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ISC West

Monitronics embraces Wi-Fi for IP alarms

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07/11/2012

DALLAS—Monitronics International has begun accommodating Wi-Fi for IP alarm communications, paving the way for what the company says will be easier installations and lower service costs for customers and dealers.

Brivo Blue, new for dealers

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05/11/2012

BETHESDA, Md.—Brivo Systems has about 300 dealers, but it did not have a formal dealer program until recently. The cloud-based access control provider launched Brivo Blue at ISC West.

NICET training pays off in Wisconsin

Having the certification helps companies qualify for jobs that increasingly are requiring it, one fire company says
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04/25/2012

WAUNAKEE, Wis.—It pays in this state to have NICET training, according to Carter Rierson, president of Best Defense Security & Fire Protection, based here.

Uplink, DMP offering 4G alarm communicators

Companies say upgrade means greater longevity for equipment in the field
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04/20/2012

LAS VEGAS—While asserting that 2G technology is still far from its predicted “sunset,” Uplink and DMP are both rolling out 4G cellular communicators to give alarm dealers the option of upgrading to accommodate new features and to extend the time between equipment swaps.

Mapping CO legislation—and business opportunities

A new interactive map by System Sensor tracks CO laws as they’re enacted state by state, helping dealers identify new markets for the devices
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04/17/2012

ST. CHARLES, Ill.—Dealers and installers: It’s now easier than ever to keep up to date on new carbon-monoxide detector legislation that can lead to increased business, thanks to a revised interactive CO map developed by System Sensor.

Monitoring contract provision can stand in way of sale

If your third-party monitoring center has a right of first refusal on your alarm company, that can impede selling it to anyone else
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04/04/2012

LAS VEGAS—Read the fine print on your contract with your third-party monitoring center. You may find there’s a clause buried in it that says the monitoring center has the right to buy your alarm company before you can sell it to somebody else.

Great finale in Vegas; onward to ESX

 - 
Monday, April 2, 2012

ISC West 2012 is in the books.

As expected, Day Three was a bit quieter than the opening two acts, but there was still plenty of action for those who chose to stay for the duration. Here are a few details from my stops on the final day:

— Don Maden, executive VP for COPS Monitoring, said the company is putting the final cosmetic touches on its new central station in Dallas, with an anticipated opening sometime in May. COPS has also rebranded its COP-A-Link online management tool for dealers as MPower and has added "a whole series of technical improvements to make the customer experience more seamless."

— Uplink VP Michael Gregory provided a rundown of new offerings from his company, including the Uplink 5100 universal broadband alarm communicator. The device is the company's "first broadband solution," enabling a dial-up alarm system to transmit signals and two-way voice over an Internet connection.

— Micro Key Solutions President Victoria Ferro detailed the company's new WebTech app, which gives technicians access to accounts in the field with any Web-enabled device. "It gives techs remote access to tickets, Google directions, signature capture and credit card payments," she said. "It's green, reduces the costs of paper, and provides better customer service by putting information at [techs'] fingertips."

— Wayne Alter, chairman of the board for Dynamark Monitoring, was still meeting-and-greeting during the final two hours of ISC West. Alter, who was joined by Tom Piston, VP of sales and marketing, and Michael Hutcher, VP of product services, said it had been "a great show" for the Hagerstown, Md.-based company.

That sentiment seemed to be echoed across the expanse of the Sands Expo, with many exhibitors predicting better days ahead for the industry as the economy continues to rebound. As the show ended and the booths were broken down, thoughts turned to the next big event on the calendar. For the monitoring industry, that means ESX.

See you in Nashville ...

ISCWest Day 2, some notes

 - 
Friday, March 30, 2012

So much to write about Day 2 at ISC West 2012, but here are some notes from the day:

Stanley held a luncheon reception to introduce the new combined leadership of Stanley CSS and Niscayah. The combined company serves 460,000 customers from 80 North American locations. The team includes: Marty Guay, VP-national accounts and market solutions; Mike Bishop VP-field operations; Pete Straka, VP-human resources; Steve Walker, VP ProtectionNet customer service centers; Damon Kanzler, VP-opeartions support; Joe Richards, VP-infomation technology, Felix Gonzales, VP-Strategic Initiatives& business development; Jim Kopplin, VP-field sales & integration leader; Tony Byerly, president North America; Ina Staris, senior legal counsel; John Nemorofsky, VP market solutions; Raymond Radis, VP-national accounts.

--I did a number of video interviews including ones with Jamie Haenggi, chief marketing and customer experience officer for Protection 1, where we talked about Protection 1's focus on national accounts.

--Sharon Shaw, PSA Security director of education filled me in on what's new at PSA-TEC this year for integrators.

--Kristen Simmons, founder of LiveSmart Security, and a veteran marketing executive of several Fortune 500 companies. Kristen will be delivering the keynote address at ESX this year and talking about the customer experience as the "next battleground" for security companies.

--Jay Hauhn, CTO for the newly named Tyco Integrated Security,  talked about what Tyco International's priorities once it splits into three separately companies and Tyco International becomes a pure play security and fire group for the first time.

I did several booth visits, but one of the most interesting was speaking to Yohav Stern, CEO of DVTEL. Stern talked about the company's new "TruWitness" product which turns a smartphone into a camera on your surveillance network. Stern also talked about how DVTel has changed in the past year since he assumed leadership. The  R& D team now has some simple but firm guidelines. Products being innovative is not enough, he said, they need to be reliable, scalable,  end-to-end solutions that are also open.

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