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Wells Sampson

Advanced Signal acquires life-safety division of electrical contractor

The fold-in will benefit the Massachusetts parts-and-smarts company and its parent company, American Alarm and Communications
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06/11/2014

RANDOLPH, Mass.—Advanced Signal, based here, has acquired the fire and life safety accounts of a longtime Rockland, Mass.-based electrical contractor, P.E. Caruso.

American Alarm expands in Rhode Island

The company adds density with the acquisition of a longtime alarm company and is looking to further grow its New England footprint in 2014
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01/27/2014

ARLINGTON, Mass.—American Alarm and Communications, based here, announced this week that it has acquired AAA Custom Alarm Systems of Warwick, R.I. The buy adds density to American Alarm’s existing operations in Rhode Island and unites under one roof several companies with a long history together.

American Alarm names new regional GM

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10/01/2013

ARLINGTON, Mass.—American Alarm and Communications has appointed John Tanner to regional general manager, which is a new position in the growing company, according to a Sept. 30 news release.

American Alarm expands reach in Rhode Island

It strengthens its presence in the state by acquiring a family-owned company
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01/23/2013

ARLINGTON, Mass.—American Alarm and Communications, based here, announced this week that it has acquired P&J Alarm of West Greenwich, R.I., adding more than 1,000 residential and commercial accounts.

Talking mobile apps and new entrants at ESX

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Tuesday, July 3, 2012

New entrants into the security industry and mobile apps where major topics of interest at the ESX show in Nashville, Tennessee where Tess, Rich and I spent the last week.

I moderated three panel discussions on three different topics on Tuesday, but both of these topics came up in all three. And they came up in many other educational sessions last week,

I moderated a panel called “Technology Trends Impacting your Business,” with Wells Sampson from American Alarm, David Carter of SNA, and Lou Fiore of AICC.

Much of the discussion centered around mobile apps. Both Carter and Sampson are proponents of offering mobile apps “at every sale.”

The new cableco and telecom entrants, and many traditional security companies, are going to be doing this, they said. You ignore this trend at your peril, they agreed.

However, it’s much easier said than done. To get his sales force on board with this initiative, Sampson took several steps. There was the educational piece, which is ongoing, but he has a staff member calling every customer to ensure that mobile apps are offered at every sale.

In addition, all of his sales people are equipped with an iPad, so that they can easily demonstrate how the apps work.

A person from the audience said that his sales people have this technology at home, and it’s made them better ambassadors for these services.

Several people questioned what the adoption rate is for mobile apps, and Sampson said the projections are admittedly low. He is not concerned with that at this point. He just wants to ensure that these services are being offered, so customers know they’re available.

I have heard figures during ADT investment calls that their new interactive services PULSE offering has an adoption rate north of 25 percent. 

And during a different panel discussion I moderated at ESX “The New Competitive Landscape: Telcos, Cable Companies and Beyond” one of the panelists, Joe Nuccio, CEO of ASG shared an interesting metric.

At ASG, from May 12, 2011 to May 11, 2012, 56 percent of new residential sales opted for “enhanced services.”

Of course, we’re talking about resi and small business sales here, but this trend is applicable to larger commercial and enterprise systems as well.

American Alarm and other SNA companies, and ASG both do a lot of large commercial/government systems, and those customers want mobile apps, Sampson, Carter and Nuccio said.

At the PSA-TEC conference in May, Jim Henry of Henry Brothers/Kratos held up his mobile phone and said: “We’re going to see more changes in the next 18 months in this industry than we’ve seen in the last 10 years.”

American Alarm expands into Rhode Island

Integrator buys traditional security company, commercial fire business
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02/02/2012

ARLINGTON, Mass.—With the acquisition, completed Jan. 26, of two Warwick, R.I.-based companies, American Alarm, which is based here, now has a physical presence in the neighboring state of Rhode Island for the first time.

American Alarm takes on the Brink’s robbery

The Travel Channel taps the Bay State company for the lowdown on bank security, then and now
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01/06/2012

ARLINGTON, Mass.—The men behind the Great Brink’s Robbery of 1950 used months of training and calculation to pull off what the media of the day called “the crime of the century.” But could a heist like Brink’s be pulled off today, given the security technologies now commonplace at U.S. banks?

James Cook named sales manager at American Alarm

SSN Staff  - 
12/06/2010

ARLINGTON, Mass.—James Cook on Dec. 1 was appointed sales manager at American Alarm and Communications, one of the largest independent security Systems integration and monitoring companies in New England. Cook will oversee American Alarm’s residential and small business sales programs for the metropolitan Boston market.