rabbit's product engineer, and saw a demonstration of their products which are designed to lead DIY and home automation back to the central station.

After leaving the show floor, I attended Dynamark's party, held in the renaissance suite in the venetian—quite a view from the 36th floor. There, I met Trey Alter, president and CEO, and Hank Groff, senior VP of marketing and business development.

My final event for the day was to have dinner with Galaxy Control Systems at Carnevino in the Palazzo. It was nice to meet Rick Caruthers, company VP, and Luke Krawec, account executive with LRG Markerting. 


Wednesday, Day 1

As I've mentioned in previous blogs, this is my first ISC West show. Day 1 of the show went pretty well, from start to finish, I thought. I got the chance to finally meet some people in person whom I've talked to via phone about multiple times, like Christopher Denniston of Rapid Response and David Smith of COPS.

My day started with the "Meet the Editors" event at the media stage outside the show floor. Here I briefly met Jim McMullen, president and COO of COPS Monitoring. I also met two members of the CheckVideo team: Nik Gagvani, president and GM, and Ed Troha, director of marketing.

My first meeting on the show floor was with Christopher Denniston and Dan Gelinas of Rapid Response. Unlike every other person listed in this day's blog entry, Gelinas is one person I had met before, at Security Systems News' office in Yarmouth, Maine. I had a question on my mind for a couple of months; what is Rapid Response referring to in he company's ad which states that on "everything changes" on 4.15.15, today. When I met with Christopher Denniston, he told me that it referred to the company's new mobile apps for monitoring one or multiple PERS, updates on existing dealer and customer apps, as well as the increased redundancy in the company's relatively new California facility. The facility will be able to handle the company's entire account load at one time, he said.

All American's patriotic booth was the site of my second visit. The company decided to use ISC West 2015 to launch its My View brand of cameras specifically for its dealers. Bob Keefe, the company's president, told me that the company has spent a while testing the cameras. "We've been testing it with our sister company (EMG Alarm, a Florida-based installer), making sure the product was as good as we hoped it would be before we sold it to our dealers," Keefe said. I also met with Rob Keefe, company VP, and Tammy Zappa. Zappa said Bob Keefe is "constantly" looking for new items to offer dealers.

MKS's booth really represented part of its 30th anniversary changes, with the whole staff dressed in the company's new color scheme of orange and grey. I met with Bailey Bhogal, MKS' marketing specialist, Joe Ligouri, the CFO and COO, and Victoria Ferro, president. The company was recently awarded at the show. Ferro was named one of the 10 WSC Women of the Year on Tuesday. 

My last show floor meeting was with Alarm Monitoring Service, where I got the chance to meet Rick Jolet and Dera De Roche, the co-owners, as well as Bob Gates the company's VP of sales. Jolet is also the CEO, and Dera is the CFO. They talked to me about a few of the things that make their monitoring center unique. One thing that Dera pointed out was that the company has an answering service for its customers.

My evening was quite busy. After leaving the show floor, I went to Affiliated's cocktail reception in the lovely Lavo, in the Palazzo. Here I got a chance to meet Daniel Oppenheim, the company's vice president, Michael Zydor, the managing director, and Stanley Oppenheim, president of DGA Security.

From there, I went to the Bellagio's Hyde lounge for National Monitoring Center's annual event. I met with Michael Schubert, the president, Woodie Andrawos, the executive vice president, and Sharon Elder, NMC's vice president of sales. During my time at the event, I was lucky enough to catch the Bellagio's fountain show.

My final event for the evening, and Day 1, was COPS Monitoring's third annual "bonanza" at Gilley's in Treasure Island. Amidst good food, live music, and a bull-riding competition, I met Donavan Maden, the company's executive vice president, and David Smith, COPS' director of marketing.

Now I'm preparing for tomorrow's Security 5k!


Tuesday, before the show

After landing, my first meeting of the week was with Mike Bodnar, president of Security Partners, at the new facility—the next installment of On Location: Central Station. The station is brand new, having officially opened on Monday. There was certainly a "new" look to it, especially with slideshows of photos taken before and after the renovations. It was really interesting to hear from Bob Schott, Security Partners' director of information technologies, about items carried over from the buildings previous use as a government data center. I also met John McCann, who talked with me about the new line of exclusive Mace-brand products that Security Partners' dealers will be offering, among which is a diesel tank monitor. 

From there I attended Altronix's dinner, held at the DB Brasserie in the Venetian. Alan Forman, Altronix president, presented on the latest products from the company, including technology to monitor power supply. I also enjoyed meeting and talking to Kirby Han, Altronix Art Director and Rodney Thayer, a consultant with Smithee, Spelvin, Agnew & Splinge.

Prior to leaving

I'll be updating this page every day this week to stay current on my adventures at this year's ISC West. This is my first security trade show, and I'm looking forward to it. To hear about the future plans of central stations and monitoring companies, be sure to check back in!

Bold integrates VMAX DVR with Manitou

A further effort to make Manitou a ‘toolbox’

COLORADO SPRINGS, Colo.—Bold Oct. 28 announced that its Manitou software now integrates with VMAX DVR solutions from Digital Watchdog.

