Tag: Jason DaCosta
Alarm.com launches Gopher Info
July 26, 2023SSN Staff
TYSONS, Va. – Alarm.com has announced the limited launch of Gopher Info, a new AI-powered assistant for technicians and service providers.
Gopher Info works by leveraging large language models to improve service provider efficiency and operations. Including training and sale all the way to installation and support, Alarm.com said their service providers will be one of the first groups in the security industry to have this resource which is accessible through the Alarm.com Partner Portal...
Alarm.com receives excellence award, launches online hub
April 21, 2020SSN Staff
BLOOMINGTON, Minn.—Alarm.com won a 2020 Excellence in Customer Service Award in the Organization of the Year category from the Business Intelligence Group.
This award, which recognizes companies across the world that provide exceptional customer service and work to improve how organizations communication with consumers, was earned by the company's customer operations team, known as CORE (Customer Operations and Reseller Education), by delivering superior customer service, technical support...