Intellicene focused on providing a ‘client-focused culture,’ CEO says

LAS VEGAS—Since taking over as CEO of Intellicene in June 2024, Greg Colaluca has focused on employee development, and more specifically, making sure his team takes a customer-first approach.  

A provider of intelligent security management platforms, Intellicene prides itself on ensuring that clients have the right tools to help protect operations, assets, and people, starting with its workforce.  

Speaking at ISC West, Colaluca explained that employees may have felt a lack of direction after the company was acquired by Volaris in December 2022 and rebranded as Intellicene after being formerly known as Cognyte Situational Intelligence Solutions (SIS).  

But since coming on board last year, Colaluca noted that instilling this focus on the client base while ushering in an era of stability has truly made a difference with the Intellicene team. “I realized that I needed to do some healing, some soothing, and the reassurance that they're home now,” he noted. “Volaris buys and holds software companies; they don't sell them. I don't know if the team really believed that or bought into that. So now getting the leaders and key performers to buy into the training and employee development, it's really making a difference.”   

He added that bringing a “client-focused culture” to the company, which he believed had been “abandoned a bit” with the transition from Verint Systems to Cognyte before the Volaris takeover, has the company on the right path.  

“Maybe through some of the acquisitions, the business philosophies have changed, and the product and the selling mix changed when they went from Verint to Cognyte,” Colaluca noted. “But now with me being here and having Volaris as the shareholder, we've opened it up and said you're not prevented from selling professional services to a customer because they need it, they want it.”  

He added, “If you're prevented from selling and you really can't provide a solution to a client, I think that impacted a lot of the customers and the prospects, quite frankly. So, we've overcome that, and we're managing in a much, much different manner now. It's an evolution, right? Changing culture like that takes a bit of time.”  

Having a motivated workforce, Colaluca says, will lead to a more satisfied customer base.   

“The team truly cares, and they want to succeed and persevere from where they've come, and with that I see a lot of enthusiasm and excitement for the people who are rising stars in the company,” he stated. ‘The concept of business is different than where it was, and it's encouraging getting good feedback from customers, and some of the customers we still owe them a lot of love and care. We acknowledge that and we don't shy away from it, we embrace it because they'll be fans for life. You can make them understand that ‘hey, that was just a couple of growing pains and we're sorry we took you through that. But here's where we are now and you’re in good hands.’”   

With what he calls an “invigorating energy” that the Intellicene team is demonstrating these days, Colaluca is confident that the company will continue delivering on its promise of helping organizations around the world achieve safer and stronger operations. 

“We do believe that we have a unique edge,” he said. “We want to be a pioneer of the VMS industry. There's competition out there now in that capability, but expanding into incident response and incident management for security operations is really where this company is focused.”