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Bold Technologies

Bold integrates VMAX DVR with Manitou

A further effort to make Manitou a ‘toolbox’
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12/01/2014

COLORADO SPRINGS, Colo.—Bold Oct. 28 announced that its Manitou software now integrates with VMAX DVR solutions from Digital Watchdog.

Bold executives launch new company White Rabbit Electronics

New central station technology will power the ‘connected home’
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11/07/2014

COLORADO SPRINGS, Colo.—Bold Technology executives Rod Coles and Chuck Speck today announced that they’ve launched White Rabbit Electronics, a new company that enables a central station to deliver the “connected home.”

Bold Technologies acquires ABM Data Systems

ABM users can now integrate a slew of add-ons from Bold’s Manitou product lines
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09/24/2014

COLORADO SPRINGS, Colo.—Bold Technologies, a provider of central station and PSIM software, has acquired central station software provider ABM Data Systems, based in Round Rock, Texas, the company announced recently.

Speck named president of Bold Technologies

R&D, new technology partnerships on Speck’s to-do list; company to launch two versions of PBX enterprise product at ISC West
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03/31/2014

COLORADO SPRINGS, Colo.—Bold Technologies, a provider of central station automation software, has promoted Chuck Speck, formerly the VP of the company, to be its new president.

Security Partners hires new operations manager

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Wednesday, November 20, 2013

Security Partners has hired Richard Bosley III, formerly of AlarmWATCH, to be its new operations manager, a position in which he will oversee the company's development in the wake of acquiring its second central station.

Bosley held multiple positions over an 18-year stint at his former company where he said, at one time or another, he worked “every position,” doing everything from service calls, IT and data entry to marketing and dealer support.

Bosley said his top priority at Security Partners remains on track: to get the Lancaster central station and the San Antonio facility, which it acquired in August, “fully, 100 percent hot redundant.” This involves switching both centrals to the Tadiran phone system and adding Bold’s Manitou servers to the San Antonio central. The two-fold process is scheduled to be completed sometime in January. 

Beyond the primary goal of redundancy, Bosley hopes to use his experience in a diverse range of positions to strengthen the critical relationships between Security Partners and its dealers, and between dealers and end users. “When [dealers] grow, we grow,” he said, adding that Security Partners plans to “refocus the central station to give some customer service training and backup support, and be able to offer services that Security Partners might not have thought about in the past.”

Another major area of emphasis, he said, will be helping dealers grow and market themselves, thereby forging stronger relationships with customers. “If you’re not reaching out to your customers we almost guarantee another alarm company is,” Bosley noted. “We really want to help dealers become more acquainted with end users instead of just installing alarms and collecting checks each month.”

Bold Technologies stays on as Five Diamond sponsor

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10/24/2013

TROY, Mich.—Bold Technologies will continue its sponsorship the Central Station Alarm Association (CSAA) Five Diamond Program, one it has backed for the past four years, the company announced Oct. 22.

Dynamark Convention wrap up

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Friday, October 4, 2013

Over the course of my two days at the Dynamark Convention, I had the good fortune of speaking with several knowledgeable industry veterans, and I’d be remiss not to mention some of them in this space. Whether at the vendor show, educational sessions or during my tour of Dynamark’s central station, I found no shortage of folks with industry expertise.

The vendor show featured a vibrant mix of companies, with virtually every facet of the industry represented, from access control and video surveillance to fire alarms and intrusion detection. There were distributors like ADI, which had a booth, and several attendees from The Systems Depot, including CEO Robert Pinion, who gave me a thorough description of the company’s new call center, a 20,000-square-foot facility with an efficient layout that's rapidly adding new employees. In the spirit of the season, there was some gridiron chat weaved into the industry-specific discussions. As it turns out, Pinion’s son is a punter for the No. 3-ranked Clemson Tigers.

Those very same Clemson Tigers travel north this weekend, heavily favored in their matchup with Syracuse, the alma mater of Tom Piston, vice president of sales & marketing at Dynamark. Piston, along with Lamar Shroyer, IT director at Dynamark, guided me and SSN publisher Tim Purpura on a tour through the central station. Shroyer showed us a veritable wall of servers and systems, which included Bold Technologies’ Manitou automation platform, as well as servers from Israeli-based Tadiran Telecom.

Keith Godsey, Dynamark’s vice president of central station operations, answered a few questions about Dynamark’s training procedures. Training typically lasts two weeks, and operators accrue greater responsibility as they ascend to higher levels of training. Interestingly enough, Godsey noted that 80 percent of their operators have been at the station since the facility opened in 2011—no small feat for a profession typically prone to high turnover.  

To conclude, I wanted to mention a final element of interest about the conference: The presence of companies offering peripheral services that both dealers and central stations are leveraging for value. I spoke with Joseph Narkin, director of business development at Demand, a marketing and business development firm that works with alarm companies, including Dynamark, and whose cold-calling team is comprised of qualified prison inmates (Narkin himself is a former prison inmate who said the company contributed tremendously to his rehabilitation and reintegration in society).

I also spoke with John Latimer, senior account executive at Keller Stonebraker Insurance, based in Hagerstown, Md. The company works with alarm companies, both dealers and central stations, to help transfer and mitigate risk—legal concerns of no small importance to the alarm industry as a whole.

In summary (I fully intended this update to be just that), my first voyage as part of SSN was a valuable and diverse experience, and the folks at Dynamark, and many others with whom I happened to cross paths, were nothing short of welcoming and bright.

Security Partners goes Bold

The wholesale monitoring company will use Bold Technologies’ Manitou automation platform at both its centrals
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10/02/2013

LANCASTER, Pa.—On the heels of acquiring its second central station in San Antonio, Texas, Security Partners has integrated automation software from Bold Technologies into its central station here. The move further strengthens the company’s redundancy capabilities.

Judge upholds ruling in Dice v. Bold

Michigan company’s motion denied; judge calls its assertions 'troubling'
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04/10/2013

BAY CITY, Mich.—A federal judge has denied Dice Corp.’s motion for reconsideration in its intellectual-property case against Bold Technologies, stating that Dice did not provide the court with any new information and faulting the company for “mischaracterization” of evidence.

ASAP getting closer to reaching ‘critical mass’

Central stations stepping up to speed alarm notifications to PSAPs
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02/01/2013

YARMOUTH, Maine—After big strides in 2012 that put an array of technical and logistical challenges behind it, the Automated Secure Alarm Protocol is getting closer to reaching “critical mass” nationwide, according to ASAP proponent Ed Bonifas.

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