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Alex Dunn

Vivint says 2013 banner year for new subscribers

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Wednesday, February 26, 2014

The number of Vivint's net new subscribers in 2013 was 219,034, the most in the company’s 15-year history, Vivint President Alex Dunn told investors this week at the J.P. Morgan Global High Yield and Leveraged Finance Conference. APX Group Holdings, of which Provo, Utah-based home automation/home security company Vivint is a subsidiary, presented at the conference on Feb. 25.

According to information on the presentation provided by the company, Dunn presented Vivint to investors as a key player in a “large, growing and recession-resistant industry” with a “unique and differentiated sales model,” according to the company.

Vivint estimated its market share in 2013 was on par with Monitronics’—with each having a 3 percent share. Only three companies had a greater share than those two: ADT, with 21 percent; Tyco with 6 percent; and Stanley, with 5 percent, according to Vivint’s estimates.

Dunn said that average RMR per Vivint new subscriber was $58.35, compared to average revenue per subscriber of $53.05.

Direct sales accounted for about 77 percent of new subscribers for the door-knocking company but Vivint's growing inside sales program was responsible for the other 23 percent, the company said.

Dunn also said Vivint’s RMR was $42.2 million and that revenues were up about 10 percent and that attrition was 12.8 percent.

In an APX Group Holdings conference call in November, Dunn reported similar Q3 results and the numbers he discussed Tuesday also trended positive.

The publicly traded Blackstone Group bought Vivint in 2012 in a deal worth more than $2 billion.

In other news, Vivint today named Nike veteran Jeff Lyman as its chief marketing officer. “As CMO, he will lead marketing and communication initiatives that elevate Vivint's brand awareness and drive adoption of its security, home automation, and energy management services,” the company said.

Before his promotion to CMO, Lyman was Vivint's vice president of consumer experience and previous to that had spent about 10 years at Nike.

I’ll be talking more to Jeff next week. Stay posted.

Vivint gives $10k to ESA scholarship program

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01/03/2014

IRVING, Texas—Vivint has contributed $10,000 to the Electronic Security Association’s 2014 Youth Scholarship Program, the organization announced Jan. 2.

Vivint’s RMR now at $42.6m

Q3 and nine-month report for 2013 shows 18 percent increase in subscribers; inside sales playing a larger role at door-knocking company; attrition is 13 percent
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11/06/2013

PROVO, Utah—Vivint posted $42.6 million in RMR at the end of its third quarter, a 23 percent increase over one year ago.

Vivint hires former Alcoa exec as CFO

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10/11/2013

PROVO, Utah—Vivint today announced the appointment of Mark Davies, former EVP at Alcoa, as the company's new chief financial officer. As CFO, Davies will lead Vivint's financial teams, streamline processes and draw on his extensive experience with financial strategy to create business plans for Vivint's investments, funding sources and financial transactions, according to a news release.

Vivint gets new COO—from outside the industry

David Bywater and other outside hires bring ‘really good perspectives’ to Vivint, President Alex Dunn says
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09/11/2013

PROVO, Utah—Vivint has a new COO: former Xerox executive David Bywater. The recent hire marks the third time this year that Vivint has gone outside the industry to add to its executive team.

Vivint gets new CIO

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Tuesday, July 2, 2013

Vivint has a new chief information officer, Todd Thompson, who hails from the hotel and airline industries, the company announced today.

Another home security giant also just hired a new CIO. The ADT Corp., based in Boca Raton, Fla., recently tapped Kathleen McLean, a former telecom exec, as CIO.

But while the position of CIO is a newly created one for ADT, that’s not the case with Provo, Utah-based Vivint. The Vivint CIO job that Thompson is stepping into was formerly held by JT Hwang, who will become chief technology officer, focusing on the development and integration of the company's products and platform, the company said in a news release.

Thompson will be responsible for companywide information technology functions, Vivint said.

Vivint President Alex Dunn said in a prepared statement, “Supporting our culture of innovation with advanced technology and effective processes has always been a priority, and Todd's experience in IT leadership will be a huge asset to our business.”

One thing both ADT’s McLean and Vivint’s Thompson have in common is that each comes from outside the security industry.

According to the Vivint news release, Thompson most recently "was CIO for Starwood Hotels & Resorts Worldwide, where he led the team that implemented the industry's first new-age reservation system, drove initiatives to enhance revenue and the guest experience, and streamlined the IT function." Prior to Starwood, the company said, Thompson was CIO for JetBlue Airways and before that led consulting practices for SBI.Razorfish and Arthur Andersen Business Consulting.

“Vivint presents a lot of exciting advantages from a technological perspective,” Thompson said in a statement. “As a company, we have the opportunity to do things that have never been done before, and we want to do the same thing with information technology. We, in IT, are committed to continuously helping reimagine our business so it's more effective than anything else out there as we contribute to the company's future success.”

Thompson holds a BS in computer science and an MBA from Brigham Young University.
 

Competitor reportedly scores CEO from Vivint Solar

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04/24/2013

PROVO, Utah—Former Vivint Solar CEO Tanguy Serra has left the company and been hired by SolarCity, a solar energy company based in San Mateo, Calif., according to an article today from pandodaily.com, which notes that Serra’s LinkedIn profile “appears to confirm the move

Vivint Live: personal touch monitoring; Vivint president takes on solar CEO duties

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Wednesday, April 3, 2013

Two recent developments from home automation/home security giant Vivint caught my eye. One is a new feature for homeowners called Vivint Live, which the company said links customers directly to a monitoring professional and helps reduce false alarms. The other is that Alex Dunn, who just recently became president of Vivint, is also now interim CEO for Vivint Solar.

Provo, Utah-based Vivint announced today that with Vivint Live, its customers can now use their touchscreen panels to communicate directly with a monitoring professional in the event of an alarm.

Here’s what the company had to say:
 

When an alarm is triggered, the signal is sent to Vivint's award-winning monitoring center, which is staffed 24 hours a day throughout the year. Upon receiving the alarm, a Vivint in-house monitoring professional speaks to the customer through the touchscreen panel. Acting as a first responder, the agent assesses the situation, confirms an emergency with the customer, and dispatches emergency personnel accordingly. With Vivint Live, homeowners have the personal, immediate response they need to work through any emergency situation and receive necessary care. …

… Vivint Live's quick response also allows Vivint to decrease the number of false alarms. Vivint monitoring professionals connect directly with the customer and then dispatch emergency personnel only during a legitimate emergency or when the customer cannot be reached.

In other news, the company also announced yesterday that Tanguy Serra has stepped down as CEO of Vivint Solar and that Dunn is now interim CEO. Serra said in a statement that it’s time for him to step away from day-to-day operations but that he still will be involved as an advisor to the company.

Vivint Solar, a company that Vivint created in 2011, is one of the fastest-growing residential solar power provider in the North America.

Dunn said in a statement: “Tanguy has helped us build an amazing business, and we are grateful for all of his hard work and dedication. Vivint Solar is what it is today because of his leadership. We are committed to expanding upon the foundation that he has built, and believe our solar solution to be a critical component to helping our customers save money and gain energy independence.”

 

Vivint gets into R&D

Security and home automation provider opens Innovation Center
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02/20/2013

LEHI, Utah—With the goal of being “vertically integrated” and “in control of all components” of its offerings, security and home automation provider Vivint announced that it has opened the Vivint Innovation Center here.

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