Genetec launches Operations Center

MONTRÉAL — Genetec has announced the launch of Operations Center, a cloud-based work management solution designed specifically for physical security operations.

Genetec Operations Center, available as part of Security Center SaaS, or as a standalone product, is a new solution specifically designed for security operations professionals and is meant to change the way physical security teams collaborate, communicate, and manage their tasks.

Genetec said that its new software addresses the operational challenges faced by Security Operations teams, which it claims often relies on spreadsheets or disconnected work management tools designed for IT or other departments. These fragmented systems can impede their efficiency and collaboration. Operations Center solves this by integrating security dispatching, work ticketing, and activity tracking into a single platform.

"Security operations put in substantial effort to guarantee a secure day, one where everything runs smoothly without anyone noticing. Yet, they frequently lack the necessary tools for effective performance," said Christian Morin, Vice President of Product Engineering, Genetec Inc. "Operations Center was created in close collaboration with security professionals specifically for their use. It aims to break down silos and enhance security operations, enabling them to work more efficiently and collaborate effectively across the organization."

The company described its product as more than just a task management tool, calling it, “A unique offering for the physical security industry.” It’s a comprehensive solution that is designed to better manage resources and assets. It has reportedly been built to enhance every aspect of security operations through an intuitive web and mobile interface that connects teams globally.

By providing a detailed checklist for each task, Operations Center helps guide security officers in the field to their next tasks, whether it is dispatching patrols or responding to incidents, while automatically letting their supervisors know about their progress, status, and location. Additionally, supervisors can audit and generate reports on individual incidents, entire shifts, or team performance, with all activities logged in real-time, even off-site. Leadership has immediate access to key performance indicators (KPIs) and statistics through their mobile app, eliminating the need for manual data entry.

To be unveiled at GSX 2024 on booth 2612, Operations Center will be available globally as of September 23rd, 2024, as part of the Genetec Security Center SaaS Premium subscription, as well as a standalone solution compatible with Security Center 5.10 and later.

For more information about Genetec Operations Center, visit: https://www.genetec.com/product-releases/operations-center