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Customer service and the Internet of Things

Readers say diagnostic tools and IT training for technicians is key to customer satisfaction
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06/18/2014

YARMOUTH, Maine—The Internet of Things phenomenon has left few industries untouched, and security is no exception. While the connected home has opened up a virtually limitless frontier for RMR, it has also spawned new demands for training and customer service that companies would do well to consider if they hope to minimize attrition.

Five questions: Bryan Wagner

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06/18/2014

Bryan Wagner is the new vice president of New York City-based SecureWatch24. Security Systems News caught up with Bryan recently and asked him five questions.

Specifically speaking: Christopher Grniet

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06/16/2014

Specifically Speaking features Q-and-A with a different security consultant every month. In June, we spoke to Christopher Grniet, regional vice president at Guidepost Solutions in New York.

Talking keypads and panels with Brandon Savage

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06/11/2014

NEWTOWN SQUARE, Pa.—While in college at Brigham Young University, Brandon Savage, senior VP of customer experience and operations, Alarm Capital Alliance, was introduced by one of his professors to Chad Christofferson, who had won the business school’s entrepreneur of the year award for his startup company, SafeHome Security.

SSN seeks nominees for ‘20 under 40’ Class of 2014

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06/11/2014

YARMOUTH, Maine—Who will lead the security industry tomorrow? We can have a pretty good idea based on the performance of certain young standouts in the industry today.

Disaster recovery within 15 minutes at Delta

Duplicate site and drills ensure business continuity
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05/28/2014

ATLANTA—If Delta Air Lines’ Operations Control Center is incapacitated due to a fire, extreme weather or bomb, it can set up within 15 minutes at a duplicate facility already in place nearby. That’s been proven during yearly drills.

Cloud-based smart home installed base to grow to 44.6 million by 2018

Key elements of growth: platform that can integrate many devices, resistance to cyber hack
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05/28/2014

LONDON—The security industry is just one business sector expected to play a role in the rapid expansion of the global market for cloud-based home management systems, whose installed base is poised to skyrocket over the next five years, rising from 5.6 million at the end of 2013 to 44.6 million by 2018, according to a new report from IHS Research, a market research firm whose U.K. headquarters is based here.

Five Questions: Ken Frank, RFI Communications & Security Systems

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05/27/2014

Ken Frank recently became a senior account executive for RFI Communications & Security Systems, a multisystems integrator based in San Jose, Calif. His background includes 20 years of integration experience as well as nine years as a regional sales manager in access control and video systems. He will work with new and existing customers, assisting in the development of business, as well as new concepts to be applied within a range of vertical markets. Security Systems News caught up with Ken in March and asked him five questions:

Online wireless locks moving forward, but not locked into the market

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05/21/2014

Online wireless locks are making inroads in the security industry, particularly on the perimeters of large buildings with hundreds of doors inside.

ESA supports 'balanced approach'

The association wants fire detection systems to be eligible for same tax depreciation status as suppression systems
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05/12/2014

ALEXANDRIA, Va.—The Electronic Security Association is ramping up efforts in support of the Fire Sprinkler Incentive Act, a bill that would give installers of fire detection systems the same access to federal tax incentives currently available only to fire suppression companies.

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Poll

SSN News Poll July 2015

Studies show a correlation between having women in the boardroom and profitability. And yet, there remains a dearth of women in the security industry. Some organizations, including SIA and the Women's Security Council, are actively working to expand the number of professional women in the security industry. What is your company doing? Why do you think there are so few women in the industry?

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