Subscribe to RSS - ADT

ADT

Carter Brothers to build new security business with new partner

After selling its fire business to Tyco, Carter looks to collaborate with a cableco or telecom
 - 
10/31/2012

ATLANTA—Now that he’s sold his fire business to Tyco, John Carter, president of Carter Brothers, plans to partner with a large company to provide security services on a national basis.

Digital Security by ADT launches Identity Protection nationwide

 - 
09/12/2018

BOCA RATON, Fla.—ADT recently announced Digital Security by ADT, a cybersecurity service that will offer peace of mind at home and on-the-go by helping protect a customer’s personal identity, digital data, home network and financial information, and is backed by live operators 24/7.

ADT announces senior leadership succession plan

 - 
Tuesday, September 4, 2018

ADT announced today that Jim DeVries, currently president of ADT, will be promoted to chief executive officer to succeed Tim Whall, who will be retiring on Nov. 30, 2018 after a decades-long career in the security industry.

“I am honored to have the opportunity to lead this talented team as we continue to drive operational excellence with the customer as our true north,” Jim DeVries said in the announcement. “Together, we will execute our strategies to innovate the customer experience, enhance our service capabilities, and deliver value for all stakeholders. ADT, including our dealer partners, has an exciting future ahead and I am energized by the opportunity to further establish the Company as an innovative leader. I look forward to working closely with Tim to ensure a seamless transition.”

DeVries will be appointed to the company’s board of directors following the transition, and Whall will remain on the company’s board and serve as an advisor to the Company.

“The Company has strengthened its core operations and is successfully executing on its strategy, and both the Board and I believe that now is the right time to initiate this transition of leadership responsibilities,” Whall said in the announcement. “Jim DeVries has led many of the Company’s recent operational and strategic improvements as Chief Operating Officer and President, making him well-positioned to succeed me as Chief Executive Officer. Today the fundamentals of our business are strong and I am confident that under the leadership of Jim and the current management team, ADT will continue to perform and deliver on its long-term growth plans.”

“As President, Jim has demonstrated his deep understanding of the dynamics of our business and what it takes to win in the marketplace,” Marc Becker, chairman of the ADT board of directors stated in a prepared statement. “Leveraging his strengths, including developing strategic partnerships, Jim is well suited to lead the Company’s efforts to drive innovation, expand market share and create shareholder value. The Board expects the transition to be seamless and efficient, and with a world-class leadership team in place we will continue to build on our efforts to grow the business in a disciplined manner.”

He continued, “On behalf of the Board and the Company, I want to thank Tim for his many contributions to ADT. Tim is a thirty-year pioneer in the security alarm sector, and over the past two years, has led the effective transformation of ADT operationally and allowed the Company to deliver an enhanced customer experience through faster service delivery and higher quality customer care, while reducing costs and customer attrition. Through this laser focus on customer service and retention, as well as a more disciplined and robust customer acquisition strategy, Tim and the ADT team have positioned the business for continued strength and value creation.”

DeVries, who joined ADT as chief operating officer in May 2016, has served as President since September 2017. Prior to joining ADT, he held senior leadership roles at leading companies in the insurance, financial services and telecommunications industries, including most recently as executive vice president for Allstate Brand Operations.
 

ADT adds another commercial integrator

 - 
08/22/2018

BOCA RATON, Fla.—ADT recently announced the completed acquisition of Access Systems Integration, a regional systems integrator based in Eatontown, N.J.

ADT names new CMO

 - 
Wednesday, August 1, 2018

ADT announced that former Amazon and Chewy.com executive, Jochen Koedijk, has joined the company as its chief marketing officer.

Reporting directly to ADT president Jim DeVries, Koedijk will be responsible for delivering digital and brand marketing strategies and initiatives that drive profitable business growth.
 
“Customer retention and lead-generation is significantly driven by digital engagement, and Jochen’s leadership experience with world-class organizations such as Amazon, Chewy, and Electronic Arts is an immediate asset to our organization,” DeVries said in the announcement. “Jochen is a marketing innovator, and we’re excited for him to build upon the ADT brand for our next generation of customers.”

Koedijk joins ADT from Chewy.com where he served as the vice president, marketing Previous to Chewy.com, Jochen held roles at Amazon and Electronic Arts. During his time at Amazon, he led worldwide Social Media and New Channel Advertising, overseeing a cross-functional team of more than 70 people and achieving triple digit year-over-year growth. As a member of Electronic Arts’ digital business unit leadership team, Jochen led in-house global performance marketing operations for the company’s Console, PC, and Mobile games business lines.

