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Josh Garner

AvantGuard adds new facility in Idaho

A year of rapid growth concludes with the company opening its third central station
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12/11/2013

REXBURG, Idaho—After growing its account base by 26 percent in 2013, AvantGuard Monitoring, based in Ogden, Utah, has opened a third facility in this farming community of 25,000 that sits in the shadow of the Teton Range.

AvantGuard team runs for childhood cancer awareness

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11/05/2013

OGDEN, Utah—A team of 100 AvantGuard employees and family members ran and walked a 5K to raise money in support of Griffin Shaw, a two-year-old boy suffering from cancer, the company announced Nov. 5.

AvantGuard Monitoring launches ‘hero’ recognition program

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10/30/2013

OGDEN, Utah—AvantGuard Monitoring Center operators who go above and beyond to ensure customers are safe and satisfied will now be honored as part of the company’s new AG Hero program, according to a recent release.

PERS: What we know, what we don't

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Wednesday, September 18, 2013

The projected expansion of the PERS market will be fueled by several realities playing in its favor. First and foremost, the demographics, highlighted by an aging baby boomer population, are compatible with growth in the PERS space. Similarly, PERS devices make seniors better equipped to remain in their homes and possibly reap considerable cost savings. The market is relatively resilient. The technology is simple. One of the biggest barriers to entry may be tapping into the right marketing channel, Josh Garner, CEO of AvantGuard Monitoring Centers, told me in a conversation we had earlier this year on the state of the PERS industry. The marketing hurdle is not to be underestimated. But it also seems far less an obstacle than, say, mastering the technical ins and outs of a product truly difficult to integrate or install.

These are all PERS-relevant realities of which the industry already has a fairy sound understanding. While much is known, many questions still linger with respect to the future of the market. That much became clear in a recent conversation with Barry Epstein, president of Dallas-based Vertex Capital.

One question with many ramifications for the market: what will reduce the annual attrition rates for PERS devices? Will it simply come down to a broader (and younger) customer demographic? Metrics are far from perfect, and the market is still green from an acquisition standpoint, but Epstein says the attrition rate for PERS devices hovers somewhere between 24 and 36 percent. Even at the lower end of that spectrum, these rates are not conducive to huge RMR value, and they could make private equity firms leery about getting involved, at least right now. A huge ancillary question to the one posed above will be what kind of innovations, on either the dealer or manufacturer end, can companies make to reduce these less than sterling rates.

Another question: Can smaller alarm companies do PERS? Or is the market going to remain the province of larger dealers or wholesale monitoring companies who can afford to support a PERS-only division? To what extent will traditional alarm companies have a share in the space at all? Epstein, who recently moderated a panel at the PERS Summit in Park City, Utah, said the conference naturally featured an abundance of PERS dealers, but only a small fraction of them had alarm accounts.  

The development of this market will be worth watching closely. When will the acquisition tipping point occur? What will be the force behind it? What factors, as yet undeveloped, stand to drive the market’s upward trajectory? And what about mobile PERS units?

In a broad sense, we're mostly sure where the PERS industry is going. But regarding specifics, questions abound.

Selling alarm gear? Meet your match on new website

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Wednesday, June 12, 2013

Looking for a pair of used Osborne Hoffmann 2000 receivers? How about a mix of Philips Lifeline 6800 and 6900 PERS units? Or maybe you have a security item to sell but you don’t want to pay to list it?

Welcome to AlarmClassifieds.com. It’s the brainchild of Josh Garner, CEO of Ogden, Utah-based AvantGuard Monitoring, who launched the free website in May because he saw a need for it among his dealers and in the industry at large.

“Last year, I had a number of our dealers who emailed me a list of equipment or tools that they were trying to sell, and they asked me to broadcast out to our entire dealer base that they had these items for sale,” he said. “I knew there had to be a more effective way for dealers to sell things to other dealers. So I went out and bought the domain.”

In addition to providing classified advertising space, the website features a directory where people serving the alarm industry can list their names (or the names of their companies). The classified ads expire in 30 days, but the directory items stay online for a year. All listings are free.

“I envision every vendor who is serving the alarm industry would want to put a directory listing up specifically in their category,” Garner said. “Why wouldn’t they? It’s free advertising.”

Categories on the site include brokers, consultants, manufacturers, marketing, software providers and RMR-enhancing services. There are more than 20 categories listed, and Garner said if you have one to add, “tell us and we’ll create it for you.”

Garner modeled the site on the popular KSL classifieds that serve Web customers in Utah, Idaho and Wyoming. KSL is the NBC news affiliate in Salt Lake City that has basically replaced Craigslist in the region with the advertising section on its home page, he said.

“If you want to buy something, if you want to sell something, you go to KSL.com for free,” he said.

The only mention of AvantGuard on AlarmClassifieds.com is small text block and company logo introducing the website. There is no other display advertising.

“This isn’t about revenue,” Garner said. “It’s a service to my dealers, but it’s really only a service to my dealers if the rest of the industry uses it. It’s about giving something that’s of value to the industry that I think is needed.”

PERS Summit to keep pace with mobile technology, telehealth

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06/10/2013

PARK CITY, Utah—The second annual PERS Summit will reflect changes that are attracting more alarm dealers to this growing market for RMR, including advances in technology that are making personal health management increasingly mobile.

Barnes Associates/SSN wholesale monitoring survey finds accounts up nearly 11 percent in 2012

Michael Barnes calls results 'very positive indicator' for industry
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03/13/2013

YARMOUTH, Maine—The wholesale monitoring industry posted surprisingly strong growth in 2012, with accounts increasing 10.7 percent and average RMR for alarm companies following nearly in lock step, according to a new survey led by Barnes Associates.

Security companies, others eye growth of PERS market

Industry insiders disagree on promise of mobile PERS and whether security companies have the edge in this market
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02/20/2013

YARMOUTH, Maine—With the market for personal emergency response systems projected to grow substantially in the coming years, it’s easy to see why financial analysts and security companies alike are taking an interest in it.

AvantGuard converts all accounts to SGS' stages platform

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02/03/2011

OGDEN, Utah—AvantGuard Monitoring Centers has converted all of its 110,000 accounts to the stages central station platform from SGS. The move was started on Jan. 18 and completed on Feb. 2 and, according to AvantGuard president Josh Garner, went off without a hitch.

AvantGuard monitors new mobile, smart phone security app

Forsse ready to offer dealers more RMR through mobile security
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10/21/2010

OGDEN, Utah—AvantGuard president Josh Garner has a vision for the future of security monitoring, and it’s a little outside the traditional security box.

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