Integrators '20 under 40' 2017—Caroline Brown

Caroline Brown, 26

Vice president of business development, Security Central

Statesville, N.C.

Caroline Brown, vice president of business development at Security Central, is the third generation at the family-owned and operated monitoring center. The business was started in 1963 by Brown's grandfather.

In her role, Brown looks at “new, up-and-coming trends in the security industry, technologies that our dealer base is asking for or an emerging technology that might be beneficial to our business, how we can integrate it, make it smooth for our operations team, but also offer some of the top new products to our [existing] customers and new customers.”

Security Central is a nationwide central station that monitors for almost 400,000 accounts.

Brown holds an undergraduate degree in finance and is currently pursuing a Master's degree in business administration. Her original intention was to enter the banking industry, she said, but was drawn into the industry with a summer internship at Security Central. “I was hooked—so to speak—from then. I understood the passion that my grandfather [and] my father had for the constant fast pace that happens with a central station, the change that happens everyday,” Brown said.

“Right now is a really interesting time to be in the security industry, because technology is changing what we know so quickly,” Brown said. “I think there's lots of things on the horizon. I'm really passionate and excited to see where the DIY in the residential market transitions to, how that's going to play out,” she said. Specifically, she noted being interested in monitoring-on-demand and monitor-it-yourself trends as well as “the role [of] central stations going directly to consumers.”