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Central stations tout value of regional shows

Owners, managers and technicians attend NEACC Expo

MARLBOROUGH, Mass.—At the Northeast Security Systems Contractors Expo, held here on May 21, central stations said that regional shows are a great way to meet dealers, in person. The New England Alarm & Controls Council hosted the show.

2015 Northeast Security Systems Contractors Expo roundup

Friday, May 22, 2015

Yesterday, May 21, I headed down to this year’s Northeast Security Systems Contractors Expo, in Marlborough, Mass. It was great to catch up with some of the companies I met at ISC West, and meet some new ones. In central stations, the biggest theme I heard about was that regional shows help monitoring centers get to know their dealers, in person and face-to-face.

Just as I was starting my first lap of the show floor, I briefly met Russ Ryan, organizer for the show.

After that, I ran into Jessica DaCosta, director of sales for ESA, and chatted about the upcoming ESX show.

I also met with Worthington Distribution’s Nolan Male, director of training. Worthington is a security disitributor based in Tafton, Penn., in the northeast part of the state.  

I met with a few members of the Affiliated Monitoring team out in Vegas last month, but at this show I got to meet Jesse Rivest, company territory manager. Rivest was recognized as one of SSN's "20 under 40," Class of 2013. He mentioned that the Northeast Security Systems Contractors Expo is a good way to stay in touch with current dealers, and get to know prospective ones.

At Alarm Central’s booth, I got to meet the company’s vice president, Kerry-Anne McStravick. She told me about the benefits of being a smaller central station—Alarm Central monitors around 40,000 accounts, she said—like getting to know dealers on a more personal basis. Alarm Central is based in Quincy, Mass.

When I spoke with All American Monitoring at ISC West, I heard about its new offering: cameras under the company’s MeyeView brand. Lisa French, national sales representative, and Laura Hutchinson, national dealer support, told me that there had been a great response to the cameras since their announcement last month at ISC West and during demos at this expo.

Rapid Response is another company I got to meet at ISC West, but it was great to see Danial Gelinas, Bryan Bardenett, company senior account manager, and Ron Crotty, in charge of new business development/corporate training. Bryan told me that a big benefit to regional shows is getting to know dealers in their area, and hearing about the issues and concerns affecting that area.

I got the chance to briefly catch up with COPS Monitoring. Bart Weiner, COPS’ senior account executive, also mentioned the benefit of regional shows to connect on a more personal level with dealers and “put names to faces.”

I stopped by Centra-Larm’s booth. Scott Mailhot, company VP of operations, and I talked about the eye-catching booth design, which I could recognize from the sidewalk—before even entering the show. This booth design is the same one that made its premier at ISC West last month.

Daniel Shaw is the assistant central station manager for NEXgeneration Central, based in Providence, R.I. He told me a bit more about the company, defining the footprint for its 35,000 accounts as predominantly on the east coast.

Keith Jentoft, president of RSI Video Technologies, walked me through the company’s various camera models and the variety of places they can be applied.

Tom Camarda, national sales executive for U.S.A. Central Station Alarm Corp., gave me a demo of the monitoring center’s recent integration with SmartTek, putting a GPS tracking and monitoring service into an app.

My day in Marlborough ended by talking with Keith Jentoft again. This time we spoke a bit about PPVAR, and the importance of finding common definitions—like the Texas Police Chiefs Association did in early April.

Video verification a priority for new CSAA president Hauhn

Jay Hauhn wants PPVAR to be a CSAA standing committee; ASAP program also a priority

VIENNA, Va.—Establishing the Partnership for Priority Video Alarm Response as a standing committee within the Central Station Alarm Association will be a top priority for recently elected CSAA President Jay Hauhn.

Video verification goes mainstream

Honeywell, a PPVAR platinum associate member, will begin manufacturing video-verified intrusion alarms

HENDERSON, N.V.—In a move that some believe may spur broader mainstream adoption of video verified alarms, Honeywell Security has joined the Partnership for Priority Video Alarm Response as a platinum associate member, according to a statement from PPVAR.

Clerk’s death brings call for mandatory video surveillance

Tuesday, November 20, 2012

City-mandated video surveillance? It’s on the table in Pine Bluff, Ark.

In the wake of the unsolved killing of a convenience store clerk, local leaders are considering an ordinance to require convenience stores and restaurants to install and maintain surveillance cameras on their properties, the Arkansas Democrat-Gazette reported on Nov. 12.

