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Rod Coles

Virtual roundtable: Monitoring in the cloud

What are the benefits? Who’s jumping onboard?

YARMOUTH, Maine—In the past few years, several providers have introduced monitoring center software that will enable central station infrastructure to sit in the cloud. Proponents of this software say it can reduce the cost of entry for new monitoring stations to start up, bring new capabilities to existing monitoring stations and make it easier for end users to set up proprietary monitoring stations.

Bold Technologies refocuses on existing customers

Chuck Speck, Bold president, resigns

COLORADO SPRINGS, Colo.—Bold Technologies’ president Chuck Speck recently left the company to pursue other opportunities. Speck’s departure comes as the company takes a new approach, Bold CEO Rod Coles told Security Systems News.

A Bold move to the cloud

Wednesday, October 7, 2015

Bold Technologies has launched its new cloud-based automation platform, Manitou Cloud Services, and is working to add 30,000 accounts to it by the end of the year, Rod Coles, Bold’s president and CEO, told Security Systems News.

Designing the service to be UL compliant was the company's top priority, Coles said, and it is currently in the process of attaining that certification.

Coles said the release of Manitou Cloud Services was sooner than he expected and credited a rise in consumers’ confidence in cloud-based systems. “Hosted solutions seem to have a better reliability than individual service because they have so much redundancy.”

“The first installations will be on our existing Manitou platform,” Coles said, but the cloud automation will also be ready to use Manitou Neo, the next version of Bold’s central station automation, to be released in 2016. Coles estimated its release to be around ISC West 2016.

Bold first talked about the service at its annual Users’ Group Conference in early August, Coles said, and now has a couple of clients transitioning.

Bold has experience with hosted services, according to Coles, through similarities with the company’s disaster recovery center—a separate cloud-based center that Bold has been offering for years.

The cloud center will be based in Colorado Springs, Bold’s hometown, because of the area’s small risk for natural disasters and its location between both coasts, the company said.

Manitou Cloud Services can make operations easier for Bold users, according to Coles. “We’re getting to the stage now where people [have] to replace their hardware, every few years. They're also having to employ staff to look databases, to look after operating systems to make sure that these things are running 24/7. All of these [issues] go away when you have a hosted solutions.”

White Rabbit receives patent

System’s ‘User Awareness’ function recognizes customers

COLORADO SPRINGS, Colo.—White Rabbit Electronics, the home automation company recently formed by Bold Technology execs, patented  part of its smart home platform—the system’s “User Awareness.” 

ESX 2015: IoT changing lives, industry

Panelist stress need to respond, adapt

BALTIMORE—Just as the smartphone has transformed the way people conduct their day-to-day lives, the Internet of Things will, too, said panelists at ESX 2015.

Bold executives launch new company White Rabbit Electronics

New central station technology will power the ‘connected home’

COLORADO SPRINGS, Colo.—Bold Technology executives Rod Coles and Chuck Speck today announced that they’ve launched White Rabbit Electronics, a new company that enables a central station to deliver the “connected home.”

Speck named president of Bold Technologies

R&D, new technology partnerships on Speck’s to-do list; company to launch two versions of PBX enterprise product at ISC West

COLORADO SPRINGS, Colo.—Bold Technologies, a provider of central station automation software, has promoted Chuck Speck, formerly the VP of the company, to be its new president.

New Bold module monitors Twitter, Facebook

Tracking social media could mean more revenue for central stations, company says

COLORADO SPRINGS, Colo.—Bold Technologies is rolling out software that will allow customers to monitor traffic on Twitter and other social media sites, potentially opening the door to a new revenue stream for central stations

Three claims dismissed, but Dice v. Bold continues

Dice attorney says 'meat of the argument' remains in trade case

BAY CITY, Mich.—A federal judge has dismissed three claims by Dice Corp. in its trade lawsuit against Bold Technologies, but the move is “just housekeeping” and the legal dispute is far from over, according to an attorney for Dice.

Bold: DICE filed ‘under-handed’ lawsuit because it’s ‘unable to compete’

Thursday, November 10, 2011

Security Systems News has been writing for a few months about a lawsuit filed by central station automation platform provider DICE Corp. against its competitor Bold Technologies. Michigan-based DICE filed suit against Bold in federal court in August, alleging that Bold unlawfully accessed DICE’s proprietary software with the aid of Amy Condon, a former DICE employee hired by Bold.

In a recent story, I wrote about how the legal dispute ratcheted up in October when DICE filed three additional allegations against Bold in federal court, accusing Bold of copyright infringement and violation of two federal laws.

Now Bold, in a response filed in court this month, not only denies those claims and asked a judge to dismiss the lawsuit, but levels its own charges against DICE. Bold contends in its Nov. 1 filing that “unable to compete with [Bold] in the marketplace, and in a misguided attempt to level the playing field,” DICE “has launched a baseless lawsuit against Bold.”

Also, Bold president Rod Coles is speaking out to publicly to address DICE’s claims and defend itself. Here’s what Coles had to say in a letter posted on the company’s website:

“I have had so many calls of support from customers, vendors and industry colleagues that I felt that it was necessary for Bold to respond to the allegations leveled against it by the Dice Corporation in the recent lawsuit.

Firstly, Bold Technologies Ltd. has built its business for over 30 years, upon a reputation of providing innovative and leading edge products, combined with the best service in the industry. The way we conduct business, our ethics as a company and as individual employees, is paramount. Indeed our mission statement reflects this very belief:

The Mission of Bold Technologies is to partner with our customers to enable them to control, grow, and differentiate their businesses by providing them with products and services, guided by these four prevailing principles:

1.    Provide innovative, future proof, high value solutions that address customer driven needs.

2.    Foster long-term relationships by making every interaction centered on quality.

3.    Maintain the highest ethical standards. Always.

4.    Give back by contributing to both our business and local communities.

Having conducted a detailed internal review of our processes and talked in depth with our staff Bold Technologies Ltd is 100% confident that the charges leveled against it are completely false.  I would like to also add that Amy Condon is an employee of the highest ethics and a consummate professional, and that the allegations leveled at her are also completely false.

In the last seven years, Bold Technologies has become the dominant force in central station automation software, with 50 to 80 new customers per year switching to Manitou from existing platforms.  Bold has attracted new customers and customers from other automation providers, and as a result, we have had to become very good at data conversion, with three full time employees converting and reviewing data from competitors’ systems. Becoming good at something, however, doesn’t involve taking code from legacy software or doing anything illegal – that accusation simply displays a lack of knowledge in the actual process of moving customers to a particular platform. In the case of the Dice Corporation, nineteen of their customers have moved or are in the process of moving to Manitou. In an industry such as ours with a small pool of customers this is a significant blow. The foundation of the law suit is baseless and seems solely driven to slow down the migration of customers away from the Dice platform. It’s an under-handed tactic with no truth to it, and we will treat it through the legal system as such.

We will continue to defend our reputation and to provide the best possible software and service to the industry. Bold values a marketplace where companies raise their standards to compete and produce better and better solutions. It makes us stronger, and most importantly, brings enhanced alternatives to the customers in the industry.  We don’t intend to continue a war of public opinion but hope our 30-year reputation will stand for itself as we work hard to produce the highest standards of product, service and competition.
Rod Coles, President”