40 under 40: Nicole Dotterman, data entry supervisor, United Central Control

YARMOUTH, Maine—Nicole Dotterman, 36, is data entry supervisor for United Central Control (UCC), a provider of contract monitoring and dealer support services based out of San Antonio, Texas. Find out what inspired her to pursue a career in the security industry, what being a "40 under 40" winner means to her, what appeals to her about the security industry, and more. 

SSN: Describe your roles, duties, and tenure at your current job. 

DOTTERMAN: I have had the pleasure of working at UCC for 16 years. I really feel like I grew up here. I started as a dispatcher and really enjoyed the job. I was able to move up and supervise that department, which also helped me grow even further. It was challenging but I really loved helping my team and helping take care of our customers.

After several years in each of those positions I was given the chance to supervise the data entry department and I quickly agreed! It was so exciting learning about a completely different area of our company. I had to learn data entry, as well as how to manage the team all at once. I loved the challenge and that feeling has never changed,  though my knowledge and confidence level definitely did. I make sure my team is working accurately and efficiently with new account setup, cancellation, cell unit programming, deactivations, and new dealer transfers. We are constantly learning because the industry is always moving forward.

SSN: What inspired you to pursue a career in the security industry?

DOTTERMAN: I honestly had no idea about most of this industry when I first started! I really loved helping people and the love for my job and this industry came from that. It's incredibly rewarding knowing that you are a lifeline to someone in need.

SSN: What does being named a winner of SSN's 40 under 40 mean to you?

DOTTERMAN: I'm sincerely honored. I'm also very proud of my team and company who helped me achieve this. I work with the absolute best. They have only ever given me tools to succeed and become greater. I'm inspired every day to help keep my team and company successful and help others rise to their full potential. I feel recognition for the very hard work I have dedicated to my team for the past 16 years, and it has given me additional motivation to continue this journey for many more years to come.

SSN: As a young leader, what appeals to you about the security industry?

DOTTERMAN: It's constant evolution. It's really exciting to see new ways that our industry is moving in order to help our customers.