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Morgan Hertel

Central Monitoring Operators: training, empathy and thinking really fast

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08/30/2017

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what’s going to happen from one minute to the next, or talking people through crises, real and perceived, or getting information fast and accurate while determining whether lives are at stake.

TechSec 2017 Panel: Monitoring the next tech

Key figures in the monitoring industry present on technological trends
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03/15/2017

DELRAY BEACH, Fla.—The hot topics in the industry—drones and robotics, cybersecurity, the Internet of Things, big data and data mining—all impact monitoring centers, as well as integrators and end users.

The challenge of hiring

Visibility, having the right offering for applicants can be key
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02/16/2017

YARMOUTH, Maine—Many companies, of all sizes in the industry, face the difficulty of finding the most qualified and best fitting candidates to join their team. Security Systems News talked with a few of these companies to hear what the applicant pool looks like, what they look for in new hires and how they bring in the best talent.

CSAA looks for experts to form new tech standards

New standards apply to monitoring centers, PSAPs, manufacturers
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08/03/2016

VIENNA, Va.—CSAA is looking for subject matter experts on a variety of up and coming technologies to join its new Emerging Technologies Committee—a division of its Standards Committee—to help form new standards.

Morgan Hertel to focus on tech and trends in new role at Rapid Response

Communications pathways will be ongoing challenge for security industry
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05/18/2016

SYRACUSE, N.Y.—In his new role as Rapid Response Monitoring VP of technology and innovation, industry veteran Morgan Hertel intends to help Rapid leverage new and emerging technology in the monitoring space.

RFI goes with Rapid Response

Wilson: Rapid has agility and has tech resources to serve ‘integrator of future’
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03/09/2016

SAN JOSE, Calif.—To provide more customized services to its clients, RFI Communications and Security Systems plans to close its internal monitoring station and outsource its monitoring to Rapid Response.

Central station transformation

The IoT is pushing central monitoring stations to become more sophisticated. It requires significant investment in technology, development and staff to stay competitive
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07/15/2015

DELRAY BEACH, Fla.—The Internet of Things culture, where everything is connected, is changing the way people interact and the way business is transacted.

Centrals get social

Social media on the rise for many reasons
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07/30/2014

Social media may not be a major revenue generator at this point, but third-party monitoring stations are making more use of popular social media sites to reinforce traditional sales and marketing efforts, according to a group of executives from five well known third-party monitoring companies who spoke to Security Systems News for this report.

Monitoring in the IP age

Panelists at ESX discuss how central stations need to evolve to prosper in the age of IP signals
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07/09/2014

NASHVILLE, Tenn.—Good advice on running a central station was in no short supply at ESX. The show’s entire lineup of monitoring track seminars covered virtually every aspect of what it takes to thrive as a central station in 2014 and beyond.

Rapid Response to do $11.3m expansion, add 70 jobs

Meanwhile, on the West Coast, Rapid is wrapping up construction of its second monitoring center
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10/23/2013

SYRACUSE, N.Y.—Rapid Response Monitoring will begin an $11.3 million construction project next summer that will add 22,000-square-foot of space to its headquarters here, Morgan Hertel, VP of operations at Rapid, told Security Systems News.

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