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There’s a bright side for traditional dealers with DIY/MIY, really

UCC's Mark Matlock discusses opportunities in the market

First and foremost, I am careful not to plant any stakes in the ground regarding the future of this industry. I have been in the electronic security industry for 30 years, and I have never witnessed anything like the sweeping changes in the industry today, especially regarding DIY/MIY.

Hear it from this Millennial

Wednesday, July 8, 2015

More and more I’m hearing about the “Millennials;” those born between 1980 and 2000. I fit squarely in that range.

Millennials seem to be the target audience for home automation, some have noted them as the more “technological-savvy” generation. Now, the Millennials are entering the job market. At this year’s ESX I heard UCC’s Mike Lamb, and ADT’s Stephen Smith, share their observations on training this younger generation.  

During Lamb and Smith’s ESX Panel, “Training for Central Station Operators,” I was—as a Millenial—quite alert, asking myself how each technique or perspective applied to me.  

There were quite a few points that I could agree with and—imagining myself in the shoes of a prospective central station operator—would see a lot of value in. Though, there were other points where I differed in opinion.

Lamb said that Millenials like understanding the value in their work. That is certainly something I could agree with, and I don’t think Millenials are the only ones who could benefit from better grasping the value behind what they do.

Also, he had a point that, when given a task, Millenials might be more prone to ask “Why?” This isn’t a sign of disrespect, he said, but instead looking for more understanding.

I definitely agree with that. Approaching a task, I find it very useful to understand where my role or any action plays into the larger plan.

Lamb pointed out that Generation Y is the age of “participation trophies,” which, unfortunately, I can’t disagree with. Lamb had a point that this constant recognition given to many individuals in Generation Y is something to notice and enable in your central station employees; that they like to be recognized if and when they are doing things right. I can see how a little positive reinforcement would encourage confidence in a new employee. Though, I personally wouldn’t want to see this overdone, certainly not to the levels of participation trophies.

Lamb also had a point that younger generations occasionally struggle with professionalism, specifically in writing. An example he gave was with “twitter speak,” using “u” instead of “you,” “r” in place of “are” and so forth. This surprised me the most. Perhaps it is my writing experience separating me from the Generation Y pool of potential operators, but I have always found a professional writing style to be imperative. Lamb, and some of the attendees, said this is a problem of the generation.

UCC, ADT talk on training Millennials

ESX panel focuses on new central station operators

BALTIMORE—Underlining the important work that central station operators do is key when training Millennials who are now entering the workforce and the security industry, according to panelists at ESX.

Growth and expansions coming to UCC

New facility and RMR milestone

SAN ANTONIO—United Central Control, a wholesale monitoring center based here, is planning to build an out-of-state back-up central station, possibly in Nashville, Tenn., Mark Matlock, company SVP, told Security Systems News. That news comes alongside other growth developments at the company.

UCC’s Teresa Gonzalez now on CSAA Board


VIENNA, Va.—Teresa Gonzalez, president of United Central Control, was appointed to the CSAA Board of Directors.

SSN News Poll: Readers debate central station of future

Readers say business as usual is not an option. Nontraditional services expected to play larger role

YARMOUTH, Maine—Though central stations will always hang their hat on the value of their core monitoring service, their transformation into hubs of more than just alarm signals is well underway.

UCC buys Red Hawk’s monitored accounts

Deal gives UCC 153 new alarm dealers and 20,000 new accounts

SAN ANTONIO—United Central Control, a provider of monitored security services based here, has purchased the wholesale monitored accounts of Red Hawk Monitoring, a wholly owned subsidiary of Houston-based Red Hawk Fire & Security.

UCC names new head of dealer development


SAN ANTONIO, Texas—In a move to bolster dealer growth and services, United Central Control, a provider of monitored security services based here, has named Ron Bowden as director of dealer development, according to a news release.

UCC completes Stages conversion, mobile app for dealers

Company also developing expanded technical support offering

SAN ANTONIO—The big milestone early in 2014 for United Central Control, a wholesale monitoring provider based here, is the now-complete conversion to Stages, a technology platform from Secure Global Systems that Tracey Ritchie, vice president and general manager of UCC, calls an “investment towards the future.”

UCC hires former CVS leader


SAN ANTONIO—United Central Control, a provider of monitored security services based here, has hired James Beaty, formerly the general manager of central station operations at CVS, to head its business development initiatives, according to a company statement.