Subscribe to RSS - American Alarm and Communications

American Alarm and Communications

American Alarm handles first ASAP signal in New England

Program reduces time and error in alarm response
 - 
04/29/2015

ARLINGTON, Mass.—American Alarm and Communications, an installing central station based here, says it is the first New England monitoring center to respond to an ASAP signal.

New series 'On Location: Central Stations'

 - 
Wednesday, March 25, 2015

The biggest step I have taken, so far, in learning about the industry has been visiting American Alarm and Communications, back in December. This helped me learn a lot more about this side of the industry, to see first hand how one central station handles things.

Much like putting a face to a name, seeing the workings of American Alarm’s central station helped me piece together a bit more about how the industry works. It then sparked the idea to start an occasional series of articles along the same concept.

Now I’ll be visiting various monitoring centers to see how each one works and—more importantly—what makes each unique, as well as the new ways any company might be reshaping its station or its offerings in the future.

My next visit is with Centra-Larm, the wholesale monitoring center based, not too far from the SSN office, in Manchester, N.H.—I’m really looking forward to it. It’ll be interesting to hear about how this company does monitoring. Check back in next week for a full article on my visit.

Northeast’s snow and central stations

How do monitoring centers handle it?
 - 
03/11/2015

YARMOUTH, Maine—Amidst record-breaking amounts of snow, totaling more than 100 inches in some cities this winter, central stations in the Northeast still needed to operate fully staffed.

American Alarm and Communications’ unique approach

Unique in central station composition to employee outlook
 - 
12/17/2014

ARLINGTON, Mass.—For American Alarm, it’s not just about the growth of the company, but an invested growth in the individual—which, itself, facilitates company growth. The company on Dec. 15 hosted a visit for a new Security Systems News editor.

Touring and learning about an industry

 - 
Wednesday, December 17, 2014

American Alarm and Communications, a full-service security company with a central station based in Arlington, Mass., was kind enough to host me Dec. 15 to help me learn about the industry I recently signed on to cover.

Maria Moretti, command center manager, Chris Newhook, central station manager, and Keith Hunt, technical manager, led my visit. Starting with a tour of the administrative offices, then into the “Command Center.” Ending with a session of observing central station operators.

Being new to the industry, there was a lot of value for me in witnessing first-hand the everyday workings of a central station, learning the exact process by which alarms come in and are handled by the operators.

In an industry that is changing, faster almost every year, especially as newer technologies are introduced and updated, there are more openings to pursue, explained Newhook, expanding opportunities for security company employees.  

American Alarm encourages its employees to follow whichever growth path they are more geared towards. This approach, from my perspective, makes the industry seem more dynamic in a positive way—one of supported exploration.

“If you've been in it long enough, you won't just have one job, you wear many hats,” said Hunt.

One thing I can say is that I find the industry to be one thing in particular—easy to learn about. It is full of good people, such as those at American Alarm and Communications; people pushing themselves to help others learn and adapt.

American Alarm’s N.H. move promotes its growth plan

Customer service, jobs should increase as a result, president says
 - 
10/29/2014

ARLINGTON, Mass.—In keeping with its plan for aggressive growth, New England security provider American Alarm and Communications expects to increase its customer service capabilities and add jobs with a new and bigger New Hampshire office.

Advanced Signal acquires life-safety division of electrical contractor

The fold-in will benefit the Massachusetts parts-and-smarts company and its parent company, American Alarm and Communications
 - 
06/11/2014

RANDOLPH, Mass.—Advanced Signal, based here, has acquired the fire and life safety accounts of a longtime Rockland, Mass.-based electrical contractor, P.E. Caruso.

American Alarm expands in Rhode Island

The company adds density with the acquisition of a longtime alarm company and is looking to further grow its New England footprint in 2014
 - 
01/27/2014

ARLINGTON, Mass.—American Alarm and Communications, based here, announced this week that it has acquired AAA Custom Alarm Systems of Warwick, R.I. The buy adds density to American Alarm’s existing operations in Rhode Island and unites under one roof several companies with a long history together.

American Alarm names new regional GM

 - 
10/01/2013

ARLINGTON, Mass.—American Alarm and Communications has appointed John Tanner to regional general manager, which is a new position in the growing company, according to a Sept. 30 news release.

American Alarm’s backyard buy adds density

The company bolts on a Worcester, Mass. company, enhancing service; it also grows revenue by 15 percent, RMR by 14 percent
 - 
08/28/2013

ARLINGTON, Mass.—American Alarm and Communications is having a banner year: The company has acquired a bolt-on in its backyard that adds density and boosts the company’s service capabilities, and it ended its fiscal year with revenues that exceeded expectations.

Pages