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New Systems Depot president Scott Hay says distributor is ‘on the rise’

New National Technical Sales Center will be integral to efforts
 - 
08/15/2014

HICKORY, N.C.—The Systems Depot in August named Scott Hay president of the distribution company.

Systems Depot gets new president

 - 
Wednesday, August 6, 2014

Distribution news this week: The Systems Depot has hired Scott Hay as president.

Scott is out of the office this week, but I expect to interview him next week. Hay comes to The Systems Depot from Protection 1, where he was operations manager for North and South Carolina. He's been in the industry for 20 years and has also worked at Iverify as director of installation. He was also the  founder and owner of Custom Automation and Security in Dallas, N.C.

In a prepared statement, Hay said that The Systems Depot is building a “National Technical Sales Center in Hickory for hundreds of associates and outfitting it with the latest in technical hardware, training tools, work stations; all designed for employee productivity and comfort.”

“The National Sales Center will be reaching out to more than 15,000 companies in the US,” the report said.

“When these in-house advancements are coupled with the broad product assortment currently provided to dealers and integrators nationally, and with our Depot Express same-day delivery, we are positioning ourselves for strong and sustained growth,” Hay said.

I look forward to getting more information about specific growth projections and plans from Hay when I speak to him next week.
 
Founded in 1996, in Winter Park, Fla., The System Depot moved here in 2000 after a series of mergers. It has locations in Florida, Georgia, North Carolina, West Virginia and California.

Dynamark Convention roundup: Highlights from the vendor show

 - 
10/09/2013

HAGERSTOWN, Md.—The Dynamark Convention 2013 was a fast-moving two days, highlighted by a diverse array of booths at the vendor show and keynote speeches by a pair of industry experts: Wayne Alter, founder and chairman of Dynamark; and Wade Moose, CEO of The Systems Depot and Elk Products.

Dynamark Convention wrap up

 - 
Friday, October 4, 2013

Over the course of my two days at the Dynamark Convention, I had the good fortune of speaking with several knowledgeable industry veterans, and I’d be remiss not to mention some of them in this space. Whether at the vendor show, educational sessions or during my tour of Dynamark’s central station, I found no shortage of folks with industry expertise.

The vendor show featured a vibrant mix of companies, with virtually every facet of the industry represented, from access control and video surveillance to fire alarms and intrusion detection. There were distributors like ADI, which had a booth, and several attendees from The Systems Depot, including CEO Robert Pinion, who gave me a thorough description of the company’s new call center, a 20,000-square-foot facility with an efficient layout that's rapidly adding new employees. In the spirit of the season, there was some gridiron chat weaved into the industry-specific discussions. As it turns out, Pinion’s son is a punter for the No. 3-ranked Clemson Tigers.

Those very same Clemson Tigers travel north this weekend, heavily favored in their matchup with Syracuse, the alma mater of Tom Piston, vice president of sales & marketing at Dynamark. Piston, along with Lamar Shroyer, IT director at Dynamark, guided me and SSN publisher Tim Purpura on a tour through the central station. Shroyer showed us a veritable wall of servers and systems, which included Bold Technologies’ Manitou automation platform, as well as servers from Israeli-based Tadiran Telecom.

Keith Godsey, Dynamark’s vice president of central station operations, answered a few questions about Dynamark’s training procedures. Training typically lasts two weeks, and operators accrue greater responsibility as they ascend to higher levels of training. Interestingly enough, Godsey noted that 80 percent of their operators have been at the station since the facility opened in 2011—no small feat for a profession typically prone to high turnover.  

To conclude, I wanted to mention a final element of interest about the conference: The presence of companies offering peripheral services that both dealers and central stations are leveraging for value. I spoke with Joseph Narkin, director of business development at Demand, a marketing and business development firm that works with alarm companies, including Dynamark, and whose cold-calling team is comprised of qualified prison inmates (Narkin himself is a former prison inmate who said the company contributed tremendously to his rehabilitation and reintegration in society).

I also spoke with John Latimer, senior account executive at Keller Stonebraker Insurance, based in Hagerstown, Md. The company works with alarm companies, both dealers and central stations, to help transfer and mitigate risk—legal concerns of no small importance to the alarm industry as a whole.

In summary (I fully intended this update to be just that), my first voyage as part of SSN was a valuable and diverse experience, and the folks at Dynamark, and many others with whom I happened to cross paths, were nothing short of welcoming and bright.

Off to Maryland: Dynamark Convention 2013

 - 
Tuesday, October 1, 2013

The bite of chilly weather hasn't yet snapped southern Maine, but that doesn't mean I don't welcome the opportunity to go 500 miles south for 48 hours, where stronger vestiges of summer remain. Tomorrow morning I'm off to Maryland with Tim Purpura, SSN's publisher, to attend the Dynamark Convention 2013 in Hagerstown, Md.

The event kicks off in earnest with a vendor show tomorrow evening, which will showcase products from a slew of manufacturers, with an emphasis on new and emerging technology trends. Day two opens with a joint presentation by Dynamark founder Wayne Alter and Wade Moose, owner of The Systems Depot, followed by workshops tailored to dealers, technicians, installers and sales personnel.

My Hagerstown stay will conclude with my inaugural central station tour of Dynamark’s facility, which opened in 2011. I eagerly await this phase of the trip, not only because it’s my personal debut in a central station, but because the descriptions I’ve heard of Dynamark’s facility tend to be peppered with superlatives.

I plan to be active on Twitter during the vendor show and workshop sessions (https://twitter.com/SSN_Leif), and I’ll also be updating my blog over the course of the next two days as events unfold, distilling the sights and sounds and key takeaways from the speakers.

For those attending, I look forward to meeting you there.

Dynamark names new distribution partner

 - 
05/13/2013

HAGERSTOWN, Md.—Dynamark Security Centers has named The Systems Depot, headquartered in Hickory, N.C., as the authorized distribution partner for the Dynamark Dealer Program, according to a company statement.