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Monitoring Matters

Credit scores and attrition: Correlation?

July 15, 2013Leif Kothe

The quest to reduce the dreaded attrition rate remains a high priority for anyone in the monitoring space, and companies continue to explore new ways to predict and prevent cancellations. Companies don't just track attrition rates; they look for clues, like usage patterns, that could yield information about whether certain customers may be more prone to stay or go. While usage patterns remain a valuable tool for evaluating customers and forming effective business strategies (conventional wisdom...

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