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Dealers find new way to connect with customers

Alarm.com’s Customer Connections is designed to create loyalty and upsell opportunities
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05/18/2016

YARMOUTH, Maine—SMS Security Systems’ Scott Stellfox and Kevin Buckland of True Steel Security say Alarm.com’s Customer Connections is a great way to keep in touch with customers, upsell and lower attrition.

The resi buzz at ISC West

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Wednesday, April 13, 2016

At this year’s ISC West, the big theme on the residential side was the connected home, and all of the possibilities now available to dealers who are looking to provide interactive services, including some DIY options, to the homeowner.

The DMP Owners Forum, a daylong training event for dealers, included the introduction of new products and services tailored to help dealers take advantage of the connected home and DIY.

The smart-home theme continued on the ISC West show floor, as I visited residential smart home providers including Icontrol One, Alarm.com, Qolsys, 2GIG and Honeywell Security & Fire—the biggest booth at ISC West 2016 this year.

As you will see in my ISC West Roundup, many of these companies unveiled new technology, and outlined the increased support and options now available for dealers looking to provide these options to their customers.
 
After the show, I caught up with David Paja, president, Honeywell Security & Fire, to see if he was hearing the same kind of buzz at this year’s show. 

“For us it was probably one of the busiest shows in the past few years,” Paja said. “ISC West was very exciting for us this year as there is a lot going on in the industry right now, and I had a lot of discussions about connected homes, connected buildings, and new technology and software development in those areas.”

At the booth, Paja said the company was excited to launch its Lyric Security offering, which he said he has been talking about for over a year, but is now officially in production. “We are bringing together with Lyric our connected home offering across Honeywell, which is a family of products that cover security, safety and comfort (energy management and thermostats, for example), and the response from the marketplace has been phenomenal and the orders that we are booking are more than we anticipated.”

Paja also noted that two recent company acquisitions—RSI and Xtralis—are helping to expand Honeywell’s offerings and position in 2016.

“Everything is going visual—that is what we believe in the industry,” said Paja. “Historically, alarm notifications were enough, but with visual video verification we are seeing a strong demand from end users, as well as law enforcement in an effort to manage and reduce the cost of false alarms, as well as for central monitoring stations. This big push toward visualizing the alarms and the events is a long-term trend in our view, and RSI has a unique and leading position in terms of video verification solutions, one that we did not have in the U.S.”

As these residential-focused companies reposition themselves to stay at the forefront of trends in the industry, dealers will be able to change with the times as well, and not let new technology pass them by.

 

Alarm.com opens new global HQ facility

Added space and technology expands dealer-training capability
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03/30/2016

WASHINGTON—Alarm.com officially opened its new global headquarters here in March, bringing the entire company under one roof and expanding its dealer-training capability.

CRM designed by dealers for dealers attracts major players

FillQuick emphasizes ease of information for dealers
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03/23/2016

EDMONTON, Canada—Designed by a former ADT dealer and developed specifically for security companies, FillQuick is a new CRM software company that is attracting some big name customers, like UCC, AvantGuard and, most recently, Monitronics.

Resi security industry preps for ISC West

New technology, meeting vendors tops ‘to-do’ lists
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03/16/2016

YARMOUTH, Maine—With ISC West right around the corner, Security Systems News asked some leading players on the residential security side to share their game plans for this year’s show at the Sands Expo in Las Vegas, April 5-8.

Monitronics prefers Alarm.com

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Wednesday, January 20, 2016

Alarm.com will continue to be the preferred supplier of smart home technology for Monitronics and its dealers, Alarm.com announced today.

“We are committed to giving our customers and dealers the best technology options available and our renewed partnership with Alarm.com positions us to continue to capitalize on the rapidly growing smart home and home automation services category,” Bruce Mungiguerra, SVP of Operations for Monitronics, said in a prepared statement.

“Alarm.com’s partner services are also key to efficiently supporting and managing accounts across our dealer programs, and help deliver the exceptional customer experience that is so important to our business,” Mungiguerra said in the release.

Alarm.com’s Partner Services Platform offers customer acquisition programs, streamlined installation apps, remote troubleshooting and support capability, and business advice.

Steve Trundle, Alarm.com’s president and CEO, said in the statement, “We place great value on our long-term strategic partnership with Monitronics and we are excited to reaffirm our commitment going forward so that we can each provide great services to the leading independent security dealers in North America.”

