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Monitoring Matters

MONI introduces 'Customer Bill of Rights'

February 15, 2017Spencer Ives

DALLAS—Last September, when Monitronics changed its name to MONI Smart Security, it also said it would be pushing its brand toward consumers more. In line with that, MONI started a new initiative: its Customer Bill of Rights. “Products and price are relatively similar across companies within the industry. The true differentiator, in this industry, can be customer experience,” Jay Autrey, recently promoted chief customer officer at MONI, told Security Systems News. “We want...

Jay Autrey

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