DVTel upgrades call center
By Jeffrey Sanders
Updated Thu June 23, 2005
RIDGEFIELD PARK, N.J.--In an effort to provide better customer service, DVTel upgraded and expanded its call center this month.
DVTel invested in a new phone switch to better handle the volume of calls and increased the number of technical support staff at the facility. The driving force behind the infrastructure improvements was to improve customer service.
"Our goal in support is to have everybody talk to an operator within an hour and have problems solved within one day," said Kim Robbins, marketing communications director at the company, on why the company invested in the upgrades.
Just this month, DVTel increased its call center technical support staff to seven support people from five. These individuals handle and resolve customer inquiries. Overall, the company's headcount is 65.
DVTel is a privately held provider of integrated IP security products for surveillance and monitoring of assets and facilities. It experienced revenue growth of 100 percent from the first quarter of 2004 to the first quarter of 2005.
Last fall, the company relocated its headquarters here from Paramus, N.J. The new facility, which is double in size of the former location at 11,500-square-feet, is home to the company's executive offices and call center.
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