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ADT expands monitoring with Canopy

Program is available for non-ADT customers
 - 
01/13/2016

LAS VEGAS—ADT announced its new Canopy service at CES, which brings the company’s professional monitoring capabilities into devices from LG, Honeywell, Samsung, and others.

ADT wins first round against Capital Connect

Gets prelim injunction against Monitronics dealer
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12/02/2015

BOCA RATON, Fla.—A U.S. District Court granted ADT’s request for a preliminary injunction against Capital Connect, a Monitronics alarm dealer, barring the company and its sales force from allegedly making false claims to ADT customers. The next step will be to take the case to trial, David Bleisch, ADT general counsel, told Security Systems News.

Integrators '20 under 40' 2015—Holly Borgmann

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10/13/2015

Holly Borgmann, 39
Director, government affairs, ADT
Boca Raton, Fla.

Vivint latest big player to go ASAP

Company hopes to encourage more PSAPs
 - 
10/07/2015

PROVO, Utah—Vivint in late September started planning its ASAP to PSAP adoption.

ADT goes live with ASAP

Other large nationals expected to follow suit
 - 
08/26/2015

BOCA RATON, Fla.—ADT has joined the ASAP to PSAP program, which will cause a positive chain reaction for the program, increasing its prevalence nationwide, according to Jay Hauhn, CSAA executive director.

Deceptive sales practices knocked at ESX

Solicited Baltimore residents share their stories
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07/13/2015

BALTIMORE—Diane Pruitt, a resident here, recently had two young men knock on her door, lie to her about her security system and which company they were from, and persistently tried to sell her a different system.

Hear it from this Millennial

 - 
Wednesday, July 8, 2015

More and more I’m hearing about the “Millennials;” those born between 1980 and 2000. I fit squarely in that range.

Millennials seem to be the target audience for home automation, some have noted them as the more “technological-savvy” generation. Now, the Millennials are entering the job market. At this year’s ESX I heard UCC’s Mike Lamb, and ADT’s Stephen Smith, share their observations on training this younger generation.  

During Lamb and Smith’s ESX Panel, “Training for Central Station Operators,” I was—as a Millenial—quite alert, asking myself how each technique or perspective applied to me.  

There were quite a few points that I could agree with and—imagining myself in the shoes of a prospective central station operator—would see a lot of value in. Though, there were other points where I differed in opinion.

Lamb said that Millenials like understanding the value in their work. That is certainly something I could agree with, and I don’t think Millenials are the only ones who could benefit from better grasping the value behind what they do.

Also, he had a point that, when given a task, Millenials might be more prone to ask “Why?” This isn’t a sign of disrespect, he said, but instead looking for more understanding.

I definitely agree with that. Approaching a task, I find it very useful to understand where my role or any action plays into the larger plan.

Lamb pointed out that Generation Y is the age of “participation trophies,” which, unfortunately, I can’t disagree with. Lamb had a point that this constant recognition given to many individuals in Generation Y is something to notice and enable in your central station employees; that they like to be recognized if and when they are doing things right. I can see how a little positive reinforcement would encourage confidence in a new employee. Though, I personally wouldn’t want to see this overdone, certainly not to the levels of participation trophies.

Lamb also had a point that younger generations occasionally struggle with professionalism, specifically in writing. An example he gave was with “twitter speak,” using “u” instead of “you,” “r” in place of “are” and so forth. This surprised me the most. Perhaps it is my writing experience separating me from the Generation Y pool of potential operators, but I have always found a professional writing style to be imperative. Lamb, and some of the attendees, said this is a problem of the generation.

UCC, ADT talk on training Millennials

ESX panel focuses on new central station operators
 - 
07/08/2015

BALTIMORE—Underlining the important work that central station operators do is key when training Millennials who are now entering the workforce and the security industry, according to panelists at ESX.

ADT’s new partnerships ‘push the boundary’

LG, Nest give ADT broader reach
 - 
06/03/2015

BOCA RATON, Fla.—ADT’s recent partnership with LG Electronics and Google’s Nest is the company’s means to “push the boundary” between residential security and home automation with the goal of extending “protection and security to as many people as we can,” according to ADT chief innovation officer Arthur Orduña.

Five Questions: Jeff Auman

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05/28/2015

Jeff Auman is vice president of residential sales for ADT. Before joining the company last November he held a number of leadership positions at Sprint, most recently as vice president, product operations.

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