“Given the tremendous innovation in the home security and automation space, I couldn’t think of a better time to join ADT, North America’s most recognizable security leader,” Koedijk said in a prepared statement. “I look forward to collaborating with my colleagues to continue providing world-class customer service and scaling our business through new and disruptive channels.”

Koedijk holds his degrees in business administration and social sciences from the VU University in Amsterdam, NL.

Jamie Haenggi, who has been overseeing the marketing function as part of her responsibilities, will become the company’s chief customer officer. Customer strategy and retention remains the single most important part of the business, and Haenggi’s experience will be central to enhancing customer engagement, ADT said.

“Jamie is one of our most versatile executives,” DeVries said. “Her passion for the customer, strategic approach and vision for customer experience is instrumental to improving customer retention, maintaining best-in-class customer service and designing a roadmap for further customer engagement and growth.”

“We have made tremendous strides in our customer experience over the past two years,” Haenggi said in the press release. “I’m excited to lead the company’s efforts to further design and execute the customer strategy to deliver greater value, retention and an experience that continues to differentiate ADT in the marketplace.”

ADT, a provider of security and automation solutions in the United States and Canada for homes and businesses based in Boca Raton, Fla., employs approximately 17,500 people throughout North America.
 

ADT to be security provider for national retailer Tuesday Morning

 - 
06/06/2018

BOCA RATON, Fla.—ADT this week announced that, in addition to being the exclusive provider of security solutions for Tuesday Morning, it has now entered into a chainwide agreement for an extended service plan that includes maintenance for all security solutions.

BBB teams with security industry to fight fraud

Louisiana State Fire Marshal leads news conference on stopping deceptive sales practices
 - 
05/23/2018

BATON ROUGE, La.—As one of the leading states for deceptive sales practices, Louisiana consumers will be targets of deceptive doorknockers this summer who con them into switching their alarm service.

ADT partners with Cofense to bolster cyber protection

 - 
05/23/2018

BOCA RATON, Fla. and LEESBURG, Va.—ADT and Cofense, a provider of human-driven phishing defense solutions worldwide, announced a partnership to offer phishing detection and response to ADT customers.

I-View Now announces new service

 - 
Wednesday, May 16, 2018

I-View Now recently announced the launch of a new service: Police Alarm Portal. The process is powered by I-View Now’s Software as a Service Video Verification platform, and will send video directly to authorized emergency responders through the ASAP to PSAP program. Additionally, I-View Now will provide the service to law enforcement free of charge.

In the announcement, I-View Now said that Police Alarm Portal helps the entire electronic security industry by improving the path of communications flow from end users to the monitoring station and then to law enforcement. “It allows for a faster and safer response to alarms by authorized emergency responders, increases the value of the alarm provider's monitoring service, and improves customer retention,” the company said.

The new service will provide better information and collaboration to help keep communities safer, according to I-View Now.

"We're thrilled to be offering this revolutionary and patented service at no cost to law enforcement,” Larry Folsom, president of I-View Now, said in the announcement. “When an alarm goes off, you don’t always know what you’ll find. Using video verification with the Police Alarm Portal changes that unknown factor. Authorized emergency responders will have real-time information about what’s happening at the protected premises through live video and video clips. Police officers can respond appropriately and more safely to a verified alarm event.”

Police Alarm Portal is being tested at 911 Communications Centers across the nation, including in Richmond, Virginia, the first city to go live with ASAP to PSAP.

"The City of Richmond is honored to have been chosen to participate in a pilot of Police Alarm Portal with I-View Now,” Bill Hobgood, systems developer lead for City of Richmond, Department of Information Technology Public Safety Team, and recognized ASAP subject matter expert, said in a prepared statement. “The delivery of video sent via the Automated Secure Alarm Protocol (ASAP) program sent by an alarm monitoring company when suspicious circumstances are present, is a value added for public safety. The video will enable dispatch staff in the emergency communications center as well as responding officers to easily navigate to the same video witnessed by the alarm operator adding another tool in the interest of officer safety and suspect apprehension."

“ADT is a founding member of the ASAP system, and also the nation’s largest user,” Don Young, ADT’s chief information officer, said in the announcement. “As our nationwide deployment of Video Verification with I-View Now is complete, making that same video content accessible to law enforcement is a natural extension of the services we currently provide our customers. ASAP is the premier standard for sending life safety information to PSAPs, and ADT is excited to further enhance our outstanding partnership with public safety officials.”

ADT growing its commercial business

Company’s Owners Club brings top integrator talent together to lead the charge
 - 
05/15/2018

BOCA RATON, Fla.—ADT is making some noise in the commercial space, where it is now doing approximately a billion dollars in business in comparison to the company’s multi-billion-dollar residential security business it has become synonymous with.

Pages