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Sizing up the competition

Go small for better service and big for better pricing? It’s not always that easy when comparing central stations
 - 
08/07/2012

“Don’t look back. Something might be gaining on you.”
That pearl of wisdom from baseball legend Satchel Paige could very well be applied to the world of wholesale alarm monitoring. The competition is fierce and getting fiercer, raising the stakes for central stations of all sizes. Dissatisfaction over real or perceived problems can prompt a dealer to jump ship, costing a company a chunk of RMR and maybe even a bit of its reputation.

Dynamark launches account acquisition program

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08/01/2012

HAGERSTOWN, Md.—Dynamark Security Centers, which got back into the monitoring business by opening a new central station here last September, has rolled out an account acquisition program with no monthly minimums to give dealers more operational flexibility.

Cooperation spells success in Sacramento

SIAC teams with California Alarm Association, law enforcement to strengthen city’s alarm ordinance
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08/01/2012

FRISCO, Texas—Add Sacramento to the list of SIAC success stories.

The Security Industry Alarm Coalition, working with the California Alarm Association and Sacramento’s police department, announced last week that SIAC’s best practices have been incorporated into the city’s revised alarm ordinance. The guidelines include annual permit fees and enhanced call verification to reduce false dispatches and maintain police response.

Rapid’s expansion plans reach east and west

Company moving ahead with headquarters project, new central station
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07/25/2012

SYRACUSE, N.Y.—Double-digit growth at Rapid Response is fueling a two-pronged expansion strategy, with plans proceeding for a new central station in the western United States and $11.3 million of new construction proposed at the company’s headquarters here.

Going mobile

The changing PERS market presents opportunities, challenges for central stations
 - 
07/25/2012

America’s elderly population is increasing and is becoming increasingly mobile, with health care technology advancing in lock step. That fact hasn’t been lost on the monitoring world, which is gearing up for new revenue opportunities that will accompany the growth of personal emergency response systems (PERS) and mobile PERS devices.

Netwatch develops software to streamline video alarms

Company says new filtering technology will cut false dispatches, speed response times
 - 
07/25/2012

MEDFORD, Mass.—Netwatch, a global video monitoring company now operating in the United States, has developed proprietary software that the company says will enable its 25,000 cameras to filter duplicative alarms and, in turn, reduce false dispatches and response times for its customers.

Monitronics embraces Wi-Fi for IP alarms

 - 
07/11/2012

DALLAS—Monitronics International has begun accommodating Wi-Fi for IP alarm communications, paving the way for what the company says will be easier installations and lower service costs for customers and dealers.

Telguard offers dealers incentive to go to 3G

Protection from ‘2G sunset’ worth up to $25 per unit
 - 
07/11/2012

ATLANTA—Telguard Corp. is backing its call for alarm companies to prepare for the “2G sunset” with a $5 million program that gives dealers up to $25 for every 2G cellular communicator they replace with a Telguard 3G/4G product.

SIAC, AzAA praise Phoenix alarm program

Best practices result in 85 percent of systems generating no false alarms
 - 
06/27/2012

FRISCO, Texas—Nearly 85 percent of alarm users in Phoenix did not have any false alarms in 2011, the result of a cooperative effort by the city and the Arizona Alarm Association that saved the city more than $2.8 million, according to the Security Industry Alarm Association

CSG acquires Texas-based Lakeshore Alarm

‘Fold-in’ deal brings 1,000 accounts, $25,000 in RMR
 - 
06/27/2012

TULSA, Okla.—Central Security Group has acquired Lakeshore Alarm Service of Texas in a deal that brings CSG more than 1,000 accounts in one of its fastest-growing markets.

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Poll

SSN News Poll January 2015

John Loud of LOUD Security spoke at Honeywell’s recent Connect2014 event for its dealers about the need for an appropriate company culture that builds engagement and productivity and adds a “fun factor” to the workplace. How does your company handle its culture? Tell us what you think.

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