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McCourt’s “Snow Day” looks at crisis management and mass casualty events

June 28, 2021SSN Staff

BLOOMINGTON, Ind.—More than 600 people died on 9/11 because they were instructed not to evacuate by a person without the right information or proper authority to make that decision. Two nearly identical terror threats against the NYC and LA school systems were received on the same night, but poor communication protocols resulted in opposite crisis management decisions to keep the schools open or closed. During each crisis or mass casualty event, the extent to which management strategy,...

John McClurg, Mark McCourt

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