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Rod Coles

Bold releases ManitouNEO

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Wednesday, February 1, 2017

COLORADO SPRINGS, Colo.—ManitouNEO, Bold Technology's latest version of its central station automation platform, is commercially available as of today.

Rod Coles, Bold’s CEO, called ManitouNEO “the first major re-architecture of the software. … This is version two.” Bold Technologies released its first version of Manitou in 2003, 14 years ago, and Coles expects this version to hold up just as long. Bold has about 600 customers using Manitou; the upgrade is free for current Manitou customers.

ManitouNEO will be browser-based, and feature a new user interface. “The reason that we’ve chosen a browser-based application means that its portable,” Coles told Security Systems News. The software can now run Windows, Linux, Mac and even on a phone or tablet, he continued. 

“With ManitouNEO, we can use exactly the same application for dealers as well as central station staff. It’s just permissions based,” Coles said. This makes Bold’s maintenance and dealer support easier, according to Coles.

ManitouNEO is starting out with options for both a new user interface and Manitou’s existing interface. This allows companies and their employees to learn the new interface at their own pace, according to Coles. “We’ve done a lot of work to allow them to have both [user interfaces available], and they can gradually move from one to another.”

Many of NEO’s new features are also available in the previous Windows interface. Previously, Bold had offerings in separate interfaces, such as its GPS-focused BoldTrack. “Now we’ve been able to pull that and other things all into one user interface. It just brings a lot of different parts of our products together,” he said.

Bold, in addition to the new interface, has enhanced its action patterns, which give users specific instructions and information on alarm handling. These action patterns now include more conditional items, Coles noted.

Bold’s cloud-based automation platform, Manitou Cloud Services, will be upgraded to ManitouNEO as well. “This application will work within a central station, just like our existing platform does. But, of course, it’s a natural fit for the cloud,” Coles said. This upgrade should take place in the next few months, he said.

“NEO itself will improve the upgrade process,” according to Coles. “Because it is web-based application, then all we have to do is literally update the server and then all of the work stations are effectively upgraded.”

A new feature coming soon to NEO is a communications center that will allow operators multiple avenues to connect with alarm users at the same time, such as text messaging capabilities while also being on the phone.

Training new employees could become easier, as people are generally familiar with browser-based applications, according to Coles.

Virtual roundtable: Monitoring in the cloud

What are the benefits? Who’s jumping onboard?
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09/07/2016

YARMOUTH, Maine—In the past few years, several providers have introduced monitoring center software that will enable central station infrastructure to sit in the cloud. Proponents of this software say it can reduce the cost of entry for new monitoring stations to start up, bring new capabilities to existing monitoring stations and make it easier for end users to set up proprietary monitoring stations.

Bold Technologies refocuses on existing customers

Chuck Speck, Bold president, resigns
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07/05/2016

COLORADO SPRINGS, Colo.—Bold Technologies’ president Chuck Speck recently left the company to pursue other opportunities. Speck’s departure comes as the company takes a new approach, Bold CEO Rod Coles told Security Systems News.

A Bold move to the cloud

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Wednesday, October 7, 2015

Bold Technologies has launched its new cloud-based automation platform, Manitou Cloud Services, and is working to add 30,000 accounts to it by the end of the year, Rod Coles, Bold’s president and CEO, told Security Systems News.

Designing the service to be UL compliant was the company's top priority, Coles said, and it is currently in the process of attaining that certification.

Coles said the release of Manitou Cloud Services was sooner than he expected and credited a rise in consumers’ confidence in cloud-based systems. “Hosted solutions seem to have a better reliability than individual service because they have so much redundancy.”

“The first installations will be on our existing Manitou platform,” Coles said, but the cloud automation will also be ready to use Manitou Neo, the next version of Bold’s central station automation, to be released in 2016. Coles estimated its release to be around ISC West 2016.

Bold first talked about the service at its annual Users’ Group Conference in early August, Coles said, and now has a couple of clients transitioning.

Bold has experience with hosted services, according to Coles, through similarities with the company’s disaster recovery center—a separate cloud-based center that Bold has been offering for years.

The cloud center will be based in Colorado Springs, Bold’s hometown, because of the area’s small risk for natural disasters and its location between both coasts, the company said.

Manitou Cloud Services can make operations easier for Bold users, according to Coles. “We’re getting to the stage now where people [have] to replace their hardware, every few years. They're also having to employ staff to look databases, to look after operating systems to make sure that these things are running 24/7. All of these [issues] go away when you have a hosted solutions.”

White Rabbit receives patent

System’s ‘User Awareness’ function recognizes customers
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09/09/2015

COLORADO SPRINGS, Colo.—White Rabbit Electronics, the home automation company recently formed by Bold Technology execs, patented  part of its smart home platform—the system’s “User Awareness.” 

ESX 2015: IoT changing lives, industry

Panelist stress need to respond, adapt
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07/01/2015

BALTIMORE—Just as the smartphone has transformed the way people conduct their day-to-day lives, the Internet of Things will, too, said panelists at ESX 2015.

Bold executives launch new company White Rabbit Electronics

New central station technology will power the ‘connected home’
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11/07/2014

COLORADO SPRINGS, Colo.—Bold Technology executives Rod Coles and Chuck Speck today announced that they’ve launched White Rabbit Electronics, a new company that enables a central station to deliver the “connected home.”

Speck named president of Bold Technologies

R&D, new technology partnerships on Speck’s to-do list; company to launch two versions of PBX enterprise product at ISC West
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03/31/2014

COLORADO SPRINGS, Colo.—Bold Technologies, a provider of central station automation software, has promoted Chuck Speck, formerly the VP of the company, to be its new president.

New Bold module monitors Twitter, Facebook

Tracking social media could mean more revenue for central stations, company says
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06/06/2012

COLORADO SPRINGS, Colo.—Bold Technologies is rolling out software that will allow customers to monitor traffic on Twitter and other social media sites, potentially opening the door to a new revenue stream for central stations

Three claims dismissed, but Dice v. Bold continues

Dice attorney says 'meat of the argument' remains in trade case
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01/11/2012

BAY CITY, Mich.—A federal judge has dismissed three claims by Dice Corp. in its trade lawsuit against Bold Technologies, but the move is “just housekeeping” and the legal dispute is far from over, according to an attorney for Dice.

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