Bold executives launch new company White Rabbit Electronics

New central station technology will power the ‘connected home’

COLORADO SPRINGS, Colo.—Bold Technology executives Rod Coles and Chuck Speck today announced that they’ve launched White Rabbit Electronics, a new company that enables a central station to deliver the “connected home.”

Bold Technologies acquires ABM Data Systems

ABM users can now integrate a slew of add-ons from Bold’s Manitou product lines

COLORADO SPRINGS, Colo.—Bold Technologies, a provider of central station and PSIM software, has acquired central station software provider ABM Data Systems, based in Round Rock, Texas, the company announced recently.

Speck named president of Bold Technologies

R&D, new technology partnerships on Speck’s to-do list; company to launch two versions of PBX enterprise product at ISC West

COLORADO SPRINGS, Colo.—Bold Technologies, a provider of central station automation software, has promoted Chuck Speck, formerly the VP of the company, to be its new president.

Security Partners hires new operations manager

Wednesday, November 20, 2013

Security Partners has hired Richard Bosley III, formerly of AlarmWATCH, to be its new operations manager, a position in which he will oversee the company's development in the wake of acquiring its second central station.

Bosley held multiple positions over an 18-year stint at his former company where he said, at one time or another, he worked “every position,” doing everything from service calls, IT and data entry to marketing and dealer support.

Bosley said his top priority at Security Partners remains on track: to get the Lancaster central station and the San Antonio facility, which it acquired in August, “fully, 100 percent hot redundant.” This involves switching both centrals to the Tadiran phone system and adding Bold’s Manitou servers to the San Antonio central. The two-fold process is scheduled to be completed sometime in January. 

Beyond the primary goal of redundancy, Bosley hopes to use his experience in a diverse range of positions to strengthen the critical relationships between Security Partners and its dealers, and between dealers and end users. “When [dealers] grow, we grow,” he said, adding that Security Partners plans to “refocus the central station to give some customer service training and backup support, and be able to offer services that Security Partners might not have thought about in the past.”

Another major area of emphasis, he said, will be helping dealers grow and market themselves, thereby forging stronger relationships with customers. “If you’re not reaching out to your customers we almost guarantee another alarm company is,” Bosley noted. “We really want to help dealers become more acquainted with end users instead of just installing alarms and collecting checks each month.”

Bold Technologies stays on as Five Diamond sponsor


TROY, Mich.—Bold Technologies will continue its sponsorship the Central Station Alarm Association (CSAA) Five Diamond Program, one it has backed for the past four years, the company announced Oct. 22.

Dynamark Convention wrap up

Friday, October 4, 2013

Over the course of my two days at the Dynamark Convention, I had the good fortune of speaking with several knowledgeable industry veterans, and I’d be remiss not to mention some of them in this space. Whether at the vendor show, educational sessions or during my tour of Dynamark’s central station, I found no shortage of folks with industry expertise.

The vendor show featured a vibrant mix of companies, with virtually every facet of the industry represented, from access control and video surveillance to fire alarms and intrusion detection. There were distributors like ADI, which had a booth, and several attendees from The Systems Depot, including CEO Robert Pinion, who gave me a thorough description of the company’s new call center, a 20,000-square-foot facility with an efficient layout that's rapidly adding new employees. In the spirit of the season, there was some gridiron chat weaved into the industry-specific discussions. As it turns out, Pinion’s son is a punter for the No. 3-ranked Clemson Tigers.

Those very same Clemson Tigers travel north this weekend, heavily favored in their matchup with Syracuse, the alma mater of Tom Piston, vice president of sales & marketing at Dynamark. Piston, along with Lamar Shroyer, IT director at Dynamark, guided me and SSN publisher Tim Purpura on a tour through the central station. Shroyer showed us a veritable wall of servers and systems, which included Bold Technologies’ Manitou automation platform, as well as servers from Israeli-based Tadiran Telecom.

Keith Godsey, Dynamark’s vice president of central station operations, answered a few questions about Dynamark’s training procedures. Training typically lasts two weeks, and operators accrue greater responsibility as they ascend to higher levels of training. Interestingly enough, Godsey noted that 80 percent of their operators have been at the station since the facility opened in 2011—no small feat for a profession typically prone to high turnover.  

To conclude, I wanted to mention a final element of interest about the conference: The presence of companies offering peripheral services that both dealers and central stations are leveraging for value. I spoke with Joseph Narkin, director of business development at Demand, a marketing and business development firm that works with alarm companies, including Dynamark, and whose cold-calling team is comprised of qualified prison inmates (Narkin himself is a former prison inmate who said the company contributed tremendously to his rehabilitation and reintegration in society).

I also spoke with John Latimer, senior account executive at Keller Stonebraker Insurance, based in Hagerstown, Md. The company works with alarm companies, both dealers and central stations, to help transfer and mitigate risk—legal concerns of no small importance to the alarm industry as a whole.

In summary (I fully intended this update to be just that), my first voyage as part of SSN was a valuable and diverse experience, and the folks at Dynamark, and many others with whom I happened to cross paths, were nothing short of welcoming and bright.