Rapid Response celebrates 30 years with rebranded look, new era of recommitment Monitoring services provider continues delivering human compassion and judgment to safety, security, and smart technology
By SSN Staff
Updated 2:43 PM CDT, Thu March 17, 2022
SYRACUSE, N.Y., CORONA, Calif., and HENDERSON, Nev.—Rapid Response Monitoring, a premier professional monitoring services provider, announced it is debuting a recommitment to the dealers, integrators, and innovators they serve to celebrate its 30th anniversary.
This begins with a reaffirmation of Rapid Response's commitment to delivering its services via the best-trained staff working exclusively on-site in its (now three) secure, redundant facilities and never from their homes.
With the explosion of IoT device adoption and the increased consumer appetite for professionally monitored alarm systems, the need to deliver a quality customer experience to the security, fire safety, smart home, and other technology industries has never been higher.
Rapid Response's newest facility is a 24/7/365 Customer Care Center located in Henderson, Nev., just outside of Las Vegas. This facility will provide 15,000 square feet of additional monitoring center operations, integrating over 100 new Monitoring specialists into the current support team. The Customer Care Center will be connected to Rapid Response's two fully independent, hot-redundant Command Centers located in Syracuse, N.Y. and Corona, Calif. via secure multi-carrier MPLS connections.
This consistency is what inspires the 30th anniversary reaffirmation. "We're proud of all that we've done, but it's not in our nature to look back and rest on our laurels," said Rapid Response President Jeffrey Atkins. "2022 is the beginning of a new era of reaffirming our commitment to you, our dealers, and we commit to prioritize investing in people, training, and technology as cornerstones of our partnership."
In celebration of 30 years of protecting lives and property, Atkins noted, "It's time to redefine what’s possible in the future of professional monitoring. That begins with reaffirming our commitment to never provide monitoring service from employee’s homes and instead deliver service only from our secure facilities and continues with redefining infrastructure redundancy. We have two full-load capable monitoring Command Centers with independent multi-redundant power and data infrastructure — and NOW we have our first Customer Care Center to multiply our human infrastructure power with more of the most qualified people to deliver the service our dealers' customers count on."
Since its founding in 1992, Rapid Response has received over 2.9 billion signals in 30 years of continuous 24/7/365 service. During that time, Rapid Response's highly trained Monitoring Specialists have protected lives and property exclusively from within the company's hardened facilities. This commitment continued throughout the COVID-19 pandemic, ensuring the quality of service, compassion, and judgment remained consistent for all monitoring events.
It’s time to redefine what is possible in the future of professional monitoring and go #ForwardTogether. Explore the commitment on the newly relaunched website, www.rrms.com.
Comments