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Guardian Protection Services

Guardian hires another Devcon exec

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Wednesday, April 16, 2014

I wrote recently about Barry Bruce becoming Guardian Protection Services’ new senior VP of corporate sales. Bruce formerly was VP of national sales for Devcon Security, the residential security company that ADT acquired last summer.

Now Warrendale, Pa.-based Guardian has hired another former Devcon VP, Guardian announced today.

Michael Brand, who was VP of sales at Devcon, joined Guardian on April 3 to become director of Guardian’s southern region, assuming responsibility for all sales and operations, the company said. The region includes branches in Austin, San Antonio, Tampa, Charlotte and Philadelphia.

Brand was hired by Devcon in 2010 and then worked for ADT after it bought that company. “During his tenure,” Guardian said in a news release, “Mr. Brand held the positions of area manager, regional director and vice president of sales, including responsibilities for sales and field operations for the residential, commercial and HOA (home owners association) business segments.”

Before he joined Devcon, Brand worked for Brink’s, where he was general manager for that company’s Deerfield, Fla. branch, the news release said.

His previous experience includes leading New Jersey and Massachusetts branches of Enterprise Rent-a-Car, and being a sales training coach with AT&T’s broadband division, according to the news release. It said Brand has a B.A. in communication from Hofstra University.

In a prepared statement, Bruce praised his new (and former) colleague: “I have worked with Mike Brand in the past and have great confidence in his capabilities. I have no doubt he will help us achieve new levels of success in our southern region.”

 

Guardian empowers techs to help ensure customer satisfication

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Wednesday, March 19, 2014

When you think about it, all the marketing and sales work a security company does can be largely undone if that company’s technician makes a bad impression at an install or service call.

Guardian Protection Services, based in Warrendale, Pa., believes that the interaction between technicians and customers is so vital that it has added a new field service management system designed to empower technicians and help them be more productive.

Here’s more of what Guardian announced today about how its selection of TOA Technologies’ cloud-based field service management application, ETAdirect, will help its technicians be on time, efficient, and prepared with the right tools and information to do their jobs:
 

“A quality experience is reliant on a smooth service process, which can only happen if every technician is on time, responsive and has the right knowledge about the customer and the job requirements. TOA’s ETAdirect solution will help to achieve this by providing us with a different approach to field service – one that creates personalized workdays unique to the routine of each of our field service employees. This will make their lives easier on the road, set them up for success in the customer’s home or business and drive efficiencies in the process. For example, ETAdirect will allow us to create daily schedules that start and end near our technicians’ homes – and still cut drive time between appointments significantly,” said Eric Aulbach, CIO of Armstrong Group of Companies, which owns Guardian.

Guardian Protection Services will use ETAdirect to:

    Build better customer relationships thanks to field service technicians who arrive at the client’s home or business on time and have all the right tools and information at their fingertips

    Create schedules that leverage the skills and strengths of each field service technician

    Enable service technicians to communicate directly with each other to ask for help or to provide support when needed – all performed within the same mobile field service application they use to access job details and complete work

    Ensure technicians arrive to appointments in a timely manner, and keep customers in the loop regarding the status of those appointments

    Generate efficiencies in travel time and costs, appointment duration and jobs completed per day

    Seamlessly connect field service delivery to its billing systems using the solution’s powerful APIs

“With ETAdirect, Guardian can better connect the field service processes to the holistic customer service experience, while realizing unique savings and benefits across the board,” said Yuval Brisker, co-founder and CEO of TOA Technologies, a provider of field service and mobile workforce management software solutions.

 

Guardian Protection signs on a top California dealer

Skyline Security is expected to sell 800 to 900 systems a month
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03/05/2014

WARRENDALE, Pa.—A new in-house financing feature offered by Guardian Protection Services’ authorized dealer program is a major reason one of California’s largest security dealers has joined the program, expanding Guardian’s presence in that lucrative market.

Guardian Protection Services hires VP of dealer program

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Wednesday, November 13, 2013

Weeks after the announcement that Hank Groff, formerly the director of the dealer program at Guardian Protection Services, was tapped to run the partner program at Dynamark, Guardian has made a hiring of its own.

The super-regional, based in Warrendale, Pa., hired Brian Helt to be its new VP of the authorized dealer program, a newly created position, according to a company statement

A 15-year veteran of the industry, Helt comes to Guardian from Interlogix, where he held several sales leadership positions and managed departments dedicated to acquiring and developing business relationships with dealers.

Prior to Interlogix, Helt served in management roles at UTC Fire and Security and GE Security, while being the owner and operator of his own security business in Kansas City.

Helt has experience growing dealer programs, so it will be worth tracking what kind of impact his hiring has for the company, and to see what responsibilities he takes on in the new role. I’m also interested to see what the move means as far as Guardian’s national footprint is concerned.

Florida company succeeds with unique business model

Just one branch of Crime Prevention Security Systems is a Guardian dealer while the company’s main office operates independently
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07/31/2013

GAINESVILLE, Fla.—Founded by a microbiologist and a special education teacher, Crime Prevention Security Systems wasn’t your typical security company when it began 38 years ago and it still stands out from others today.

Guardian to hold sales contest

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06/06/2013

WARRENDALE, Pa.—Guardian Protection Services, based here, announced a $25,000 sales contest for dealers, according to a press release.

Varied strategies can all lead to sales success

Top Guardian Protection dealers excel in door knocking, affinity marketing, telemarketing
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05/22/2013

LAS VEGAS—What’s the best way to be successful selling home security? Well, according to top dealers for Guardian Protection Services, a variety of strategies can work, if you do them right.

Integration heavyweights top revenue rankings

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05/02/2013

FRAMINGHAM, Mass.—Vivint, ADT and Guardian Protection Services all secured a top-five ranking for the annual CE Pro 100 list, which recognizes the highest revenue residential integration companies in North America.

Former Interlogix president joins Guardian Protection

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02/07/2013

WARRENDALE, Pa.—Bob Haskins, former president of Interlogix, will fill a newly created position at Guardian Protection Services, according to a company announcement this week. Haskins’ responsibilities as Guardian’s VP of strategic planning and business development will include helping to expand the company’s dealer program, the announcement said.

Guardian Protection’s new VP of sales unveils ‘multi-dimensional’ plans

Barry Bruce wants to push home automation, beef up call center
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01/16/2013

WARRENDALE, Pa.—Guardian Protection Services, a super-regional based here, recently announced plans to create “a multi-dimensional inside sales center.”

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