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Alarm.com: ‘Reduce Your Use’ will help increase RMR

Company says new partnership with utility will save customers money and drive demand for ‘smart’ thermostats and security systems
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09/26/2012

VIENNA, Va.—Alarm.com has found a new way to tap into consumers’ growing interest in saving energy: It is partnering with a California utility in a program that gives Alarm.com customers extra savings on their utility bills if they cut energy usage during peak demand times.

‘Make sure mobile is part of the solution you offer’

Industry experts say mobile apps must be part of a successful security business today
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09/07/2012

A smart revolution quietly occurred this year—one that’s dramatically changing the security industry.

As of February, a Nielsen report showed, about half of all Americans with mobile phones—49.7 percent—now own smartphones. And the number of smartphone owners is rapidly growing.

Pinnacle corralling customers with geofences

The summer model company believes new Geo-Services technology could make customers 'stickier'
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08/01/2012

OREM, Utah—Pinnacle Security believes geofences could help keep its customers from straying.

The leading summer-sales-model home company, based here, recently announced the launch of Alarm.com’s Geo-Services technology. With the free service, customers can set geofences, which are perimeters around locations, using an iPhone or Android device. When they leave or enter the geofenced area with the hand-held device, they get automatic reminders sent to the device to remind them to arm or disarm their system.

Interactive services provider gets $136m

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Thursday, July 26, 2012

First, Alarm.com recently announced a milestone—that it has more than 1 million subscribers. Now the 12-year-old Vienna, Va.-based provider of interactive security services has announced that it has $136 million in new funding, made by a leading provider of capital to growth-stage technology companies.

The company says the investment from Technology Crossover Ventures (TCV) will enable Alarm.com to continue to develop new products.

Here’s more from the news release Alarm.com issued today:
 

The investment will allow Alarm.com to continue to focus on developing and delivering the most innovative products in the market. TCV General Partner Tim McAdam will join Alarm.com’s Board of Directors along with the existing investor ABS Capital Partners.

“Alarm.com is pleased to welcome TCV as a new partner in the business and we are thrilled to have Tim joining our Board of Directors”, said Steve Trundle, CEO of Alarm.com. “TCV’s well established track record of growth investments in software and technology companies will be a strategic asset for us. We look forward to continued focus on developing new and innovative products and growing our business.”
“Alarm.com’s best of breed software services and device management platform has established the company as the premier solution provider of interactive security services,” said TCV General Partner Tim McAdam. “We are excited to work with Alarm.com to continue its growth and build on its track record of innovation.”

Alarm.com, founded in 2000, is the industry leading technology provider of interactive security, automation and energy management solutions. Through its proven technology platform and advanced wireless, mobile and web-based solutions, Alarm.com helps protect and empower over a million residential and commercial customers throughout North America. Alarm.com delivers interactive security, video monitoring, home automation and energy management to users exclusively through a network of thousands of licensed and authorized Dealer Partners. For more information, visit the company's website at www.alarm.com.

I've reached out to the company to learn more about what this new capital will mean for Alarm.com and its dealer partners. Stay tuned to our site.

Alarm.com announces milestone

 - 
Friday, June 29, 2012

In its early years, Alarm.com had so few customers that it used to ring a bell in the office every time one signed up, in order to get employees motivated, Steve Trundle, company president and CEO, said this week at the ESX show in Nashville.

But now the 12-year-old Vienna, Va.-based provider of interactive security services has far too many active subscribers to announce each one individually. So the company held a party at the show so Trundle could announce just how many: more than 1 million as of this past April.

He said at the show that the figure is a milestone not just because it’s so large, but because it shows mainstream consumer adoption of interactive services.

Here’s more from a news release the company sent out yesterday about the subscriber milestone:
 

This represents over 1 million properties and millions of individual users protected and empowered by Alarm.com and its Partners. The Alarm.com Partner community has grown its user base significantly year-over-year through a dedication to innovative technology that improves the security and overall user experience for its customers.

This milestone signifies the mass market adoption of interactive services. The consumer expectation of a security system has evolved and Alarm.com and its Partners have led the way with industry leading technology and services that meet the new customer demands.

Alarm.com has helped to revolutionize the way people interact with their homes and businesses by enabling interactive security, energy management, video monitoring and home automation. The vast majority of Alarm.com subscribers are on Interactive Services accounts and are deeply engaged with their security solution. With such large scale adoption, interactive services have expanded the purpose of what was traditionally only an intrusion security solution and become an everyday part of users' lives.

"Our recent report projects that US revenues for smart home systems and services will hit $7.6 billion this year, driven in part by consumers' desire for enhanced security and control systems with mobile apps, self-controlled lights, thermostats, locks and cameras such as those offered by Alarm.com," said Bill Ablondi, Director of Smart Home Strategies at research firm Strategy Analytics. "Alarm.com has shown a consistent ability over the past several years to anticipate market trends -- and then develop products and services enabling dealers to meet the evolving needs of their customers."

Over twelve years ago the company created the first completely wireless web-enabled interactive security services and has continued to drive innovation and deliver industry firsts year after year. The company's one-millionth subscriber comes on the tail of recent key announcements including its launch of image sensor services, location-based services, a partnership with Verizon Wireless, and the release of its native iPad app and native Windows mobile app to expand its full suite of mobile integration.

