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More mobility for UCC with new central station automation

Company cites need for improved efficiencies, dealer apps
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06/26/2013

SAN ANTONIO—United Central Control is switching to SGS’ Stages for its central station automation, giving UCC dealers expanded access to mobile applications and improving efficiencies to reduce alarm-processing errors, company officials told Security Systems News.

UCC, CheckVideo partner on monitored video services

Analytics key selling point for UCC’s network of dealers
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06/19/2013

SAN ANTONIO—United Central Control, a leading wholesale monitoring provider based here, has entered into a partnership with CheckVideo to offer advanced video services and training for UCC’s network of more than 500 dealers.

New sensor takes aim at false alarms

MOBOTIX’s new analytic tested in adverse weather conditions
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06/12/2013

NEW YORK—MOBOTIX AG has begun equipping its video surveillance cameras with new motion-detection software that the company says can reduce false alarms by more than 90 percent.

Life Alert sues Connect America, LifeWatch USA

PERS provider alleges trademark infringement, role in fraudulent telemarketing
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06/05/2013

LOS ANGELES—Life Alert, a leading provider of personal emergency response systems, has filed suit against competitors Connect America and LifeWatch USA, alleging they have been impersonating Life Alert through fraudulent “robo-calls” and other telemarketing to obtain new customers.

Lanvac adds sixth central station in Canada

Acquisition of Safe Harbour Security also includes 50,000 accounts
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05/29/2013

OTTAWA, Ontario—Lanvac, a wholesale monitoring provider based here, has added a sixth central station to its Canadian network by acquiring Safe Harbour Security of Sydney, Nova Scotia in a deal valued at $3 million.

Your RMR on steroids

Pump up growth by adding what’s hot, experts say, and also by focusing on what might not be
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05/29/2013

YARMOUTH, Maine—Home automation and interactive services get most of the headlines when it comes to generating additional RMR, but alarm companies may be leaving money in the field if they’re overlooking more basic opportunities, experts told participants at a recent ESX webinar.

Tornado spares CSG office in Oklahoma City

Branch manager’s daughter, top-five dealer lose homes in storm
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05/21/2013

TULSA, Okla.—Monday’s devastating tornado spared Central Security Group’s office in Oklahoma City, but the homes of the branch manager’s daughter and a CSG dealer were among the hundreds that were destroyed, CSG’s Glenn Albers told Security Systems News on Tuesday.

Flint stops billing security companies for false alarms

Industry groups seek long-term resolution; city puts talks on hold
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05/15/2013

FLINT, Mich.—The city of Flint has stopped billing security companies for false alarms, but the future of the policy remains uncertain as industry representatives await the next move by city officials.

New services, new growth for Z-Tech Central

Memphis-based monitoring company touts customized approach for dealers
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05/15/2013

MEMPHIS, Tenn.—Building on a service formula that has allowed it to carve out a market niche in the Southeast, Z-Tech Central has rolled out a virtual operator app for its dealers and is expecting double-digit growth in 2013, partner Jonathan Frase told Security Systems News.

Need lower attrition? Balance price and value

Analyzing customers’ habits can be the key to long-term retention, says Devcon’s Brandon Savage
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05/07/2013

YARMOUTH, Maine—When it comes to alarm services, customers can choose packages ranging from a Pinto to a Ferrari. If you’re lucky, they’ll pony up for a Ferrari. But will they get their money’s worth by putting it through its paces?

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Poll

SSN News Poll January 2015

John Loud of LOUD Security spoke at Honeywell’s recent Connect2014 event for its dealers about the need for an appropriate company culture that builds engagement and productivity and adds a “fun factor” to the workplace. How does your company handle its culture? Tell us what you think.

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