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New door-knocking scams prompt ethics code revisions

ESA revises its code of standards to specifically prohibit posing as a ‘preferred monitoring company’ for alarm manufacturer

NASHVILLE—ADT says unscrupulous door-to-door sales reps have some new scams and the Electronic Security Association has updated its code of ethics to specifically ban them.

Google’s Nest buying Dropcam

The $555 million deal brings Google into the home security market with a DIY product, but what about the privacy of customers’ connected home data?

PALO ALTO, Calif.—First, Google got into home automation early this year with the $3.2 billion buy of smart thermostat and smoke alarm maker Nest Labs. Now, Nest is buying startup Dropcam, which makes video cameras that stream video to a user’s computer or cellphone. The deal gives Google an entrée into home security.

Vivint launches own panel, own platform in new solution

Vivint Sky not the limit—Vivint’s goal is to ‘control anything and everything’ in the smart home; Vivint beta testing Internet service as well

PROVO, Utah—Vivint today launched Vivint Sky, a new cloud-based smart home solution featuring the company’s own control panel and software. The company anticipates a gradual migration of its more than 800,000 subscribers over to Vivint Sky from the 2GIG Go!Control panel and the software that they currently use.

Garage door gives dealer entrée into home security

A LiftMaster dealer creates security division based on the ability to integrate garage doors into the connected home

GAINESVILLE, Va.—Alarm Pro America entered the home security market through the garage door—with help from LiftMaster and, according to Dylan McGreevy, VP of sales and operations for the full service security company, based here.

2014 year of acquisitions for B Safe

The Delaware company just acquired in its backyard after buying in New Jersey and says more buys are expected

WILMINGTON, Del.—B Safe, a regional security company based here, has acquired Total Security of Newark, Del. The acquisition comes on the heels of two recent buys B Safe made in New Jersey, and the company has its sights set on more.

ADT offers up to $25K to expose security sales scams

Whistle-blowers can collect if they provide evidence leading to successful civil prosecution of offending companies

BOCA RATON, Fla.—ADT is offering as much as $25,000 to anyone willing to blow the whistle on security companies that train their door-to-door sales teams to use deceptive sales techniques, the home security giant announced this week.

AT&T to buy DIRECTV for $48.5b

Analysts: Deal could result in potential monitoring synergies, bundling opportunities

DALLAS, Texas and EL SEGUNDO, Calif.—AT&T plans to buy DIRECTV for $48.5 billion, the companies announced this week. The deal will allow AT&T to expand its broadband network to more than 70 million customer locations, the companies said.

Guardian increases tech efficiency with mobile app

MASmobile Technician means the company’s techs spend less time on the phone, more with customers

WARRENDALE, Pa.—A new mobile app that Guardian Protection Services’ technicians are using has dramatically streamlined their work schedules, giving them more time to devote to customers, according to Randy Tecza, Guardian VP of operations.

Avoiding the Internet of Broken Things in the smart home, and customer attrition

Technical support is key to getting homeowners to successfully adopt connected devices

DALLAS—The Internet of Things, the connectivity of devices, systems and services in today’s interactive world, makes the connected home possible. But if those smart home devices don’t work because of even just one glitch in the connected system, attrition rates will rise.

Vivint’s new center to support sales and customers

The home automation/home security company expands again

PROVO, Utah—Vivint has taken another step in growing its Utah footprint, establishing a new service support center in the college town of Logan, Utah.



SSN News Poll January 2016

There's a lot of private equity interest in security. Many top security companies, such as Vivint, Protection 1, CSG Security and Alarm Capital Alliance, are PE-backed. What do you think about private equity's involvement in the security industry?

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