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Carter Brothers to build new security business with new partner

After selling its fire business to Tyco, Carter looks to collaborate with a cableco or telecom
 - 
10/31/2012

ATLANTA—Now that he’s sold his fire business to Tyco, John Carter, president of Carter Brothers, plans to partner with a large company to provide security services on a national basis.

Samsung unveils ADT-monitored DIY home security, automation system

Product will be available exclusively at Best Buy
 - 
10/05/2017

RIDGEFIELD PARK, N.J. and BOCA RATON, Fla.—Samsung and ADT together announced a new professionally monitored, self-installed life safety solution powered by the Samsung SmartThings platform.

Integrators '20 under 40' 2017—Ryan Fritts

 - 
10/04/2017

Ryan Fritts, 36

VP of technology and product security, ADT

Boca Raton, Fla.

ADT names Jim DeVries as president

DeVries joined ADT in May 2016 from Allstate
 - 
09/13/2017

BOCA RATON, Fla.—ADT recently announced that Jim DeVries, the company’s COO, will be promoted to the role of president; DeVries told Security Systems News that it is a newly created position at ADT.

New California bill protects alarm companies from false alarm fines

 - 
08/23/2017

MARINA DEL REY, Calif.—California Gov. Jerry Brown on July 31 signed AB 1616 by Assemblyman Adrin Nazarian into law, bringing false alarm fines to the alarm permit holders, not alarm companies, unless the alarm company is responsible.

ADT makes commercial purchase

The national company acquired Portland, Ore.-based Protec
 - 
08/09/2017

BOCA RATON, Fla.—ADT today announced it purchased substantially all the assets and business of Protec Inc., a commercial security system integrator based in the Pacific Northwest.

ADT settles with three security companies for $5.5m in deceptive sales lawsuits

 - 
08/02/2017

BOCA RATON, Fla.—ADT on July 28 announced settlements with Alder, its owner, Adam Schanz, and two MONI dealers—Alliance Security and Capital Connect—as part of lawsuits against those three companies and Schanz alleging the use of deceptive sales practices to mislead ADT customers.

How I Use My System: Jeff Likosar

 - 
07/13/2017

Jeff Likosar, ADT’s CFO, entered his role—and the industry—last October. Previously he worked in a variety of industries, including industrial manufacturing and technology spaces. Likosar talked with Security Systems News in early July about his security system. Specifically, he likes the ability to access his system from the ADT Pulse app on his phone.

Industry associations warn against deceptive sales practices

Presentation seems timely ahead of the summer sales season
 - 
05/10/2017

SACRAMENTO, Calif.—The Better Business Bureau, the Electronic Security Association, The Monitoring Association, and ADT—as well as targets and victims of deceptive sales practices—gathered here on May 9 to discuss the harm these sales techniques do to customers as well as the industry.

FillQuick expands integrations

 - 
Wednesday, February 8, 2017

EDMONTON, Canada—FillQuick, a CRM company that has worked with MONI, UCC and AvantGuard, will now be integrated with ADT’s API.

FillQuick has “done a fantastic job in developing a customer relationship management tool that will allow our dealers to run their businesses more efficiently and more effectively,” Clay Fearrington, senior director of strategic initiatives, business architecture & dealer development at ADT, told Security Systems News.

“In the past, a dealer would have a CRM, but didn’t have the connection into the ADT systems,” Fearrington continued. “The big benefit here is it’s reducing keystrokes.”

ADT is also working to integrate other CRMs into its API, such as Engarde and SecurityTrax. ADT dealers specifically requested an integration with FillQuick, which led to the companies’ collaboration, Fearrington said.

Since FillQuick’s last wave of announcements in 2016, FillQuick has added several new features to the software, including auto-generating account numbers for installation and connection to central stations, expanded reporting features of its software and uploading features for proposals or images in a range of different formats. “Sales reps, they write proposals and take a picture, and attach it to a lead. So, if they ever come back to that lead, they can take a look at what they offered to that customer,” Paul Shakuri, FillQuick's founder said.

“Another big feature update was notifications for users within the software when statuses change on accounts, such as [when] an account gets installed, an account gets cancelled [or] an account gets paid on,” he said, adding that this now brings this information to salespeople.

Shakuri said that the company has a high rate, close to 95 percent, of converting companies that demo the software into customers. “[A] huge percentage of people who were not joining was because we were not integrated with ADT,” Shakuri said.

The company is currently working on new communication capabilities in the software between a dealer and its sub-dealers. “We’re looking to have it complete within quarter one [2017],” Shakuri said.

What else is on FillQuick’s agenda for 2017? “Our sights are set on integrating with a couple more central stations,” Shakuri said. FillQuick will also focus on data and dealer feedback to further improve the software.

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