Showdown at the cableco corral? ESX has ammo

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Wednesday, June 20, 2012

The big, bad cable giants and telecoms are riding into town, aiming to steal your horses and accounts and whatever else they can toss a lasso around. Everyone knew the day was coming, but now that it’s here, are you prepared to hold your ground? Do you really have what it takes to compete, or will you forever be at the mercy of the black hats?

Rest assured there’s hope, and you can tap into it at ESX. A number of sessions are planned to help alarm companies deal with this new landscape by staying technologically savvy and by offering what has long been seen as the silver bullet for the industry: superior customer service.

At the ESA Industry Luncheon and Annual Meeting on June 28, Kristen Simmons, managing partner at Lightswitch and former VP of marketing for Mazda North America, will share her expertise about what it takes to earn customers and turn them into advocates for your business. Simmons led Mazda’s “Zoom Zoom” ad campaign and also founded LiveSmart Security, a boutique provider of home security services.

“Over the next five to 10 years, one factor will become ever more critical to the success of manufacturers, security integrators and monitoring companies alike: the customer experience,” Simmons said in an ESX news release. “New technology and integrated approaches have enabled a far more captivating experience for security customers than the traditional ‘detect and respond’ model. Leveraging these capabilities will be an enormous catalyst for customer loyalty, RMR growth and bottom-line profitability.”

On the technology side, at least a dozen sessions are planned at ESX to help attendees take on the telecoms and cablecos. A recent addition to the schedule features Patrick Egan, owner of Lancaster, Pa.-based Security Partners, who will host a series of interviews with industry leaders on how alarm companies can compete with the big boys entering the market. Egan will talk with each executive for about 15 minutes, then open the floor for a 15-minute Q&A.

The sessions are scheduled to run from 1:30 to 6:30 p.m. on June 27 at the Security Partners booth (No. 725) at the Nashville Convention Center. Seating is first come, first served. Executives on board so far include Kirk MacDowell from GE, Lance Dean from 2GIG, Gordon Hope from Honeywell, and Jay Kenny from Alarm.com.

“With all the buzz in the marketplace, we think this is going to generate a lot of interest,” said Joseph Mitton, marketing coordinator for Security Partners.

To check out the full list of ESX seminars, go to www.esxweb.com. See you in Nashville …

Security providers early winners in home automation/home security space

But telecoms and cable companies also are ‘in it to win’ and shouldn’t be discounted, an industry analyst says
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05/29/2012

DALLAS—Security providers have a “first mover” advantage in home automation/home security right now, but the big telecoms and cable companies entering the space are serious competitors who may be game-changers in the future, according to a market research company analyst.

Alarm.com: New Smart Schedule smart for dealers

New feature matches home activity to thermostat schedules and makes customers ‘stickier’
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04/02/2012

VIENNA, Va.—Alarm.com has added a new feature to its emPower home automation and energy management platform, one that it says makes homeowners even more invested in their security systems because it allows them to use data the security systems collect to better program their thermostats to save energy and money.

Trendy in Vegas

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Friday, March 30, 2012

ISC West 2012 is now a wrap, the show having ended a few hours ago. Day 3 proved as thought provoking as the first two.

I started out today talking to Rick Robinson, president of Qualified Commercial Electronics Co. (QCECO), a fire and security company in Phoenix, Ariz. in business for 25 years.

Among the things that Robinson, who said his company is a Silent Knight dealer, talked about with me was trends. One trend he said he sees in the industry is that “the technology is consistently getting better and less expensive. I think the products we have available to us now, and that we’re offering to our customers, are selling themselves so to speak because they’re so good compared to the way things were 10 to 15 years ago.”

Robinson’s words seem to me to sum up very well what I was seeing and hearing this past week in Las Vegas. And the show also seemed reflective of other trends.

A case in point is the home energy management trend. Consumers already are demanding ways to manage their use of energy and that demand is expected to grow phenomenally in the next decade, according to a new study.

It was clear at the show that the security industry is already anticipating that demand with a variety of products that help consumers track their energy usage to save money.

Alarm.com, a Vienna, Va.-based technology provider of interactive security solutions is among those doing that through its new Smart Schedule Activity Patterns. The feature helps homeowners optimize their thermostat settings based on data from their security systems.

Alarm.com at the show was also promoting its new location-based services, called Geo-Services.

One of those services, to be released next month, is an arming reminder alert, said Jay Kenny, Alarm.com’s VP of marketing.

He said the service will make use of a homeowner’s GPS device on their mobile phone to determine if they’ve left a “geofence” around their home without arming their system. “If I leave that fence I can get a notification [that says]‘You forgot something on your system,’” Kenny told me.

He said such services all are part of a larger trend.

“The solution is really starting to be bigger than just security, more the management of these critical things in the home, [such as] energy, locks on the door, and two-way video systems,” Kenny told me. “That connected solution is something we’re seeing consumer interest in, and our dealers who are adopting the approach of selling that type of solution are having a lot of success right now.”

Alarm.com: New motion sensor/camera launched

Pinnacle Security beta test shows homeowners like the ‘simple, easy, affordable way’ to look into their homes
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01/25/2012

VIENNA, Va. and OREM, Utah—After a successful six-month beta test, Alarm.com this week announced the general availability of its Image Sensor—a wireless device that combines a motion detector with a built-in still camera, allowing homeowners to view “snapshots” of what’s happening in their homes from their smartphones or other devices.

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