Panel: Biz can learn lessons from smart home tech

It should be easy to enter commercial market, they say
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12/15/2015

FOSTER CITY, Calif.—Smart home technology can and should bleed over into commercial market, especially for small business, according to three platform providers who spoke at the Cloud+ conference, held here.

Alarm.com enhances Smart Solution to protect homes from water damage

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10/16/2015

VIENNA, Va.—Alarm.com has expanded its Smart Home Security solutions with a Water solution. A combination of sensors, devices and Alarm.com cloud services will detect water leaks, alert homeowners and proactively respond to minimize damage.

Icontrol says it is victor in patent fight with Alarm.com

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Wednesday, September 30, 2015

Icontrol Networks says it has won its patent fight with Alarm.com. Alarm.com says the solution to the "fight" was the result of a settlement with icontrol dated Jan. 1, 2014.  

In the latest activity, the Patent Trial and Appeal Board of the U.S. Patent and Trademark Office this month canceled claims to Alarm.com’s claims to a patent about the use of a mobile app in smart home systems, saying the system was developed instead by icontrol.

Icontrol has been issued a new patent, covering methods and systems for interacting and synchronizing with home security and automation systems using mobile applications, according to icontrol.

“Recognition of icontrol as the inventor of this key mobile application technology for home control is a testament to the strength of our intellectual property, “ Richard Mosher, icontol’s general counsel, said in a prepared statement. “Early investments in developing our intellectual property portfolio have resulted in some of the earliest patent awards for cloud- and mobile-connected home solutions.”

The new icontol patent defines the mechanisms needed to deliver a mobile application that synchronizes with a premise security system, presents security system state information to the user and enables the user to in some way control the system.

“We focused on delivering home automation and remote control for mobile and cloud long before they were technology buzzwords, and we’re happy to see the USPTO recognizes our early leadership,” Bob Hagerty, icontrol CEO said in the statement.

Icontrol, contacted by Security Systems News, declined to comment further on the ruling beyond its prepared statement.

Alarm.com announced in 2014 that it had and settled and dismissed all patent infringement lawsuits between the two companies, including litigation involving Telular Corp. and FrontPoint Security.

"As part of the agreement, Alarm.com and iControl each retain all ownership and rights to their respective patents and have also expanded their respective portfolios of licensed intellectual property via certain cross-licensing agreements. The patents included in the cross-license agreement represent some of the earliest, seminal intellectual property for Connected Home technology today. The respective CEOs of each company commented that they were pleased to reach resolution around these serious intellectual property matters and each company is looking forward to refocusing on its customer’s deployments," Alarm.com said in the prepared statement. 

Alarm.com declined to comment further.

 

 

 

Alarm.com's commercial move solidifying

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Wednesday, August 5, 2015

Alarm.com, the interactive services platform provider, made its first foray into the commercial market, with the purchase, earlier this year of Secure-i. Here's that story.

Its recent integration with Tyco Security Products marks another move for the interactive services platform provider into the small-to-medium commercial market.

Tyco is integrating its PowerSeries Neo platform with Alarm.com’s cloud-based services (interactive security, intelligent automation, video monitoring and energy management solutions). This, Tyco said, gives dealers the opportunity to offer small-to-medium commercial customers "simple and scalable" interactive services.

PowerSeries Neo "combines the flexibility of a modular, hardwired system with the simplicity of a wide range of compatible wireless devices," Tyco said. This platform uses PowerG wireless intrusion capabilities for a hybrid intrusion system. PowerSeries Neo features built-in Z-Wave capabilities through CDMA and HSPA (3G) communicators.

“We’re excited to bring the next generation of smart technology to the commercial space with the PowerSeries Neo powered by Alarm.com,” Dan Kerzner, chief product officer, Alarm.com, said in a prepared statement.

“We have seen smart home technology dramatically improve the safety and efficiency of homes and create more value for our dealer partners, and we believe there are significant opportunities in the commercial market to help business owners manage their locations, secure their properties and make them more efficient.”

Tim Myers, director of product management, Intrusion, Tyco Security Products said in a prepared statement that “The integration of PowerSeries Neo and Alarm.com uniquely anticipates the future needs of the connected environment, whether a residence or a multi-tenant commercial property, and provides infinite opportunities to maximize the system."

What do you know—We will be talking about this very development at Cloud+, SSN's new conference focused entirely on cloud-based technology. Here's a story about the conference and here's a link to the website.
 

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