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physical security

SSN seeks nominees for ‘20 under 40’ Class of 2014

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06/11/2014

YARMOUTH, Maine—Who will lead the security industry tomorrow? We can have a pretty good idea based on the performance of certain young standouts in the industry today.

PPVAR, SIAC talk verified alarm standards

Guidelines needed to govern how central stations and PSAPs interact during a dispatch
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06/11/2014

LAS VEGAS—It’s little wonder that the topic of verified alarms tends to spark dialogue between those in law enforcement and the alarm space. Intended to reduce false dispatches while increasing apprehensions, verified alarms—and the policies that guide them—are of critical importance to both groups, and continue to shape the relationship between them.

Advanced Signal acquires life-safety division of electrical contractor

The fold-in will benefit the Massachusetts parts-and-smarts company and its parent company, American Alarm and Communications
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06/11/2014

RANDOLPH, Mass.—Advanced Signal, based here, has acquired the fire and life safety accounts of a longtime Rockland, Mass.-based electrical contractor, P.E. Caruso.

ESX seminar explores new models for customer engagement

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Wednesday, June 11, 2014

It’s that time of year: ESX is closing in on us, and my schedule for the show is beginning to take form. I’m envisioning a high-energy, well-paced show, with an array of educational sessions geared to new and important topics, and a show floor conducive to getting the skinny on the trends shaping the industry.

I wanted to use this space to draw attention to a seminar I’ll be moderating Tuesday, June 24 at 3:15 titled “Monitoring: A Quality Customer Touch Point.”

I’ll be talking to Mike Bodnar, president of Security Partners, Tom Szell, SVP at ADS, and Brandon Savage, SVP of customer experience and operations at Alarm Capital Alliance / My Alarm Center about the new means of customer engagement brought on by the rise of mobile apps and interactive services, and how those in the industry can leverage these advances to minimize attrition.  

With Nashville roughly ten days away, I encourage folks (particularly those on the monitoring side) to contact me in the days ahead to arrange a meeting on the show floor. Given the structure of the show, and its emphasis on education, I don’t anticipate fodder for conversation being in any short supply. Industry shows like ESX offer a valuable stage not only for discussing initiatives specific to a single business, but also broader trends affecting the industry writ large. I look forward to chatting.

Talking keypads and panels with Brandon Savage

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06/11/2014

NEWTOWN SQUARE, Pa.—While in college at Brigham Young University, Brandon Savage, senior VP of customer experience and operations, Alarm Capital Alliance, was introduced by one of his professors to Chad Christofferson, who had won the business school’s entrepreneur of the year award for his startup company, SafeHome Security.

ONVIF, SIA announce access control standards cooperation

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06/10/2014

SAN RAMON, Calif.—ONVIF, a global standardization for IP-based physical security products, announced recently that it has signed a memorandum of understanding with the Security Industry Association, signaling cooperation toward the further development of IP-based interop

California city institutes new alarm policy

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06/10/2014

CHICO, Calif.—Starting June 15, this California city will no longer respond to unconfirmed burglar alarm systems in the city, according to a news release from the California Alarm Association.

Private equity firm invests in MobileHelp

The mobile PERS provider, which has a CAGR of 163 percent since 2011, has its eyes on telehealth frontier
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06/06/2014

BOCA RATON, Fla.—Florida-based private equity firm Stonehenge Growth Equity Partners has invested an undisclosed amount in MobileHelp, a mobile PERS provider based here.

Garage door gives dealer entrée into home security

A LiftMaster dealer creates security division based on the ability to integrate garage doors into the connected home
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06/04/2014

GAINESVILLE, Va.—Alarm Pro America entered the home security market through the garage door—with help from LiftMaster and Alarm.com, according to Dylan McGreevy, VP of sales and operations for the full service security company, based here.

Security Partners deploys new video verification service from Alarm.com

The residential service is based on image sensors, which detect motion and serve video clips to central stations in an alarm event
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06/04/2014

LANCASTER, Pa.—Security Partners, a wholesale monitoring company based here, is optimistic about the potential of video verification in the residential market. That’s one reason they’re an early adopter of a new video verification service from Alarm.com, an interactive services company with an established presence in the home.

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