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Internet of things

Customer service and the Internet of Things

Readers say diagnostic tools and IT training for technicians is key to customer satisfaction
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06/18/2014

YARMOUTH, Maine—The Internet of Things phenomenon has left few industries untouched, and security is no exception. While the connected home has opened up a virtually limitless frontier for RMR, it has also spawned new demands for training and customer service that companies would do well to consider if they hope to minimize attrition.

VSaaS market worth about $2.39 billion by 2017

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06/03/2014

DALLAS—The global video surveillance as a service market is expected to reach $2.39 billion by 2017, expanding at a CAGR of 31.5 percent from 2012 to 2017, according to a report from MarketsandMarkets, a market research and consulting firm based here.

Affiliated to unveil mobile app for dealers, technicians

It’s also exploring ways to monitor 'non-traditional devices'
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03/19/2014

UNION, N.J.—At its dealer summit in December, Affiliated Monitoring made clear that it was making a concerted push to develop its mobile aspect. The company is about to take another big step in that direction.