The move was prompted by the shooting death of Mohammad Islam during an attempted robbery Sept. 25 at the Big Red Food Mart. The shooter has not been apprehended, a situation that police investigators say has not been helped by the fact that security cameras inside the store were not working at the time of the crime.

“What we want to ensure is the safety of people working in these stores,” said Alderman George Stepps, who sponsored the ordinance. “That’s the bottom line here.”

Fines of up to $1,000 could be assessed against storeowners, managers or clerks at properties found in noncompliance. The city’s Fire and Emergency Services Department would inspect properties and ensure that cameras are operational.

According to the Democrat-Gazette, Pine Bluff—population 49,083—could be the first city of its size in the state to have such an ordinance.

Capt. Greg Shapiro of the Pine Bluff Police Department told the newspaper that the department supports the proposal and sees it as a crime deterrent.

“We asked for this piece of legislation following [Islam’s] murder,” Shapiro said. “We don’t want to place a financial burden on any business, but this is 2012, and the technology is available and affordable to protect employees [of these businesses] and help us deter, as well as solve, crimes.”

Keith Jentoft, president of RSI Video Technologies, said the proposed ordinance is a sign of the times: using technology to fight crime instead of throwing declining law enforcement personnel against it.

“What I find fascinating is that the motivation is not to reduce false alarms, but to make arrests,” Jentoft told Security Systems News. He said Pine Bluff’s ordinance and similar legislation can help the alarm industry “upsell an entire community of businesses so that their alarm systems can do a better job of protecting people.”

The Pine Bluff City Council on Monday night postponed a vote on the proposal.

Going video: New partnership links alarm industry, police, insurers

Group promotes more arrests, fewer claims through priority video response

ST. PAUL, Minn.—What may have seemed like a pipe dream to many in the security industry a few years ago—getting alarm companies and law enforcement to work together, then adding the insurance industry to the alliance—is now reality with the Partnership for Priority Video Alarm Response.

New partnership links alarm industry, police, insurers

Wednesday, May 2, 2012

What may have seemed like a pipe dream to many a few years ago—getting the alarm industry, the law enforcement community and the insurance industry on the same page—is now reality with the Partnership for Priority Video Alarm Response.

The new public/private partnership brings together all of the stakeholders in property crime to reduce losses and increase arrests through the use of video intrusion alarms. Among the participants are the National Sheriffs Association and the National Insurance Crime Bureau, with Don Young of Protection 1 and Steve Walker of Stanley Convergent Security Solutions representing the alarm industry on the PPVAR board.

"We are beginning to have credible data with encouraging results of arrest rates hundreds of times what is found with traditional alarms," said Keith Jentoft, coordinator for the partnership and president of RSI Video Technologies. "We have been working with many alarm companies, law enforcement and PSAPs, as well as insurers who ultimately pay the bill for property crime. This partnership will help gather real-world examples of what is working best for all the stakeholders."

Jentoft said large third-party monitoring companies have also gotten on board, including CMS, UCC and Rapid Response. On the law enforcement side, the Los Angeles Sheriffs Department—the second-largest police organization in the country—has joined and has designated a representative.

"If you ask people, nobody has ever heard of an organization that has brought together all of the stakeholders, so we're pretty excited about it," Jentoft said.

I'll have more soon on the partnership in the online and print editions of SSN.

Video verification in the news

Thursday, September 29, 2011

I was going through my inbox the other day and I came across an email from RSI president Keith Jentoft. I've written beforeabout Keith's always-on-task, tireless promotion of video verification. He forwarded on a link to me of the security industry being spotlighted in a local news broadcast.

It's nice to see the security industry get some positive coverage in the mainstream media. I've also written before about the black eye the industry often receivessince news only seems to cover security when there's a loss.

Anyway, the spot paints the industry in a positive, helpful light. It gives plenty of facetime to Videofied's MotionViewer (though, MotionViewer Man is conspicuously missing...) and I don't think they could have squeezed one more shot of the Acadian logo in there.

Nice work guys!

CSAA ready to press ahead with ASAP-to-the-PSAP program

New protocol looks to further industry/municipality cooperation

VIENNA, Va.—The Central Station Alarm Association is preparing to advance a next generation 911 communications program that benefits the security industry, emergency response centers (public safety answering points or PSAPs), and the public with a new protocol initiative.
CSAA is calling the initiative ASAP-to-the-PSAP. ASAP stands for Automated Secure Alarm Protocol and once fully functional will allow central stations to use the Monitoring Station to PSAP Data Exchange Program to deliver a data-slim link to bandwidth-rich multi-media content like video and audio to PSAPs and first responders.