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Vivint outgrows its Innovation Center

It is moving to a new facility three times larger than the one it opened last year
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01/15/2014

LEHI, Utah—One year after opening a 30,000-square-foot Innovation Center here, Vivint has outgrown its current facility and is now planning to move the center to a new building nearby that’s about three times the size of the existing center.

Interface sells Hawk Security to ACA

Purchase grows ACA ‘20 percent overnight’ and gives it brick and mortar in Texas
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01/15/2014

NEWTOWN SQUARE, Pa.—Alarm Capital Alliance had a robust 2013, with RMR growing nearly 14 percent and gross revenues by about 23 percent. Now, its purchase of Interface Security Systems’ Hawk Security adds immediate growth for 2014 and gives the company a new strategic position in Texas that promises even more.

Select Security restructures management team

With a 38 percent increase in RMR and attrition around 5-6 percent, Select looks to do more door knocking and amp up inside sales in 2014
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01/08/2014

LANCASTER, Pa.—Select Security, a super-regional based here, is starting 2014 with a restructured management team and goals that include a new inside sales program and additional growth of its summer sales program.

Online damage control for security dealers

A Linear-sponsored webinar explains how to combat negative online ratings and promote good reviews
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12/18/2013

CARLSBAD, Calif.—If an unhappy customer posts a negative review of your security company online, you ignore it at your peril, according to a recent webinar on how to perform online damage control and also generate positive comments on your company.

R&D head gives thumbs up to new keypad series

Ben Abrams touts new features, sleek appearance of Honeywell’s 6100 Series Custom Alpha and Fixed-Language Keypads
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12/17/2013

MELVILLE, N.Y.—Ben Abrams, head of research and development for AFA Protective Systems, took one of Honeywell’s new 6100 Series Custom Alpha and Fixed-Language Keypads home before they were released in November.

NorthStar surpasses $1m RMR milestone

The summer sales company plans to quintuple RMR in five years, offer sales staff equity in accounts
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12/11/2013

OREM, Utah—Summer sales company NorthStar Alarm Services says 2013 was the best season in the company’s 13-year history, helping to propel the company’s RMR to more than $1 million.

Fired AlarmForce exec launches new business

Joel Matlin’s new marketing firm will cater to security companies, among others
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12/04/2013

TORONTO—Joel Matlin, the recently ousted CEO and founder of AlarmForce Industries, launched his own marketing business this week to serve security companies and other clients.

ADT culls ‘weaker players' from its dealer program

Imperial Capital’s Kessler predicts ADT dealer-based Pulse take rates should increase
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11/26/2013

NEW YORK—ADT’s dealer program has been one of the company’s “soft spots” for years but now is turning around after the company “culled” more than 100 lower-performing dealers over the past year or so, according to an industry analyst.

Alarm Capital Alliance expands into New Mexico

ACA buys the Santa Fe branch of an Arizona super-regional; will look for other acquisitions in that state
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11/20/2013

NEWTOWN SQUARE, Pa.—Alarm Capital Alliance has expanded into a new state with the acquisition of the New Mexico branch of Safeguard Security and Communications.

ADT sues Vision—again—over alleged deceptive sales practices

Vision says it 'vigorously denies the allegations' and plans to fight them
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11/18/2013

BOCA RATON, Fla.—Just months after settling one lawsuit with Utah-based Vision Security over what The ADT Corp. characterized as Vision's deceptive sales pitches, ADT announced today that it has filed a second lawsuit accusing Vision of similar practices.

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Poll

SSN News Poll October 2014

More and more connected products in homes and businesses increasingly provide central stations with new revenue and service opportunities to monitor those devices. But some say that to do that, centrals need to change and become more like data centers. Do you agree? Tell us what you think the central station of the future will look like.

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