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Video verification: A police chief’s perspective

For law enforcement, the essential task for video verification technology is to maintain confidence that a priority response is needed, police chief says
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08/06/2014

HIGHLAND PARK, Texas— Law enforcement is taking an increasingly active role in shaping video verification alarm policies. Hear what a police chief involved in the development of video verification best practices has to say about their impact.

Enhanced call verification now law in Georgia

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Wednesday, May 15, 2013

“It’s a good day in Georgia.”

That was the reaction from John Loud, president of the Georgia Electronic Life Safety & Systems Association, after Gov. Nathan Deal signed enhanced call verification into law on May 6. GELSSA, with an assist from the Security Industry Alarm Coalition, had been pushing for ECV for years and finally saw it brought to fruition with House Bill 59.

It wasn’t an easy process. As HB 687, the initiative made it through the Georgia House last year and through state Senate committees, but the legislative session ended before the bill could be brought to a vote on the Senate floor, Loud said. Then, HB 59 had to overcome resistance from those questioning the need for ECV.

“Some of the legislators were asking us, ‘Well, if it’s so great, why don’t you guys do it on your own? Why do you have to make it a law?” Loud said.

The explanation comes down to competition, with some alarm companies in pockets of Georgia using ECV—or lack thereof—to their advantage while ignoring the problem of false dispatches.

“They tell customers, ‘We only have to make one call [for police dispatch],’ so people would go against alarm companies that are doing ECV—‘You don’t want to monitor with them, they have to make two calls,’” Loud said. “And now this kind of equalizes it across the board. It’s right for the industry, it’s right for municipalities and it’s certainly right from the taxpayers’ standpoint.”

Law enforcement worked closely with GELSSA on the initiative, with the Georgia Association of Chiefs of Police endorsing ECV. Loud said there were a few initial concerns from the state Fire Marshal’s Office, “but once they understood that this is not about fire, they came on board and supported us right away.” ECV will not be required in the case of a fire alarm, panic alarm or robbery-in-progress alarm, according to the statute.

Loud said success also hinged on “getting the right folks to adopt and carry the bill forward for us.” The legislation was sponsored by state Republican Reps. Tom Taylor, Kevin Cooke and Lynne Riley.

SIAC Director Ron Walters said Georgia is the fifth state to legislate ECV, joining Delaware, Virginia, Tennessee and Florida. The law goes into effect on July 1.
 

Pueblo considering ECV

Local alarm companies dissatisfied
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10/13/2011

PUEBLO, Colo.—The Security Industry Alarm Coalition is facing opposition from local alarm companies in its work with municipal authorities here to create and adopt an acceptable ordinance that includes fines for false alarms and an enhanced call verification (ECV) policy.

Major market no longer responding to unverified alarms

Moves from ECV to VR
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10/05/2011

DETROIT—City police here have instituted a new policy—effective Aug. 22—of no longer responding to alarms that aren't verified by the alarm system owner or the monitoring company.

Detroit enacts enhanced call verification

SIAC, local association, municipality work together for change
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12/09/2010

DETROIT—Authorities here have teamed with the Security Industry Alarm Coalition and the Burglar and Fire Alarm Association of Michigan to enact an enhanced call verification policy to help reduce false alarms. The ECV policy went into effect Dec. 1 and, according to SIAC, resolves a situation that could have gone very badly for the industry.

The dust settles over Fontana

Eric Griffin, Jon Sargent, Morgan Hertel weigh in on effects of legal battle
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09/23/2010

FONTANA, Calif.—Industry experts say there are important lessons to take away from the settlement announced Sept. 6 between Fontana, Calif., “the city with the toughest false alarm ordinance in the country,” and the Inland Empire Alarm Association.