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Chris Newhook

Advances in monitoring technology changing the standards landscape

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07/18/2018

YARMOUTH, Maine—As technology continues to evolve at a rapid pace within security, monitoring companies and third party standards organizations such as UL are doing their best to understand what this means for central stations today, especially in regard to creating requirements that reflect the current state of innovation within the industry.

Central Monitoring Operators: training, empathy and thinking really fast

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08/30/2017

YARMOUTH, Maine—A central monitoring station can be a cool place to work—if your idea of cool is not knowing what’s going to happen from one minute to the next, or talking people through crises, real and perceived, or getting information fast and accurate while determining whether lives are at stake.

American Alarm sends first ASAP response in New England

Program reduces time and error in alarm response
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04/29/2015

ARLINGTON, Mass.—American Alarm and Communications, an installing central station based here, says it is the first New England monitoring center to use the ASAP program to respond to an alarm signal.

Northeast’s snow and central stations

How do monitoring centers handle it?
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03/11/2015

YARMOUTH, Maine—Amidst record-breaking amounts of snow, totaling more than 100 inches in some cities this winter, central stations in the Northeast still needed to operate fully staffed.

American Alarm and Communications’ unique approach

Unique in central station composition to employee outlook
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12/17/2014

ARLINGTON, Mass.—For American Alarm, it’s not just about the growth of the company, but an invested growth in the individual—which, itself, facilitates company growth. The company on Dec. 15 hosted a visit for a new Security Systems News editor.

Touring and learning about an industry

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Wednesday, December 17, 2014

American Alarm and Communications, a full-service security company with a central station based in Arlington, Mass., was kind enough to host me Dec. 15 to help me learn about the industry I recently signed on to cover.