Hivewatch brings AI to security ops centers

LOS ANGELES — Security operations center platform provider Hivewatch says its next generation AI Operator is a “labor of love” that took multiple years to build and involved gathering a huge amount of data from its customers. 

“It’s been a labor of love, something that over the last few years, not just as we built the product but gathered a huge amount of data from our customers, (on) how GSOCs (Global Security Operations Centers ) work and function, what works and what doesn’t work, and what drives efficiency,” said Ryan Schonfeld, cofounder and CEO of Hivewatch. “AI has been a buzzword undoubtedly in the industry for a long time, and we’re really excited about what this AI operator is going to bring to global operation centers.” 

Schonfeld and other Hivewatch executives spoke about AI Operator during a recent livestream event with Lee Odess, host of the Access Control Executive Brief. 

Hivewatch AI Operator furthers the company’s efforts to provide cohesion between disparate systems in GSOCs and further enhances productivity for operators by eliminating repetitive and time-consuming tasks, like false alarm notifications. It takes a benchmark of one hour to train new operators, giving them the ability to assess the scene and train for suspicious activity, as defined by the organization. 

“Our thesis since the beginning has always been, ‘Alright, lets capture all the data from these different, disparate systems, and then be able to add more and more automation from that centralized point of data,’” said Jordan Hill, co-founder and head of product at Hivewatch. “So, we’ve solved that first really difficult problem with the comprehensive library we’ve built, and just now we’re finally breaking through to getting that incredibly flexible, very fast and very procedural automation.” 

That flexibility is thanks to Hivewatch’s partnership with Anthropic, an artificial intelligence company that worked to give the product the desired standards and specifications. This allowed Hivewatch to address customer concerns over sharing confidential data with AI models by restricting that data solely within the customer environment. 

“It far and away outperformed everyone we were looking at,” said Schonfeld. “Specifically, for this security function, then layered on top of that, Anthropic allows us to host the models within our customers’ individual environments.” 

Hivewatch AI Operator is set for January 2025 release with parties interested in learning more or scheduling a demo able to join the waitlist at www.hivewatch.com/ai.